Customer did not leave a comment.
Aaron J
Customer Reviews for The Topper Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to work with.
Joel VProvide lock codes before pick up. I had to sit on hold with the after hours line for 25 minutes once I got to the location and it was a little frustrating.
Carly MMake self return of equipment easier and quicker.
TOM HThey was very kind and helpful
Louann tTruck had issues was vey dusty and equipment I paid for was not provided.
Nathan BMake sure truck is always returned at full capacity then there is no guessing on the amount gallons that need to be replaced.
John WNo improvements needed. I felt the same day service was excellent for renting a u haul was great
MARY JEverything was fine.
Sally KMy experience with U-Haul was horrible. It took me three hours to check in and actually get the truck, because the mobile app was not working. The truck was not prepared for us to pick up and was covered in snow. When I FINALLY got to my storage location to move, the back door was completely frozen shut. I had to drive all the way back to the U-Haul center, putting more miles on my truck, for someone to pry the door open. From beginning to end, my experience was a nightmare and I will never use U-Haul again
Amy RExcellent customer service!
James LEverything was great.
John PLooks good so far
WILLIAM HThe owners of this location were 10 min late opening their store. They didn’t have the truck started, clear of snow and non of our requested equipment was ready. They gave us an appliance dolly instead of a furniture dolly and when we went to drop off the truck Sunday night they were closing up. Watched us pull in and left anyway. We check out online, but still that’s just poor customer service.
Anthony SThe staff was very friendly and very helpful. They may pick up and drop off super easy and convenient for me. Definitely will be working with this location again as long as they choose to operate for U-Haul
melissa mVery friendly service. One minor issue was the knob on the driver's side window control was missing. Could still operate the window, just pointing this out. Would definitely rent from them again. Thank you.
Dean CThis is the 2nd time in a row we’ve paid for a dolly and not received one
Steven DThe dolly we paid for was not in the truck
Steven DFast in and out service !!! Very convenient.
Jacob TYour app is terrible, I spent 45 with crap internet service at location free email told me I was ll good to go.. no one told me that the extra days I was paying for did not include extra miles. 60 dollar truck cost me 650$
Kacie DThe representative seemed confused by the online reservation; subsequent follow-up by another employee was smooth and trouble-free.
john hNo one there at time of dropoff 11:30 Saturday afternoon ?
salley sClearer direction in the beginning on where to drop equipment off at. Better signs directing people where to return key.
Amber RInstall a jack on your 2 axle trailers. I saw a man trying to lift your trailer up to put it back on his truck and he could not lift it either an this was on the expressway..
GEORGECLARK M