The nearest location UHAUL could find the trailer I needed was about 15 miles away, on the day I needed to pick up. There are much closer UHAUL locations, but trailer wasn't available. I understand that each is a franchise operation, but driving back 15 miles to drop off was unsatisfactory. Should allow customers to drop off closest location to where we wanted to pick up. It's not he customer's fault that each is individually owned franchise.David B.
Customer Reviews for The WHARF
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHNMARCO S.
Customer did not leave a comment.CHADDAVID T.
Everything was fine for meGEOFFREYD K.
Customer did not leave a comment.THOMAS S.
Daniel is great.WILLIAM B.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Timothy S.
Owner was very polite and kind.RONALDBLAYNE H.
The WARF in White Stone, VA provides a very professional and efficient service. The gentleman that runs the operation goes the extra mile to help you with your rental. I highly recommend this UHaul location!RUTH D.
Customer did not leave a comment.PATRICKE K.
Used app to return. No contact with folks at this locationLewis C.
Have rented from Daniel at The Wharf many times during a recent move. Great to deal with. In and out quickly, equipment well-maintained. Will use again when needed.Ollie A.
First, they did not have the 10 foot truck available to rent, so my only option was the more expensive 15 foot truck. Then I was charged a cleaning fee for dust in the back of the truck, so I went back and swept out the truck. The fee was supposedly reversed. 4 days later I was charged the cleaning fee again. Called back and was told to wait 3-5 additional days and it would be reversed again. We'll see what happens. When completing a simple task like renting a moving truck for 1 day, I don't appreciate dealing with the company for an additional week. I will definitely not be renting from this location in the future.ADAM S.
Daniel is very friendly and outgoing, easy to contact, etc.Ollie A.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.William R.
Customer did not leave a comment.GERALD H.
Danielle was very friendly and helpful. All paperwork completed prior to arrival. He had me hooked up and on the way in 15 minutes. Will definitely use again.Ollie A.
Equipment was clean The windshield wipers needed replacing though ran into some rain luckily it didn't last longer I would have had to pull over and buy new bladesPatrick O.
Customer did not leave a comment.FRIDATRAVI M.
Nothing I will not be getting anything else from here again!Denesha M.
The equipment that I rented was typical of UHaul equipment.. It was very well designed for the mission, well built and reasonably priced. This is way we always look to UHaul when we require temporary use of equipmentWILLIAMPHILIP M.
Customer did not leave a comment.BRIEN M.
Nothing. It was great!cindia M.
Customer did not leave a comment.Robert M.
This gentleman was also very plesent.Ernest H.
Customer did not leave a comment.Krister A.
Customer did not leave a comment.TERRIE W.
Very good Customer service and friendly also very helpful! Thank youEbony M.
Customer did not leave a comment.WARNER F.
Customer did not leave a comment.Cecil T.
Super easyWilliam W.
Send everyone to The Wharf. Always happy with the service.Adam P.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Gary S.
Always excellent service and extremely helpful and accommodating. I wouldn't go anywhere elseChuch W.
Daniel was more than accommodating and helpful. It was an easy process for picking up the rental truck. The truck was very clean and we drove it more than 900 miles without incident.Harry F.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.william J.
Customer did not leave a comment.Scott R.
Everything met my expectations and I'm so grateful. The best rental experience ever!Pamela S.
Customer did not leave a comment.William E.
Customer did not leave a comment.GREGORY G.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Tim C.
Excellent customer service each time I have used this location.William H.
Customer did not leave a comment.Paul W.
The wharf was Great. But the Rest of my experience with U-Haul was very bad. I set up a reservation on Monday and called to verify reservation on Tuesday. At 10 am they told me it was there and ready for me. Two hours later they call and tell me they rented it out. So they set me up with three guys auto for a car carrier. I call to verify and for two days they will not pick up the phone. The main office was very rude and no help at all. Waisted 6 hours of my time for a simple rental. If it was not for The Wharf site dealer going above and beyond his duty's. I would never deal with U-haul again.aDAM P.
Customer Service rep did not explain why he was asking questions already answered in the online reservation. Should learn how to rephrase questions to ensure customer has a better understanding of the process. After all it took time to make online reservation Additionally he said we had a quarter tan of gas.. The needle was on E Not professional. Attitude, disposition was terrible. Very dismissive.Brenda W.
Customer did not leave a comment.ROBERTLARRY S.
Daniel is very helpful and courteous.Mark S.
Customer did not leave a comment.JAMESROBERT B.
One problem, u-haul should give people and extra 20 miles, just in case a person gets loss.Vermon L.
Your local branches aren't as knowledgeable about uhaul standards of practice. My advice for anyone is to deal with U-Haul directly vs calling local offices.David H.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.JERRYDONALD G.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Andrea S.
The vehicles were better than the signage, would have been better if there had been some indication of where to pull in/park. Customer service rep was very nice, and a far more interesting store to wait as paperwork is processed than most.James C.
Customer did not leave a comment.Ralph C.
Customer did not leave a comment.Bruce O.
Customer did not leave a comment.Jerry G.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Shannon R.
Customer did not leave a comment.Bryan G.
Customer did not leave a comment.Carol Beth C.
Daniell was super! He helped me get the right size truck for the job and even gave great moving advice. I'd definitely recommend this uhaul location.Mary B.
Customer did not leave a comment.John C.
Customer did not leave a comment.Karl M.
rental process was easy, no surprises, and well documented.The P.
Convenient, fast and friendly service. Highly recommend.Fred C.
Customer did not leave a comment.Aldo M.
I applied online which included providing an image of my driver's license and my credit card number. The agent requested that I provide the information when I picked up the trailer. It seemed like he wasn't able to bring up those details of my reservation.David M.
convenient rental process, on line invoice, and accurate pricing (no hidden charges)The P.
The property needs to be clean up. To much going on. It looks like a junk yard. I was afraid to step up on the steps. I felt unsafe on the property.Marcia J.
Our drop off location didn't have â€œpersonnelâ€...it was a yard that needs to be mowedJohn K.
Customer did not leave a comment.robert M.
Customer did not leave a comment.ROBERT F.
Very helpful. Didn't have the cargo trailer I initially wanted so I reserved a smaller one. Called me the next day to let me know one had come in so I was able to get the one I wanted after allcharles W.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Francis K.
Returned trailer at 3:15pm. Sign in door indicated owner/operator was â€œout to lunchâ€. I took very good pictures of where I parked the rental. Called the Oneonta, NY rental location and indicated to them that I was leaving the trailer as there was no one on site. Received an email a short time later from the Lancaster, VA that trailer was in fact received and all was wellVic L.
Customer did not leave a comment.Kevin M.
the person in charge was rude and sarcastic. in fact the office and the person in charge was not nice...Bonnie B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Marion H.
Really appreciatedWayne L.
Customer did not leave a comment.ALAN M.
Rented a 20ft cargo van, drove like a car, great machine, put 700 miles on it, would rent againThomas D.
Was very convenient and easy with the on-line registration.Donald H.
Always a great experience @ this location!Warren R.
Customer did not leave a comment.James C.
Customer did not leave a comment.kathryn A.
I did a U-Haul app turn in. No contact with people. Process worked fine. Location had plenty of room for turn-in. The truck I got leaked around the right rear wheel well. Got our king mattress wet and we had one of your pads underneath it. Fortunately, the mattress dried out.chris C.
Excellent service and accommodations picking up and returning.WARNER F.