Customer Reviews for Wreck Room

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wreck Room

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Irvin S. on

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Stacy K. on

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DIANNA P. on

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painless. nice people. good experience.

JOHN L. on

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tim p. on

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arndy l. on

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David W. on

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Natasha B. on

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Mitchell I. on

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Out of cardboard boxes.

ED S. on

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The Wreck Room had the truck prepared and briefed me on how to check the fluid levels. We did a careful walk-around and then completed the paperwork. For us, the Wreck Room was UHaul truck and we'll use them again.

joe b. on

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Philip A. on

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Satisfied with the equipment. Reasons I will look into other rental companies in the future: 1. Better mileage. 2. Truck cab was extremely noisy. For short trips no problem but for longs hauls very uncomfortable.

daniel b. on

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Set up a proper drop box for keys with explicit directions, I was charged for extra days that the vehicle was not in my possession. Although this issue may have been cleared I won't really know until I receive my credit card bill. The prices were good and the service was very good, but please set up something that tells you exactly when vehicle was returned. I will be needing the exact same size truck in a week or two and will certainly rent from you again.

Louis C. on

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Lori C. on

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Quick and easy! Would use this location again!

Emily C. on

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Kendra C. on

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Mary Beth M. on

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Dropped the trailer off after hours.

BLAIR U. on

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Jeff P. on

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Aleksadnar A. on

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RICH D. on

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I was very satisfied!!!

MANUEL S. on

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Really good costumer services the car I rented was really clean I am happy with the costumer service really happy

Shad C. on

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Parking trailer with no help, parking at location was tough. No clear drop off points. Space was limited.

FRANK N. on

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Julie S. on

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Michael P. on

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Too many regulations if i drive to little i get charged more than if i drove less miles.Just very confusing.

ELIZABETH D. on

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The site was very clean and the service given to me was great. Thank you again for such great service.

CHUCK C. on

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jim p. on

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Jim B. on

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Brian D. on

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Richard B. on

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Thomas G. on

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There was a line of 4 people there before opening but the owner opened promptly (2 minutes early actually). He quickly processed people and equipment was in good repair. The waiting area was clean and had coffee. Return was very easy and quick. Pricing was very reasonable.

brian v. on

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Great service

Jon C. on

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No equipment there when I went to pick it up. You took my money. Took my order. Then no equipment. I think that is fraud. I will ask the attorney next time I speak with him.

Cathy H. on

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clean van

Luis E. on

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excellent!!!!

Matt S. on

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Margaret K. on

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doug K. on

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Tammy P. on

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Karen K. on

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The door locking mechanism on the trailer was not in good shape. Struggling to open and close mechanism.

FLOGERT C. on

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SHARON S. on

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The Wreck Room staff was friendly and helpful. I would highly recommend them.

Jonas S. on

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John Anthony T. on

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Best experience to date

ALBERT G. on

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Great rental experience. I rented the Ford Transit 250. Clean truck with great moving features.

Phillip P. on

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The pick up location was fine, except I reserved 12 furniture pads and they did not have any. I had to drive back to another location, to find some. I do NOT recommend UHaul overall, though. I reserved a 5' X 8' trailer in one location and I was told that the pick up, if not there would be close by. It was NOT close by! The pick up location was over 20 miles away! Not happy with UHaul!

MATT K. on

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Randy K. on

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Perfect

GENE B. on

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The truck I rented performed well. It was very clean. The U-Haul personnel were very helpful and the rates very reasonable. I was completely satisfied.

juan p. on

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Worst one yet, went in paid signed papers and this person gave me my papers and just told me your trailer is on the side of the building, didn't even come out, what a scum

JANA S. on

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Evelyn B. on

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Lisa H. on

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Peter W. on

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Joseph R. on

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DAVID S. on

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Nice guys

Steven A. on

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steve f. on

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Not much there to improve on...the equipment was like new, the staff was friendly and efficient.

Lee Ann R. on

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Pick up within 10 miles of home.

John R. on

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This location was not the location indicated on my reservation. The only time I found that the location changed was when I called the location on my reservation to confirm and they told me they did not have a truck for me. I received no notification from UHaul. That is totally unacceptable

mike c. on

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Mary Jo M. on

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The 24 ft truck I rented drove like a tank ! It had almost 170K miles on it so you have made you money 100 times over on that beast. Might want to consider keeping the vehicle inventory a little less 1980's. The place I rented from was very good though. Very helpful and courteous.

Cheryl S. on

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william h. on

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james o. on

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New Equipment and very nice, helpful people.

Jason S. on

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Paul J. on

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No one explained anything regarding what to do if you need any assistance for the truck. Due to the snow storms, we needed a tow. And were forced to pay out of pocket for the whole experience. When we talked to employees upon return, we were THEN told of what to do in case of emergency with a tow. But nothing was coming in recompense. I will forever do my best to not use your services.

Steve S. on

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Train staff to attach trailer properly to prevent my experience, I drove 480 miles unloaded the trailer and driving to Duluth on a county road at 40 mph the trailer detached and ran in the ditch. Neither the car nor trailer were damaged but had the trailer gone another direction or another time this could have been disastrous, the safety chains were not attached correctly, the trailer braking system didn't work and the hitch wasn't properly tightened around my two inch ball, if you wish I have photos of the trailer in the ditch and being pulled out of the ditch. Please give better instructions to anyone renting a trailer, I've not rented nor pulled a trailer before this, so if I ever rent or pull a trailer I will get instructions on my own, in addition, we were unable to get roadside assistance from UHaul calling the number provided, a friend with a wrench pulled the trailer out of the ditch

Peggy B. on

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Easy in and out

Scott O. on

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Just dropped the trailer off, it was at night. Seemed like a good location but didn't see employees or inside the location. Just got my emailed receipt or if that's what you call it, it's blank, no amounts on the receipt. Why send, wasting your time and mine. It would be great to get an actual receipt of what my final payment was. Oh well.

Abril G. on

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Great Service

William G. on

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This location charged me for over 100 miles on their truck for a move that was less than 30. CHECK YOUR MILAGE! When I called to ask them about it I got no help and was directed to the corporate office. Got charged $95 more than I should have.

STEVE S. on

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I cannot imagine what you could improve. This was a great, first experience with the Wreck Room.

Todd G. on

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Norman H. on

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TOM O. on

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Valerie n. on

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JIM B. on

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JAMES O. on

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The best of service keep doing a good job

Valarie S. on

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very friendly, super easy to rent from.

NANY S. on

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NANCY M. on

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Robert G. on

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DENNIS M. on

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DOUG S. on

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LINETTE M. on

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DAVID P. on

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DEAN S. on

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No one checked in the truck the night before so no one noticed the interior light was left on. The truck needed a jump start to get it off the lot plus two more during the day. The interior was filthy, wet and muddy. The interior dome light didn't work so I moved in the dark (I wouldn't have used it because I didn't want to kill the battery). There were some pads in a pile that had duct tape all over them. When I cleaned out the truck at the end of the day I found nails, drill bits, tacks and AA batteries. The truck had 160K miles on it and isn't road-worthy. On the highway the truck drifted. Someone passed me on the right and I almost ran him off the road even though I didn't move the steering wheel. Fluid dripped all over the driveway. The transmission downshifts violently at every stop. The driver's side door doesn't close so it rattles constantly. The suspension is nonexistent. The truck is a disaster. Retire it before it breaks down during someone's move or, God forbid, you kill someone.

Derek L. on

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OLYMPIC S. on

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ALEXA R. on

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AMANDA B. on

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800 customer service was poor

EDWARD D. on

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GLENN M. on

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My experience with the Wreck Room was excellent! The customer service was fantastic, from the minute I walked into the door to set up my reservation, to pick up day and drop off!! Thank you Wreck Room and U-Haul

BILL A. on

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This is the 2nd truck we rented within the past two weekends , the 1st truck the headlights went out at night and the steering was so loose that it was very dangerous to drive . This truck was all wet inside , so much for keeping your stuff drive , there was a big hole on the roof of the truck so it was actually raining inside , had to tape it ourselves . So much money spent on these trucks thes epast two times , some sort of discount somewhere should be offered.

JOHN K. on

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Please explain the ENVIRONMENTAL FEE of $1. It doesn't seem to make sense in the rental of a truck. chicagowho@prodigy.net

GARRETT S. on

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Give me truck that doesn't break down.