The staff was friendly, helpful and efficient. I couldn’t imagine a more enjoyable rental experience. Thanks!
harley h
Customer Reviews for Theater Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tye is amazing to work with.
ED TNo issues at all.
Jason JThe location was excellent, but the self checkout system failed miserably. It cycled me through a loop between starting the checkout and confirming the truck until the system finally said I needed to complete the rental at the counter. Now, the office was CLOSED, and I would've been screwed, but it just so happened a staff person for the OTHER business on site was around and was able to help me out. In short, the self-check out system did not work.
Christopher RI have always had a good experience renting from this location.
Craig LTy, the owner of the franchise was excellent to deal with. Friendly, supportive, and very helpful. I will rent from him again!
Barry UI think I got over charged I had to put gas in the truck right after I picked it up and I don’t see where I got reenburst!
Timothy PTye is always nice and always goes over and beyond with me when I rent the Uhaul truck.
Bill MQuick and easy
Douglas SThis was my first time renting a U-Haul vehicle. The manager was very patient and kind. I will share my experience with others. Thank you .
Rebecca Reverything was perfect
Thomas Lall services were excellent!
Thomas LExcellent, helpful and friendly service.
george BTire pressures on trailer we’re 30 lb, I had to inflate them. Shouldn’t have been my responsibility.
Wayne CTrailer wasn't inspected causing a breakdown later. Truck hood couldn't be opened.
Timothy ANothing. Tye at theater motel is always over the top accomodating and always pleasant to deal with. Whenever I need a U-Haul,he's the man to see
martin bGreat service
Catherine LReturned trailer at 9:27 am on 06/22/22. Receipt from UHaul said I returned on 06/24.
Wayne CShift from face to face pick up versus 24/7 was not as easy for a first time user. However the customer service rep I talked to on the phone was exceptional and we got thru it. Thanks
Eileen WTire pressures should be checked. We needed to put air in all tires after pickup.
Dennis HTye is very accommodating and professional.
Kate MI love using the Westfield uhaul! It feels like family! The gentleman is so kind and knowledgeable, tries to help anyway he can and get the best rates and choices for your move, big or small. The office and trucks are immaculate. No improvements needed, besides uhaul company itself lowering local mileage rates.
Bethany ELocation is extremely convenient! And I have stayed at this motel often and the staff is extremely pleasant, helpful and accommodating!
Mckee DAfter our last uHaul experience we wouldn't recommend any uhaul location to anyone, not even an enemy. The uHaul location we originally ordered from didn't have our uHaul and sent us all the way to this location 4 hours after we were supposed to pick our uHaul up.
Robert KIt took a considerable amount of time to check this trailer out. They asked me for a bunch of personal contact information. This should have been done at the time of reservation.
TIMOTHY PReturned unit at 9:00 am, they didn’t check in unit until 11:30, got charged for another day. Not happy about this.
WAYNE CI had no issues with this location. I did have a slight issue with trying to scan the bar code for mobile pick up as it is located too close to the key box. I suggest it be put up higher. Took me about 10 min to get it to work, and again to return the info of drop off when returning it. So give yourself some time. I do not think this is due to the location provider, but U haul itself.
Debra Pthe location was great and friendly but you customer service is horrible your phone staff and rude and wouldn't let me finish a sentence very very poor customer service I cant give a negative score for your 800 service number
DONALD LVery friendly staff. Easy to work with.
Lynn WExtremely helpful when problems arise. I recommend this company.
Timothy rThere is not a sign showing where the night drop box is. The man that came out to my car to inquire what I was doing was condescending and had no idea what he was talking about. Very poor set up!
Jennifer HTye was fantastic! He picked up the truck from another location for us, let us park our car at the motel while we loaded the truck and helped us load the car onto the dolly. Above & beyond customer service.
Irene H$399.00 for one day to drive 90 miles is unacceptable outrageous. Will definitely look elsewhere next time Marcel longpre
marcel lAlways a pleasant experience!
John MI was overcharged from the agreement made over the phone after I had to call in because I would have to drive an additional 40 miles at $0.79/mile to pick up a truck at an alternative location. The owner at the Theater Motel location initially did not think he had an appliance dolly as requested in my reservation. He deducted the $10 rental (mind you, the entire amount was still higher than agreed upon on the phone with a different representative). A few days after returning the truck, an additional $15+ was charged to my card. What you can do to improve for the next customer ... get everyone on the same page, don't charge someone 50% more than advertised for add-ons, streamline the process so that customers don't waste an hour at pick up while the employee fumbles through the computer although the customer did the online check-in including scanning their license. Very, very frustrated with this encounter. Likely not to return.
ERIC OThe share app took a long time to load. Not very good app to use.
Efthimia CCustomer service was excellent! Very accommodating and helpful! Best uhaul rental place I have ever rented from!
Bethany EVery kind and helpful staff. Highly recommend.
James BGreat customer service.
Christopher PI loved that this location was right across from TrueValue hardware. I needed a different ball hitch and was able to get it right there.
Meghan HHave a small but readable sign that points to the drop box location. There is a vacant building that is empty but it can be confusing because you have to park in front of the vacant building and drop the keys off at the motel. I know it tells in the paperwork but I'm a more visual person. A small sign to point to parking one way and drop box the other. Th e only thing that even says UHaul is the drop box by the office.
Katherine KCould have used a larger trailer. Poor selection at this site. U Haul corporate not providing enough inventory. Franchisee was very friendly, efficient and courteous v
Richard Dawesome place!
carrie sChecking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!
Lynn WQuick, easy and friendly service.
Rebecca MThe corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.
Shelly FNothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.
Gregory SNothing, everything was great.
Derek S