The person at the front desk of the garage was not helpful and taking a long time to go trough the 'picking up the keys' process.Line P.
Customer Reviews for Theo T Mechanic General Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mathieu G.
Customer did not leave a comment.dominique B.
The customer service rep was friendly, efficient and did his best to get me out as quickly as possible. I appreciated everything he did.SACHIN Z.
The employee here was very helpful, but it would have been nice if UHaul hadn't preset my drop off location in Quebec (without notifying me in advance and also making it unable to be changed) when my final destination location was in Ontario.Melissa K.
Excellent experienceJeff W.
The truck was not clean and or sanitized This location should not have a Uhaul banner They are thief When I ask the person what is that $ value and it far from my estimate I received â€¦he told me not to worry It's a estimate and and will adjust at the drop location Guess what It didn't adjust : they add insurance without my consentChristian T.
Customer did not leave a comment.Antoine C.
Need customer service skills, no communication.edward B.
Friendly staff that were very helpful. They speak English and French.Michael Alan G.
Customer did not leave a comment.David W.
Un pneu Ã©tait a fesse, non reglementaire et dangereux pour la sÃ©curitÃ©.Jacques L.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.George L.
j'ai rapporter le vÃ©hicule et la personne en place a mÃªme pas bouger de son siÃ¨ge. Elle ma dit dÃ©pose les clÃ© et partez.Claude E.
Truck had 1/8 of tank remaining, the contract they printed showed 1/4, girl told me last customer brought it back low made the change on the copy she gave me told me to take a picture which I did. Did not sign contract as it was incorrect. Return was scheduled for 8:30 pm returned truck at 7:58pm took pictures with time stamp and location of mileage and fuel level. returned truck at 1/4 tank. next day get a charge of over 400$ saying late return and returned with less fuel then indicated. checked their online reviews this is something they do on a regular basis. awaiting u-haul customer service to sort out the charges. i know standards are not high to be a dealer but when they are scamming your customers maybe they shouldn't be a dealer???joel P.
No help to hook up uhaul on truck , no circle check , tires all cracked , had a blow out 3h30 into our trip , inquiring for a potential refundMiguel M.
Customer did not leave a comment.Pierre-Luc T.
Customer did not leave a comment.Arash S.
Customer did not leave a comment.Ornella B.
Customer did not leave a comment.Chantal O.
Customer did not leave a comment.Bruno J.
theyr e not on time snd they try to to add more days to your invoice and then thry say they cant do nothing fir that its nit themDenis L.
Customer did not leave a comment.Bradley M.
Gloria was very quick at getting the contract written and let me do the trailer hook-up at the same time.Robert P.
Customer did not leave a comment.paul P.
HORRIBLE EXPERIENCE! U-Haul should stop doing business with this location immediately. The employee at the front desk had no idea how to complete the rental process and had to talk to someone else on the phone. It took a VERY long time to get the truck. He could not even find the key... The dolly and over half of the blankets requested were not available. The truck was dirty and covered with snow. The tank was barely a quarter full. All in all, an absolutely EXECRABLE service. I don't think I am not going to rent a truck again with U-Haul.JEAN-PHILIPPE L.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.Roberto M.
Very poor client service experience, overcharged for gas when the vehicle was returned with more fuel than there was when picked up and the representative did not speak French in Gatineau, QC. Very poor service and experience, would not recommend or go back ever!!!Maxime B.
false fee, wrong mileage, fee for clean up of truck, gas level wrong. Needed to contest charges. A real painClaude P.
I booked a 20â€ for this location because it was 5km far from where I live, Uhaul first sent me an email on the day before to say I have to go 35km to pick it up. I proposes to take a 15â€ but on this location. They confirmed I can take it using my phone. I went there at 7am and nothing, someone come at 8h and didnt want to let me take it . I called the customer service and by magic my first order was there a 20â€ truck that you can pick up using your phone, the agent was really nice and re-book it for the 3 time but surprise you can not pick it using the phone. We need to wait for the boss ok. Anyway, the best thing was the last agent that stayed with me for more than an hour until we fixed it. But really deceived by the errors the system did 3 times.Youssef A.
The parking was tiny and had a lot Of vehicles. Was a tight squeeze but was able to get it parked. The people were helpful in directing us on parking it.Lyne D.
Hi, I rent the trailer and I have the issues with the lights, it means the lights not working. When I made the reservation I wanted to have a good service. I was exposed to the risk to have a fine if I got stopped by police. It's truth that they me informed when I took the trailer that issue and they can't give to me in this condition but I accepted because I had already planned something to transport and it was too late for cancel. I expected everting to be fine but SURPRISE. For me it was a bad experience to work with U-HAUL and to pay for a bad service. I expected to this big company to offer me a good service not with the surprise. I'm not happy with your service. I can't say you â€œThank youâ€. ClaudiuClaudiu B.
Customer did not leave a comment.guillaum C.
charge the correct amount to the customer so he doesn't have to call back for a reimbursementVito L.
Customer did not leave a comment.gale M.
Super happy with the service from theo mechanic. But not impressed with the service itself from uhaul. Was told wrong information from reps of uhaul and never got my deposit back For me it will be the last time i rent from uhaulGerald O.
Trailer was not ok Dar didn't close once I opened it I ended up using a net made up by ropes to prevent my stuff from falling off And worst is that they knew that the trailer had issues since they told me that several clients had reported the same probelmAndres R.
Customer did not leave a comment.Chris M.
When i picked up the trailer the back was very hard to shut he had to take a hammer to lick the handle , there was another trailer the same 6x12 in is yard i wanted to take that one cause it seemed in better shape but he didn't want to . So when i brought back the trailer i hade to keep the door open it wouldn't shut . At lees it did shut whit aLot of work whe. I had my stuff in it.Luc B.
I had ordered moving blankets, they did not have the right number ordered, they were all over the garage and in the garage's bathroom, they were wet and not folded. The attendant did not even have the courtesy to help putting them in the truck.Gilles M.
ai jamais eu de facturation ne sais pas combien ai payer pour 2hrs de location 7 octobre aujourdhui ai toujours rien recuMICHEL A.
Customer did not leave a comment.Bernard S.
Customer did not leave a comment.suleiman S.
Customer did not leave a comment.HBDUL HADI H.
Customer did not leave a comment.Vilyen P.
Customer did not leave a comment.sylvain D.
I would welcome the opportunity to discuss directly with a corporate member of U-Hall Corporation my concerns about the proprietor of the U-Hall pick-up location (Gatineau Quebec)....the manager of the service station was extremely rude and combative....had I not really needed to have the U-Hall truck that day, I would have cancelled my reservation and sought a new one with another rental agency.Brook B.
Staff who served me could not speak French (mandatory in QuÃ©bec). Gas tank was empty and no one explain how gas usage worked. I was charge way to much for gas. Some clothing from a previous rental was still in the truck so I know it was not cleaned before I took the truck. Will never rent again at this location (even from U-Haul)Martin M.
Customer did not leave a comment.ALEXIS W.
Le responsable pour U-Haul n'Ã©tait pas prÃ©sent lors du dÃ©pÃ´t de camion. Le garage Ã©tait toujours ouvert, mais la personne au comptoir ne se prÃ©occupait du retour. Il a simplement dit de dÃ©placer le camion, car ce n'Ã©tait pas le stationnement pour les retours. J'ai dÃ©placÃ© le camion dans le mÃªme stationnement, mais Un peu Ã l'Ã©cart. Aucun panneau indiquant stationnement pour garage versus stationnement pour retour de camions.Andre P.
Customer did not leave a comment.Raymond F.
Customer did not leave a comment.Davey S.
Customer did not leave a comment.Pascal L.
The location was 40 minutes late getting my pickup ready, and upon returning it, had me move it twice. After I had already returned the keys to the man inside, staff was rude insisting I must move itMichel C.
When I dropped the equipment. I was charged a cleaning fee. The equipment was as clean as when I piched it up. I had to pay a cleaning fee when I dropped itDavid C.
Customer did not leave a comment.David G.
I ordered blankets online but when I arrived I was told that this location didn't have any. When the guy tried to remove them from my invoice, I was still charged $1 for no blankets. Then when I received my invoice the next day, I was charged for 2 days of rental instead of just one.Lisa R.
Customer did not leave a comment.Anthony P.
I was overcharged, 15 dollars coverage and 10 dollars for a dolly that I didn't get. I'm asking for 25 dollars refund. It's not fair.Oussama T.
Truck had garbage left in it. No parking available on site and closest street parking is 2 blocks away.Malcolm O.
Customer did not leave a comment.N'CHO JACQUES N.
Customer did not leave a comment.Guy P.
Contract no. 24246874 I reserved a truck at this location because it was the closest to our apartment. I simply needed one for 4 hours in order to pick up a couch, a cabinet and a few things from a family member not far away who was getting rid of them. I reserved it for 10am, the person in charge of the U-Haul portion of their business arrived late so we officially got the keys at around 10:20am or so. I simply did 10 miles, brought it back with a full tank and dropped the keys off at exactly 2pm. The same person from the morning told me to simply leave the keys on the counter which I found odd because he did not take the time to check anything with me after I returned it. Looking at my receipt that I received via email many hours later, I see that I was charged double because it indicates that I checked out the truck at 5:56pm which just so happens to be after this mechanic's closing hours (5pm Saturday). I sent two emails to the address indicated to contact in the email containing the receipt 849004_AFM@uhaul.com and never got a reply. Filed a complaint via U-Haul website and received a brief apology email and a partial refund of $50.79 which, when i try to do the math, does not seem to fully cover the overcharge by a few dollars... but I'm fed up with this now, at least most of the overcharge will be refunded. The truck was in decent shape and served me well. This is the first time I have a bad experience with U-Haul and it is solely due to that specific location. I will continue to use your services, just not at this location as I do not trust it. Thank youMaxime G.
Customer did not leave a comment.Jean O.
The mechanic didn't seem to know what he was doing exactly. He didn't even check the hitch. We had rented a trailer before so we knew how to do it, but he didn't really offer to do it unless we didn't know how. He also took a lot of time before serving us when I got there. the location also isn't the easiest place to manoeuvre around. The mechanic was friendly but it wouldn't be very welcoming for someone who is new at renting a truck or trailer.Nancy C.
It has been my second lease and at every occasion the pickup were terrible, price were different from the booking price. Employee had no capability to fix the situation.Jean-Philippe M.
I drop the truck in Niagara Falls on Kent avenue, the address written here is not correct, than my review may not be accurate!Ana Maria Z.
I wouldn't have to say munch more other than have bluetooth for cell phone Thank youDANIEL C.
Didn't have the blankets I rented. Was very scared about covid19, said " go find the key yourself in the back of the truck".He obviously doesn't mind giving covid 19 because he offered filthy stained used blankets out of the garage to us since he couldn't provide the rented blankets... I declined.Amanda B.
Follow the correct process and don't charge astronomically for things I didn't agree to or for things that didn't even happen!!!!Luis T.
I had a good experience it was my first time i will rent againAnna G.
Really really bad client service. Had to wait over an hour for the truck. Person at the counter was passing on information to his boss over his personal cell phone. His boss was processing the order from his home computer. Really felt uncomfortable when he took picture of my license on his personal cell phone and texted it to his boss. Really convoluted process. Truck was really muddy in the cab and in the back. They did not even scrape any of the ice in the windshield as they did not have any show cleaning brush. So the attendant just poured water on the windshield to melt the ice. How dumb is that when it is below freezing temperature outside? Another client who was there before me also mentioned that he was waiting over an hour. I am already having second thoughts about renting from U-haul if this is the service level I can expect.Sohel A.
Customer did not leave a comment.FRANCIS P.
Worst truck rental experience I've ever had. I specified 1 location with mobile pickup and less than 24 hours before, that location was changed, time was now 1 hour later and no mobile. Not to mention I received a dirty truck and now I'M being charged a $25 cleaning fee?? I will rent from anywhere else EXCEPT Uhaul next time, as will the friends that waited around that extra hour to help me and all of my followers on social media. For a company based on logistics, Uhaul did a horrible job this time around.Sean R.
The worst experience that I had with Uhault. The person at the garage told that he was busy working and that I had to wait until he is done !?! The Uhault was dirty with garbage in it, and I had ordered blankets and they were none. Really the worst customer service that I experienced in a long time.David Alexandre L.
Checkin took over 30 minutes. I had to move a uhaul truck myself just to access the trailer. Staff was not helpful in connecting trailer or assisting with rental.Mikael G.
I am extremely disappointed. Despite having a confirmed reservation, the truck that I had reserved was not on location when I got there at the agreed upon time. I asked to get another truck for the same price but the representative refused and charged me a higher price for the replacement vehicle. When I called U-Haul at the 1-800 number later to complain, they contacted the location and the representative LIED (!) and said that he had contacted me by phone before the pickup time to let me know that my truck was not available. This is untrue and my phone shows no record that day of a call from the location, so I have proof. The replacement truck was dirty and I ended up having to pay more, despite having done everything correctly as a client. My recommendation to UHaul is to take this location off your list of suppliers, as this garage will give you a bad reputation.Martin R.
Hello, The gas was almost empty, which was not a big deal but just not convenient. The part that really bothered me is the guy who I returned the truck to. When I returned the truck, he was busy and told me to leave the truck without him inspecting the truck for milage and gas. After I got my receipt from U-hall I found out that he had charged me for two days. I had to call customer service and explain to them what had happened and thank god I asked him for a receipt to prove that I returned the truck which he was denying to give in the first place. I am just saying bad represented of U-hall company can easily destroy companies reputation. Thanks, Maryammaryam H.
very conveniant location for memichel P.
The last question applies also to UHaul. We found out when receiving the invoice that there was an significant overcharge for gaz and a refill fee because did not return it to the initial 3/8 level. I would recommend that the location specifies this to clients. Uhaul will not get our business again.Roy M.
Not helpful at all. Not a good representative for U-haul.Henri B.
Very sketchy location. Owner is not very friendly. I was charged an extra $15 (Unknowing as to why) by this company despite overfilling the gas (there was more than the required amount in the truck). Very frustrated.Nathan D.
The cab of the truck had garbage leftover from the previous renter (fast food containers, napkins, etc). The back of the truck had an old couch in it, as well as a couple of garbage bags. The person working at the mechanic shop acted surprised and refused to help. I emptied the truck no my own. There were also no furniture pads.Jason V.
Si vous preniez en compte les avis prÃ©cÃ©dents vous auriez arrÃªtez de faire affaire avec cet impoli. Aucune classe aucun respect aucun professionnalisme. J'avais vu les avis nÃ©gatifs mais je me suis dit non je hais juste prendre le camion et plus rien. L'imbecile il m'a fait attendre plus d'une heure et demi. A trÃ¨s mal me parler comm si j'Ã©tais son frÃ¨re ou ami. J'ai du appeler u-haull comme trois fois parce qu'il ne pouvait ou ne voulait pas prendre le temps de corriger des prix. Il avait in garage et tout ce qui le prÃ©occupait c'Ã©tait ses clients. Of course u-haull n'est pas son gagne pain c'est un sous traitant. Je pourrai en dire en plus. Une chance j'Ã©tais avec ma blonde qui me calmait sinon il aurait eu les pires injures de ma part. Plus jamais. Je dis bien plus jamais. Il n'a mÃªme pas inspectÃ© le vÃ©hicule avec moi. Les couvertures j'ai pris en option n'y Ã©taient pas non plu. Un vrai mais un vrai idiot ce gars lÃ . Et Ã§a me m'Ã©tonne de moi car de la patience j'en ai. Alors passez votre chemin. Nways il s'en fou des critiques et la compagnie ne fait rien non plus avec lui Ã§a a l'air.Vinanse Demis Ma T.
very easy , close to my place , clean and inexpensive. i will use it again in the next months one or two times till january 2020 very googd and satisfied. good according to me , i mmichel P.
I got charge overprice because couldn't bring back the trailer on time because the rental location was closed. And try to call the manager â€œStevenâ€ and he told me that's to bad and nothing they can do. Pretty bad experience and bad customer services.Genevieve P.
Jai eu un service superbe directement avec uhaul. Par contre chez teo mecanique c'est horrible! J'ai attendu 3 hrs pour avoir le camion car personne de former Ã©tait prÃ©sent. Le patron de l'endroit Ã envoyer son fils Owen de 13 ans pour faire la location. Innacecptable! J'ai du refaire un contract au tÃ©lÃ©phone directement avec un reprÃ©sentant uhaul qui ma donnÃ© un bon service. Pour plus de renseignement appeler moi au 8195932405Christine L.
Customer did not leave a comment.Francis albert M.
Service takes too long.Caroline Y.
All the U-Haul pick up locations should have packing boxes because I ordered them but i couldn't get any when i went to pick it up.FLORIANE G.
Customer did not leave a comment.Ã‰tienne L.
The person that got me my contract at this location was 13 years old, couldn't answer my questions, furniture pads were missing in the truck but were on the contract and the protection plan was not on the contract. I asked to have the protection added and the person didn't know how to do it so they sent us to the st louis location to dismiss us. St louis location was really helpful and absolutely great but we still lost 2 hours of our time and some mileage because of the incompetence of the alexandre tachÃ© location. Would never go back to this location and will warn friends to stay away from this place.Jean G.
Mon pire cas de location Ã vie. D'abord, votre prÃ©posÃ©e UHaul n'a pas bien pris ma commande et m'a dirigÃ© vers un concessionnaire horrible. En effet, l'Endroit de la prise de location Ã©tait trÃ¨s trÃ¨s trÃ¨s sale pour ne pas dire insalubre, la prÃ©posÃ©e qui est arrivÃ©e avec 1:30 de retard Ã©tait incapable de gÃ©nÃ©rer la facture correcte car systÃ¨me informatique obsolÃ¨te qui a pris 30 minutes Ã s'ouvrir! U-Haul devrait visiter l'endroit et constater le tout!SERGE L.
I understand that it's a new location and the staff is still on training. However there is nothing I can call â€œcustomer serviceâ€ at all. Before I went there, I called the store. The lady there asked me to come over because she didn't know â€œutility trailerâ€ versus â€œcargo trailerâ€. When I arrived 15 minutes later, the lady was away and the technician there did not know where she went and when she would come back. On my request, the technician called the lady telling her that the customer called her was waiting. The lady came back and spent an hour to complete the reservation. When I returned the trailer, the lady didn't know how to close the deal and process the payment. On my request, she called U-Haul for help. If the system permits, I'd give no star.Zheng C.
When I eventually got my drop off receipt, it was unuseable, as there were no amounts listed. Drop off date was shown as May 18, 2019, when I actually dropped it off on May 11, 2019. There doesn't seem to be any document that I can print that shows pick-up, drop-off, and total amount charged/paid.REMI M.