Customer Reviews for Thermo Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thermo Stor

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Dianne S.
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provide the truck with a FULL tank of gas leaving me with 1/4 tank and asking me to return the same is not possible the ride of the truck was very rough and noisy felt every bump and the mirrors vibrated so much they were useless at night

CHRISTOPHERJOHN C.
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Customer did not leave a comment.

Richard C.
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Very helpful staff. Unit was in good condition and ready when I arrived. Excellent service, no complaints. Thanks.

Lloyd S.
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Couldn't ask for a better experience. Contactless pickup and drop-off and process was easy. Txt msg support provided during booking with great instructions and confidence that if something should go wrong they would be there in person to support if necessary.

Robert R.
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Thermo Stor in Brockville Ontario is a terrific organization and I appreciated them reaching out by text to ensure I had everything I needed prior to pickup. One improvement might be to be more clear on the web site that the default is only 6 hours. I had to go back and change my order to get the 24 hours I wanted. On the other hand, my experience using the online chat to fix my rental duration was excellent and my problem was solved quickly.

Paul G.
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Customer did not leave a comment.

Elliott P.
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Customer did not leave a comment.

John N.
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The employee I dealt with was very pleasant and helpful. There was a bit of a problem with availability of what I ordered, but I was well taken care of.

KYLE JOSEPH R.
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I would recommend this particular store but I would not recommend Uhaul in general. They messed up my reservation and no one was there at 8am for my pickup as already requested and told 8 am works perfect. I was left in the dark until 8:45 when someone showed up. I phoned Uhaul head office and was told sorry sometimes that happens. I will NOT be using this horrible service again.

Calvin S.
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Customer did not leave a comment.

KIMBERLEY R.
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I was greeted by friendly staff and helped thru the sign in process in a timely manner. The return of the vehicle also went smoothly. Definitely recommend this service to friends and family:)

NORMA M W.
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Gear shift a bit hard to get into park and drive

Melanie H.
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Customer did not leave a comment.

Steve D.
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Picked up the trailer, it had new tires. Got to my place and opened the trailer and the inside was dirty with gravel and pieces of drywall. Notified Thermo Stor and they compensated me on my invoice. When I got my credit Card statement, Uhaul charged me full price without the discount. I have rented Uhaul no less than 5 times and there is always an issue regardless of how diligent you are. Dealers are forever changing.

stewart S.
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Customer did not leave a comment.

stewart S.
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Customer did not leave a comment.

John S.
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Pipsi was very welcoming and professional. Super website! Easy to navigate with no wrinkles. Appreciated the opportunity to upload licences etc. to spped up the process.

Thomas H.
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Very happy

JOHNHARRY P.
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Customer did not leave a comment.

PEDRO A.
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The Manager was friendly, clear and very helpful. Definitely makes the experience so much more pleasant. I give the Thermostor office a thumbs-up !

Joanne B.
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Customer did not leave a comment.

RICHARDD R.
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Customer did not leave a comment.

Alan P.
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Service was aboveboard, manager came in early to allow us to pick up trailer and get on our way.

Paul B.
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Very hard to find. Specially driving a 26 ft truck down tight roads

DAVIDJ W.
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Customer did not leave a comment.

Patricia H.
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Absolutely the best u-haul experience ever and I've used u-haul several times. Thank u. Highly recommend.

TED G.
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Original location for truck pick up was changed at the last minute to a 24 hr virtual check in facility. No person on site, paper work don by cell phone, impossible to check documents as no data packag eon phone. Actual gas tank level was not the same as virtual documentation resulting in extra charge upon return. No way of knowing because we couldnt view contract etc..

Thomas H.
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Customer did not leave a comment.

JOHN JOSEPH C.
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Hands down the best location and service/convenience from a u haul dealer/storage facility ever! Lady was excellent :) not a single complaint! If you're going to go anywhere for a U haul in the 1000 islands I'd recommend going here !! :)

STACEY D L.
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Excellent customer service. The lady I dealt with made this experience super easy and comfortable. She took care of my every need from start to finish and it was a smooth and pleasurable experience! Thank you!! Will def recommend:)

Daryle R.
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i just droped the truck off there , they were closed ,do not know anything about them

Robert R.
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Improve your Online process.

michel C.
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Customer did not leave a comment.

DONALD R.
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I was greeted by the Female Manager with a smile and a "listening" ear. The service I received was 5 star *****

Joeal S.
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Customer did not leave a comment.

Bruce H.
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Customer did not leave a comment.

Wayne M.
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Customer did not leave a comment.

jocelyn D.
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Customer did not leave a comment.

Jodi M.
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This location was not yet set up as a uhaul location even though your website directed me to drop my uhual off there. After I finished the drop off online we found that there was not key box for me to leave the key prompting a several hour run around for me to deal with where to leave the key. And the company I was supposed to leave the key with when they finally returned my call said it wasn't their problem. Again, me the customer being inconvenienced by the company I paid to have this all completed quickly and efficiently.

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