Customer Reviews for Third Coast Napa
(U-Haul Neighborhood Dealer)

162 reviews

1919 Main St   Blanco, TX 78606

(830) 833-5304

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 833-5304

1919 Main St
Blanco, TX 78606

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

The gentleman was nice & helpful. Great customer service also.

CARLOS O. 
Rating:
3.0

More reps. Only one rep for UHaul so I had to wait about 20 extra minutes to pick up the trailer. Rep was very nice and helpful.

Trey W. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
2.0

Did not get the furniture blankets and they assigned me the wrong truck!

Patrick P. 
Rating:
5.0

Easy to rent. Super friendly and helpful staff.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The trailer has too small of an "S" hook on the safety chains for them to be hooked up to a standard 3/4 ton GMC pickup receiver. Modification on the spot was required. THIS WAS A BIG PROBLEM!

Hyman C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

zachary R. 
Rating:
5.0

Customer did not leave a comment.

Iris F. 
Rating:
5.0

Cody was great and very helpful!

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Repeat customer. Excellent as before.

William S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Best U-Haul location I have ever used. Wish they were all as uniformly excellent.

William S. 
Rating:
5.0

Customer did not leave a comment.

Tamica C. 
Rating:
5.0

Customer did not leave a comment.

JOHN WAYMON M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

I was heading home the day after Thanksgiving 2021 and my car broke down in Blanco, Tx. I have towing coverage through my insurance, but they only cover up to 50 miles. Since I was 180 miles away from my home I needed to figure something else out. My husband was 3 hours away and tried to locate a Uhaul dealer in our hometown, but they were all closed even though they showed to be open on the web. I found a Uhaul dealer in Blanco at the NAPA Auto Parts store. Phillip, the manager, answered when I called. He was very helpful! He sent someone to pick me up so I could complete the paperwork at his store. He even brought me and the car dolly back to my location so we had it once my husband arrived. I truly feel like Phillip was an angel sent by God to help me during my time of need! He went above and beyond and I will forever be grateful to him! I wish more businesses cared about their customers like Phillip from NAPA/Uhaul does.

ANNA P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The Blanco location and the person that helped me was very friendly and helpful

ALBERT N. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

The only thing I would recommend is regular wiper blade changing. We had to find a UHaul corporate store and replace the blades. We were in a horrible rainstorm in Alabama and I had to crouch down in the seat to see out the windshield. It was bad. Fortunately, I found the corporate store and drove in, they asked if I was returning the truck and I said, I am here for new wiper blades. He had them changed out in about 7 minutes and I was on my way.

Kim W. 
Rating:
4.0

The staff and location were great, but the u- haul policy of charging customers for an extra full day when a trsiler is logged in at 7 minutes passed the rental return time is awful. I was in the Napa store at the exact return time, waiting for someone that deals with their uhaul customers to come to the service counter. By the time he was able to come over to the computer terminal and log in my time, my rental time was 7 minutes over the 24 hour mark, so i was charged double what i expected to pay. When i told him that was more than i expected to be charged, he said he couldn't do anything about it, that it was how uhaul processed the charges. If you want to improve for the next customer, do something to allow for a more fair rental check in / charge policy. I will never rent from u- haul again.

Gaye Lynn H. 
Rating:
5.0

The drop off was quick and easy. The friendly representative came right out and got me unhooked and on my way in minutes.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Quinn W. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

ROGER ALAN H. 
Rating:
5.0

Not a thing. We Just a very good experience. Quick, efficient and professional.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Keep offering the same newer reliable trucks at an affordable price. Great jon Uhaul!!

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

Karees M. 
Rating:
4.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Evan was beyond a savior. Really. Made a horribly stressful day into one that went smoothly and was so so helpful to me. A most appreciated experience with him at Blanco Nappa Auto Parts U Haul !!! Thank you !!

Jessi M. 
Rating:
4.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Dorian C. 
Rating:
3.0

Get larger trucks available for one way trips. Hire more courteous employees! Keep furniture pads - we ordered and it showed online we could get and then they had NONE.

James W. 
Rating:
3.0

I did an after hours turn in. The app explained the procedures well.

Eric D. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Best U-Haul experience ever

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Tuesday D. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

Jane L. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Very nice and helpful

Viola G. 
Rating:
5.0

Nice young man , I delt with to rent the u haul

Reggie J. 
Rating:
4.0

Customer did not leave a comment.

JOEL D. 
Rating:
5.0

The young man that helped me was professional and helpful. I modified my reservation last minute and he was able to accommodate me.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

After reserving the truck online and filling out all the information, I had to go over all the same information again with the rental agent. A waste of time.

William T. 
Rating:
5.0

Good service. No problems

Fred R. 
Rating:
3.0

Well, maybe not tell me the day before I am to pick up my truck that I can't pick it up from the location I chose, or at the time I chose. Also, tell your customer service personnel to have some professionalism and don't just say "oh well".

Abigail M. 
Rating:
3.0

Customer did not leave a comment.

Ben L. 
Rating:
2.0

good

GARY S. 
Rating:
3.0

First you gave my reserved trailer away to a walk in. Luckily there's was another available that uhaul didn't know was on there property. Second the uhaul attendant didn't secure it properly and it came off while loading the vehicle. Causing thousands of dollars of damage. Third, it's been a week since I heard from your adjuster!! Help!!

mark C. 
Rating:
5.0

Nothing

Francis C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

KATHY W. 
Rating:
4.0

Closed

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

Warren S. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

I was a bit fearful about driving this 15' truck but in fact it was very easy to drive. I was relieved. :)

Dora B. 
Rating:
4.0

Customer did not leave a comment.

kim B. 
Rating:
5.0

Very helpful

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Alice R. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Agent checked the insurance box which unknowingly cost me an extra $100!! Had a flat Tire and cost me over three hours of drive time before it was repaired

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Wade R. 
Rating:
5.0

The employee in Blanco, Texas was great wish all of them were like her. All of your employers should explain about the unlimited miles and anything over will be charged. I wasn't told I was only allowed 225 miles on the move, must be from one city limits to the other. When I received the truck on the website it says unlimited miles, but again that's not true.

JAMES D. 
Rating:
5.0

The utility trailer was way too low to safely drive the car. It should not have been given to me in the first place. But they turned around and accepted the trailer back immediately and worked with me to get me a 15' truck. everything worked out perfectly after that. They were really helpful

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Tried to give us a poor quality trailer at first, but upon our complaint changed to a nice trailer.

Beverly L. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Terry E. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

dorothy C. 
Rating:
4.0

Customer did not leave a comment.

Kary C. 
Rating:
4.0

I rented the trailer on a Saturday and was informed by the agent that the location would be closed on Sunday and to return the trailer before they opened on Monday. I returned the trailer on Sunday but was charged for the late return even though the rental agent told me that it would be okay. I could have returned the trailer on Saturday if needed. I'm not pleased with the extra day charge.

Lonnie D. 
Rating:
4.0

Inside windows were very dirty. Truck was much older than other trucks I saw from Uhual.AC did not cool cab well consistently as I drove thru deep South,.making it uncomfortable for me. I deserve some compensation back for this poor AC in the cab.

Bryan L. 
Rating:
4.0

Good service until drop off time. No confirmation at the drop off location.

David B. 
Rating:
5.0

Nothing. Everything was fine!!

Kevin T. 
Rating:
5.0

Everything was great!

jerry W. 
Rating:
4.0

The on line rate lead me to believe that the rate was $50 per day but it wound up being $140 for a 9 to 5 rental because I wanted to return it to a location less than 200 miles away. In all fairness, they did offer to extend the time for a longer period of time which was not needed in my case but I wound up paying about $17.50 per hour for the rental which was high in my opinion.

William I. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
3.0

Poor customer service, only one employee could use the computer to rent me the truck. I rented on the Friday before and still had to go through more rental issue on Monday. Your system also had issues as well.

fuller J. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

All was easy. Maybe ask for a gas receipt and check to see if the amount of fuel makes sense for the miles driven. As noted above, it wasn't even close to your advertised mpg.

Duke W. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
No reviews have been submitted for this location.

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