Customer Reviews for Thriftee Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Thriftee Self Storage

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ROBERT W. | Overall Experience |
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the staff here is amazing.

Jessica B.
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Customer did not leave a comment.

Linda G.
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Customer did not leave a comment.

Richard L.
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Customer did not leave a comment.

Yoon L.
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Customer did not leave a comment.

Stuart S.
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Customer did not leave a comment.

Dennis D.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

James E.
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The location manager at this site was very nice and attentive. Very easy transaction.

Jared H.
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Customer did not leave a comment.

David Britt B.
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Very narrow parking area off a very busy street, quite challenging to maneuver a big vehicle into or out of the business.

David B.
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Customer did not leave a comment.

Carlos A.
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Easy drop off!

ISABEL O.
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Excellent service

Jose G.
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Smooth transaction. Very helpful staff.

Benjamin N.
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Customer did not leave a comment.

Mariano L.
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Staff was so helpful, friendly and quick to assist in anything I needed. They were also ready to answer any questions I had about the process. I would definitely come back to them again. Thank you guys for helping to make my move a smooth process from start to finish.

ANA Y.
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Both employees I interacted with were very friendly, courteous and informative. Would definitely return! Had a great experience

Larry C.
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nothing needs improving

Yuka M.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

David E.
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Wasn't sure where to leave the truck

Jared C.
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Customer did not leave a comment.

Danielle D.
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Almost could not get the truck into a spot because of the way that someone else parked their truck. Signage or marks telling people where to stay clear of would be helpful

ISABEL O.
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Excellent customer service. Felipe, Sonia and the young man are always on top of business to satisfy our needs.

Daniel F.
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They over charged my credit card and did not want to discus this at all !!! If they do the same to everyone that's a good racket they have going on!!

Vanessa C.
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The person who checked me in was amazing. Everything was easy breezy. Thank you!

Grace H.
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N/A

Joan H.
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Superior and friendly customer service! Gold standard of how to do it w uhaul!!!

Joseph C.
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Overall, very easy experience. Everyone is super friendly and helpful, equipment was easy to deal with. Thank you so much for correcting the extra charges on my receipt as well.

Dagart A.
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It would be nice if there was a way to drop off the truck with the dolly during after hours, in which I did not have to put the dolly into the front cab. It was big and heavy and difficult to place on the seats. That's my only complaint otherwise everything was great!

Larry C.
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nothing everything was great

Houston H.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Quoc T.
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Both sites were great. No need for improvement.

Dana C.
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Nice owners too

Jeff M.
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N/A

Giovanny L.
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Bad service. Zero professional. They call me a week later after turn in the trk to tell me they are going to charge me more for millage. It doesn't make sense to me.

Uneal G.
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Parking outside is a little tough and tight

jeffrey W.
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Customer did not leave a comment.

john L.
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Great employees. Fast, friendly

Kaitlyn S.
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Price was not properly explained before rental. I will go to HomeDepot from now on.

Ronaldo G.
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The ramp was damaged already when I received it. The movers and myself noticed that it fell down on the street when it was pulled out all the way. It's supposed to lock in place.

Mark H.
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Customer did not leave a comment.

Robert S.
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Everything went smoothly and exceeded my expectations!

Matthias G.
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Great experience overall

julie W.
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Fantastic location. Staff offered great customer service! They sure helped in making my move go smoothly. Thank you, Sonja.

manuel R.
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Customer did not leave a comment.

pamela C.
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Awesome

RALPH B.
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Always professional and ready to help.

Benjamin L.
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Customer did not leave a comment.

Ira A.
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Customer did not leave a comment.

RALPH B.
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Top notch in every way.

Alexandra H.
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Rep was very nice and helpful

Krista M.
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Nothing to improve. Everyone was so nice and friendly. The van was spotless and new. I will recommend others to rent here!

Tracy R.
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Very friendly family owned and operated UHaul. Adrian, the son came along to help me move a few items in my neighborhood and he was a complete gentleman and very helpful.

JOSE G.
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Customer did not leave a comment.

Jesse D.
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Thanks for the smooth sailing

Sana A.
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Customer did not leave a comment.

Andreas P.
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It took me 2 hrs and 3 locations to get me a truck that I reserved 3 days before.My reservation was confirmed but was not a truck available in 2 locations.I was offered a $ 50.00 credit for this problem,by the management .No communication from the main office to the stores.

Brooks B.
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Customer did not leave a comment.

Hortense L.
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Customer did not leave a comment.

Patrick Scott B.
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The wood boards that are inside the van are not very sturdy. These are boards that appear to be screwed into the van but we were moving a table and were afraid to tie anything to them -- there were steel panels and hooks so it was fine, but the wood seemed to be precariously attached with any pressure from tying at all.

anastasiya M.
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poor customer service

William S.
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The individual at the front desk was super helpful and very friendly! He actually told me that, in the future, I shouldn't check in and pick up the vehicle through the website; instead, I should come into the office, say hi, and chat :)

carson G.
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i always like them. they're nice and helpful.

Marisol S.
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Customer did not leave a comment.

Joanna K.
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Customer did not leave a comment.

Evan T.
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Thriftee Self Storage is consistent and professional. Excellent service

ALFONSO S.
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BEST PLACE TO RENT UHAUL . GUARANTEED

QUEENA D.
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Customer did not leave a comment.

Jimmy C.
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Customer did not leave a comment.

Robert S.
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The employees were incredibly kind and helpful!

Cassandra M.
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Very professional, nice and accommodating. I will always go here to rent for my future moving.

Caleb C.
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This is my second time renting a truck from Thriftee and it's always wonderful and the team is so nice! Thank you!

Lilia L.
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Customer did not leave a comment.

Jorin B.
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Best customer service out there!

jacob S. | Reservation |
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I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

Jessica S.
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The only thing that kept me from giving it 5 stars, is the parking situation. but this is just from the lack of space in the territory. Besides that, the guy in charge was so helpful and nice. I would definitely go to this location, just because of the awesome vibes of the employees.

Michael B. | Reservation |
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We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Shobhit G.
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Customer did not leave a comment.

Kenneth F.
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Customer did not leave a comment.

TIFFANI C. | Reservation |
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The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

Manuel R.
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A no-hassle experience each time!

Joe D.
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Customer did not leave a comment.

Kimberly L.
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Great customer service!

John D.
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Customer did not leave a comment.

Ruby V.
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Parking is terrible here, today after returning my vehicle I couldn't even enter the lot because of all the vans blocking the parking lot. Had to parallel park around the bend of the block, which is not the easiest thing to do in a van. This is my third time renting a cargo van from here and this time around the customer service was terrible—from the get go they cancelled my reservation within the first 3 hours of confirming it because apparently my 4pm reservation had to be at 430pm and instead of just moving it they called the whole reservation requiring me to call again that following Monday. I'll definitely be taking my business to the Glendale U-haul from now on.

Manuel R.
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Customer did not leave a comment.

Louis T.
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The woman helping me was terrific. Very friendly, knowledgable and efficient.

Michelle L.
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Customer did not leave a comment.

Ronald P.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

DELIA E.
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It was perfect! thank you so much! I will recommend you highly to anyone who asks!

Truman K. | Reservation |
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Yes

Stephanie S. | Reservation |
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Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S.
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The customer service was so good, I think the only way you could improve it is to give these folks a raise. Make sure you retain them, though; these employees are priceless!

Emma C.
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Customer did not leave a comment.

Hanah C. | Reservation |
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Prices were pretty low, but too far from my location

Megan C. | Reservation |
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Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!

ERIC M.
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Everything was great. The rental went with out any hold ups, but the location is hard to get in and out of due to cross traffic. Pulling out onto the street was equally difficult due to blind stops. Other then that everything went great.

Karen L. | Reservation |
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Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Halley D.
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Customer did not leave a comment.

Mike M.
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Customer did not leave a comment.

Benjamin S.
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Awesome customer service; all things needed given, things I didn't were offered but not forced, and all done with a smile!

Stephanie S. | Reservation |
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As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Daniel N.
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The van is so nice! I'm so used to sub-par Uhauls but this van was borderline a luxury vehicle!

Salvador L.
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Customer did not leave a comment.

Chris D.
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Customer did not leave a comment.

Ingvald S.
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Customer did not leave a comment.

tanai c. | Reservation |
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I did not utilize the storage unit

Rebecca T. | Reservation |
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I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Stephanie L. | Reservation |
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I did not use unit but the process for reserving the unit was smooth.

Nikita G. | Overall Experience |
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Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

damon f. | Reservation |
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Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

Andre T. | Reservation |
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Sonya was unbelievably helpful!

Thomas T. | Reservation |
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The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

ELLIOTT D. | First Impressions |
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Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

No reviews have been submitted for this location.

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