This location is a little annoying, it was hard to open the lock I wish I could have done during operating hours
Nicole C
Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.
Randall HThe lady I dealt with was great. This was hands down the best U-Haul experience I’ve ever had.
Jerry HGreat and best customer service.
Glisset BThe place are narrow
anisur mLove this location
Rodney PThe guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.
tom bThey were very friendly and helpful
Gwynnae BContinue your friendliness. Very much appreciated 🤩
Joy HYou changed our pick up location from one that was 2 miles from my house to one 15 miles away with no compensation for time and miles spent.
Michael CGreat customer service!!! Everyone was very helpful and the process was so easy.
Brendan MFriendly and attentive staff! Best u-haul experience ever
Ilona BGreat experience. Friendly. Quick easy return.
James BMy 15’ truck broke down at 1:30am in freezing temperatures in New Mexico, and I had to sleep in the truck with it off until the uhaul dealer six miles away opened at 9am. I didn’t have warm clothes accessible and had to freeze for hours and hours. I had to spend hours unloading and loading a fully loaded 15’ truck because I couldn’t trust movers to properly handle my motorcycle. Uhaul was going to pay movers $500 and instead paid me and is claiming that is reimbursement instead of giving me AT LEAST half of my $4500 back. The new truck i picked up got me pulled over in Dallas because of the tag light being out. The entire ordeal set me back more than twelve hours causing my brother to miss his work shift and losing hundreds of dollars. The first truck i picked up i had just completely filled up with gas before it broke down and I spent $90, and the second truck only had half a tank and corporate told me that I can return with a quarter tank or less and claimed to put notes. When I got to Orlando to uhaul in hunters creek the extremely rude employee Louis or Lewis said I owed $102 for gas and claimed they didn’t see the notes from corporate. I will post everywhere about the horrible customer service and not being reimbursed properly.
JARED FThe wrong location is shown in the confirmation email
Hao-Hsiang YExcellent service and cargo van was in excellent shape. Blankets clean and dolly new and in perfect condition.
Erin DExcelente servicio
Pablo CGood atención to the costumer
ROGELIO PCustomer service was great
CARLOS RGreat customer service, definitely the place I’ll be doing business with from now on
Pedro CBest place to rent.
Adam JLocation was hard to spot and entrance was hard to get into due to traffic
Ernesto DVery personable staff, made the entire experience easy and productive
Andrew WThe best customer service.
Adam JGREAT SERVICE- loved my experience
Timothy Snothing they are great!
Sarah Salways a fast and easy transaction at this location
Jill CKeep up the great work!
Adam JCustomer service was great, drop off was easy. The location is just a bit small.
Christine MDaniel is very helpful.
Joanne SGood service, great people l. Thank you. .
Laurie pVery poor location with extremely busy traffic. Limited parking, drop offs, access. Would never allow my wife to use this location!
Douglas RThis was the best facility in LA, but when they couldn’t serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I’m fairly certain they will give even more effort for people paying for their service.
David W | ReservationWas very satisfied with service
Rosa EThanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno
Max F | Overall ExperienceThe employees were very helpful and kind!
Serge LThis location is on a very busy street . It is no fault of theirs but it is hard to pull out of the driveway and hard to pull in. The building is run down but the people were very nice and professional. It is closer to my house than the location in Glendale I usually use so I might try them again.
Julie ZNo windscreen washer fluid and dirty glass made it hard to see thru as the sun was setting. Staff great tho and will use this loc again.
NEIL BI use this place all the time. Today the van was dirty in the back and I was told the tire pressure alarm was malfunctioning and was blinking. I filled the van to the exact amount of fuel it had when I picked it up and they charged me extra for fuel.
William SYour friendliness keeps us coming back . Thank you.
Joy HThe last time I tried to start the truck the battery was clearly very weak and it barely started. But otherwise the truck functioned well.
lawrence gContinue your friendly/welcoming attitude . 🤩
Joy HThe 17' truck rental went great. The customer service was excellent and the entire process was smooth and very quick. Thank you very much for your service, I will definitely be renting from this location again. - Rafael C.
Rafael CHonestly, this was the best uhaul experience I’ve ever had. Quick and friendly check in and out. Would definitely recommend
Nora ZVery welcoming . Thank you so much 😊
Joy HExcellent service! Thank you very much
Barbara HGreat customer service! Thank you
Romani JThe team is always available to help! A great experience every time. I will definitely use them again.
robert r | Overall ExperienceGood people
Luis C | Overall ExperienceExplain the insurance coverage better & we put gas in the truck but still got charged a gas fee.
Garrett KWebsite said 24/7 access but they close at noon. Drop off area was gated off and the parking lot was full of other trucks. Self dropoff was a pain since gps couldn't identify my location for 15+ minutes -- wasn't sure what to do if I had no service there.
Kevin HGreat staff and service. Highly recommend.
Abigail BAlways a pleasure renting with Thriftee for more than 20 years. I never want to go anywhere else! Thanks guys!
Gabriel AThe man who attended us provided excellent customer service and was very helpful!
eDWIN sFelipe was kind and helpful
Christopher RLove the place and the people are very nice and friendly. Fast and easy service every time. Muchas gracias!
Christen STiny driveway is almost impossible to find in traffic to drop off a truck.
Walter LSatisfied
Joy HEasy check in and check with pleasant employees.
Daniel CStorage and Uhaul could be cleaner.
Gloria L | Overall ExperienceWhen I picked up the uhaul I thought the guy was going to literally hit us with a rental truck with his w reckless driving. He then proceeded to say he wasn’t aiming at us and acted like nothing was wrong.
Aline DHello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.
arnette l | ReservationWe moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Highly recommended.
ASHLEY C | Overall ExperienceClean place and friendly staff very helpful.
Edith G | Overall ExperienceGreat service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.
Evangelos C | Overall ExperienceOn Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50% of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I’d like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.
Stephanie V | Overall ExperienceStaff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!
Katherine B | Overall ExperienceI was well please,thank,s. I will come back. THANK,S Sam McFarlin.
SAMUEL M | Overall ExperienceStaff were awesome!! but I wouldn't want my stuff in these units :/
Frannie R | Overall ExperienceThese guys are the best
ELLIE F | Overall ExperienceI been with this storage company for 6 months plus or so and I’ve never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.
Chandana E | Overall ExperienceVery expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone
Amihan A | Overall ExperienceThis is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.
SHALISHA S | Overall Experiencethe staff here is amazing.
ROBERT W | Overall ExperienceI did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.
jacob S | ReservationWe did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.
Michael B | ReservationThe area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.
TIFFANI C | ReservationYes
Truman K | ReservationFelipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.
Stephanie S | ReservationPrices were pretty low, but too far from my location
Hanah C | ReservationEveryone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. Thank you!
Megan C | ReservationEveryone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!
Karen L | ReservationAs my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.
Stephanie S | ReservationI did not utilize the storage unit
tanai c | ReservationI cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.
Rebecca T | ReservationI did not use unit but the process for reserving the unit was smooth.
Stephanie L | ReservationSince I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.
Nikita G | Overall ExperienceCouldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.
damon f | ReservationSonya was unbelievably helpful!
Andre T | ReservationThe facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space
Thomas T | ReservationDid not use. Was not a convenient location for us
Privacy R | First ImpressionsI didn`t order storage. The errant reservation was cancelled.
Privacy R | First ImpressionsI didn`t order storage. The errant reservation was cancelled.
Privacy R | First Impressionsoverall not bad
Privacy R | First ImpressionsI had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.
Privacy R | First ImpressionsFelipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.
Privacy R | First ImpressionsCustomer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.
Privacy R | First ImpressionsRenting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. Thanks!
Privacy R | First ImpressionsFelipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.
Privacy R | First ImpressionsSonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.
Privacy R | First ImpressionsStaff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases
ELLIOTT D | First ImpressionsOverall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.
Privacy R | First ImpressionsI actually cancelled my reservation. I didnt need a storage room anymore.
Privacy R | First ImpressionsThis place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare
Privacy R | First ImpressionsGood service. Very hospitable and understanding.
Privacy R | First ImpressionsThe staff here are very friendly and helpful. Definitely makes me feel at ease!
Privacy R | First ImpressionsThe owners are very helpful.
Privacy R | First Impressions