It was an ash check out experience and the vehicle was well maintained.
Samuel S
Customer Reviews for Carroll Moter Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy tried charging me for furniture pads when I was renting a tow dolly. He never came out to inspect or hook the trailer and he never inspected it when I returned. I took video to cover me. Then he wanted me to wait while he waited on gas station customers.
Jeffrey HI was charged an extra $40 for mileage when I was told YOU DID NOT CHARGE BY MILEAGE. Also, Charging a $30 gas service fee on top of the gas you are charging for is disgraceful. That $30 better go to the actual individual who pumped the gas but I know it won’t because corporations will do anything to make an extra dollar. Really, truly, disgusting.
lydia sI didn’t receive any drop off notifications or email until I call Uhaul 24 hours after to confirm that I returned the equipment to that location
Hector RGreat service!
Anthony WThe truck was great
alan sNice guy but only one working at a very busy convenience store.
William CThe gentlemen working Thursday night shift (pick up 6pm) at Carrol motors was awesome. I was unable to scan my ID through the app so we had to cancel and make a new reservation. The gentleman working was able to do a reservation while on site and get me the truck needed. Thank you so much!!
RANDY NCould not log on to app or U-Haul website. The team at the store handled it nicely.
CHARLES DSite is a gas station and not easy to move around to unhook trailer , need more room for equipment bad Conner really busy intersection
james mI reached out to confirm if we get a prorated discount ahead of time since I didn't think we would need the truck for the full 2 days, never heard back. And now, I was charged the full amount even though we returned the truck a day early. The person at the location needed us to move the truck 3 times when we returned it because of the limited parking for these vehicles. We told him he'd have to move it the last time, but he said he couldn't drive. Kind of ridiculous that you have a UHaul rent location set up when the people working there are incapable of handling the vehicles. Overall not very happy with this location.
Renee BVery professional and attentive
LEONARDO LDolly and Floor mats were not present within truck at time of pickup.
Michael DVery limited parking for a UHaul location. Clerk was pleasant and helpful.
Kara MCourteous service and great equipment.
William O