Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
OMG! WONDERFUL! I honestly couldn't believe such a positive attitude from these gals, especially in a Saturday! They made my whole day great from the start! Excellent service and understanding attitudes! Highly recommend!
Ashly Maine
Rating:
4.0
Customer did not leave a comment.
Stacy Nihipali
Rating:
5.0
Please know I rented a 9 van for early pick-up on a late winter Saturday morning. It was cold and, I was truly amazed at the exceptional service by the manager and staff person. They made sure the van was preheated to remove the ice from the windshield and heat the cab. They coordinated activities and got me on the road in an absolute minimum of time. The van condition was exceptional. Clean and in perfect working order. When I returned that afternoon, they completed check-in a matter of minutes. This location is a Top 10, for sure. I've rented from a lot of U-Haul locations and this was my best experience in decades. Credit to Timpanogos Storage, their staff and U-Haul for great customer service.
Gregory Stevenson
Rating:
5.0
Customer did not leave a comment.
Don McPearson
Rating:
4.0
The ratchet is rusty and hard to work. Add lubricant to help it work better
leopoldo isais
Rating:
5.0
Customer did not leave a comment.
Kevin Roper
Rating:
5.0
Customer did not leave a comment.
Steven Young
Rating:
5.0
Left front tire would not hold air.
Ray DuFour
Rating:
5.0
You were great!
Thank you!
cam schiedel
Rating:
5.0
Great.
scott arellano
Rating:
5.0
Incredible customer service, clean, great inventory, wonderful
Brooke Price
Rating:
5.0
The staff was very pleasant and helpful.
Jody Parker
Rating:
5.0
Timpanogas Storage always provides excellent service and they did so again.
Gary Harter
Rating:
5.0
THIS WAS A COMPLETELY POSITIVE EXPERIENCE, AND I HIGHLY RECOMMEND THIS STORAGE PLACE TO ANYONE WHO IS LOOKING FOR ONE IN THE HEBER AREA.
Mary Ellen Edmunds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Van Wagoner
Rating:
4.0
Customer did not leave a comment.
Michka Morris
Rating:
5.0
Customer did not leave a comment.
Thomas Boyles
Rating:
5.0
Customer did not leave a comment.
Jennifer McAndrews
Rating:
5.0
Customer did not leave a comment.
Robert Vorsanger
Rating:
5.0
Customer did not leave a comment.
Andres Burciaga
Rating:
5.0
Both the women that helped me were amazing!!!
Monica Genore
Rating:
5.0
Customer did not leave a comment.
Kevin Dahl
Rating:
5.0
Customer did not leave a comment.
Bryce Fearday
Rating:
5.0
Customer did not leave a comment.
Dylan Ramsey
Rating:
5.0
Channel was AMAZING and so kind. I would rent from here again in a heartbeat. Easy check-in, check-out plus very personalized and kind service from Channelle
My family has been through a very tough time.....it was soooo wonderful to have a kind face and voice in this moving experience. Thanks Channel!
Sincerely,
Dr. Leanne Hawken
Leanne Hawken
Rating:
5.0
Chanel was super sweet and made the pickup experience a really positive one. The truck was warmed just before I arrived and they called to verify the night before and followed up the morning of. I dread having to pack up and drive a Uhaul, but the customer service at this location was next level and made the start to my move a joyous one.
MITCHELL WALSKI
Rating:
5.0
The manager knows her stuff and is a pleasure to work with. Great experience ! Will rent again in the future.
Greg Watts
Rating:
5.0
Customer did not leave a comment.
Floyd Lowell
Rating:
5.0
The staff at this location goes above and beyond to make the experience top notch. I tried to rent a truck directly through U-Haul and it was a nightmare. I called the location and made it a great experience. I recommend this location for anyone Storage and Moving needs.
Russell Walker
Rating:
5.0
Customer did not leave a comment.
Jason Beveridgr
Rating:
5.0
Customer did not leave a comment.
jeffrey kim
Rating:
5.0
The staff was very helpful and considerate. Could not have had a better experience!
David Wickersham
Rating:
5.0
We have stored our items here for years, and have zero complaints. The Staff have always been extremely helpful and caring. We will use Time Storage in the future if the need ever arises again. A big THANK YOU to Shanel in the front office, she is the best.
Wright Movers
|
Overall Experience
Rating:
5.0
Chanelle was great! She was super helpful and suggested I go with a bigger U-Haul truck and I am so glad I did! Thanks for being amazing!
Margaret STORM
Rating:
5.0
Customer did not leave a comment.
Kitty Harding
Rating:
5.0
The truck was ready when we arrived. It was clean, all of the checks (mileage, gas, etc) had been performed and because it was a very cold morning, the truck had even been started so as to warm-up the cab.
Richard Ward
Rating:
5.0
What an amazing experience! Most people choose U-Haul for their prices, not service or quality. If you’re lucky enough to rent from the amazing folks at Timp Storage, you’ll find people who care about your experience more than almost anywhere else. They run a first class operation, and it was a pleasure to interact with them during a potentially stressful day. Thank you!!!
Sean Stamper
Rating:
5.0
Customer did not leave a comment.
Miles Tollison
Rating:
5.0
Customer did not leave a comment.
Brian Mchugh
Rating:
5.0
Customer did not leave a comment.
Tim Gaebe
Rating:
5.0
Customer did not leave a comment.
jared perry
Rating:
5.0
Chanelle is always the best! If she doesn't have what you need on her lot, she'll make sure to find the best options for you. Thanks again!
AARON MITCHELL
Rating:
5.0
Customer did not leave a comment.
Lynda Perry
Rating:
5.0
Customer did not leave a comment.
STEVEN ELLIFF
Rating:
5.0
fantastic customer service
Matthias Greb
Rating:
5.0
Chanelle is always so helpful and kind. Customer service is definitely on point. Thanks!!
AARON MITCHELL
Rating:
5.0
Customer did not leave a comment.
TRIP SECRIST
Rating:
5.0
Very friendly and a pleasure to do business with
Howard Harrison
Rating:
4.0
No parking, and when I pulled up to the facility, a woman barked at me to move the truck.
Jordan Peterson
Rating:
5.0
All good
Donald Powers
Rating:
5.0
Happy with entire rental process. Trailer was ready when I arrived, owner helped with hook-up and verified that all safety lights worked, easy return.
Richard Colli
Rating:
5.0
This was a very effortless experience. Customer service was outstanding. We will definitely refer Timpanogos Storage for U-haul rentals.
Gary Hogan
Rating:
5.0
This location is the most helpful, customer friendly U-Haul office I have ever experienced. Phone gets answered, messages returned, information concise, and every person is as friendly as they come. I pulled into the lot on return and was met in the yard by an associate, before I had even stopped, who walked me through everything. I had my receipt in my email and was on my way in under 5 minutes. Fantastic Place!!
George Bennett
Rating:
5.0
Customer did not leave a comment.
Kathleen Gardiner
Rating:
5.0
Really appreciate the personal care you and your team put into this experience. We will be back.
Chris Haslock
Rating:
5.0
Staff is competent, professional, courteous, and efficient. Exceeds expectations at every visit.
Karalyn Vanleggelo
Rating:
5.0
Great staff from start to finish.
Patrick Noiseux
Rating:
5.0
Excellent staff and service. Thank you!
Robin Knight
Rating:
5.0
Both service “agents” were polite, friendly and efficient
Anne Hensarling
Rating:
5.0
Customer did not leave a comment.
STEPHEN SMOOT
Rating:
2.0
The Uhaul Did not have headlights that were working! Very unsafe for driving at night
Sawyer Marks
Rating:
5.0
Customer did not leave a comment.
AARON MITCHELL
Rating:
5.0
Always friendly and helpful.
Richard Neff
Rating:
5.0
Customer did not leave a comment.
JAMES RAIL
Rating:
5.0
It was easy to rent, the equipment worked great, the return was pretty easy. Overall very affordable. No complaints.
Ralph Carpenter
Rating:
5.0
Another easy and efficient rental. Thank you.
Jack Nelson
Rating:
5.0
The lovely Australian lady at the Timpanogos Storage location was friendly, helpful and gave me directions to a restaurant. She is a wonderful person.....richard
Richard Alt
Rating:
5.0
Very efficient and cordial. Very clean location. We’ll managed.
KENDALL CRITTENDEN
Rating:
5.0
Customer did not leave a comment.
Floyd Lowell
Rating:
5.0
The lady that is always working there is awesome. Give her a raise
Dalton Mcdonald
Rating:
5.0
As usual a great experience renting a truck.
Jack Nelson
Rating:
5.0
Customer did not leave a comment.
STEVEN ELLIFF
Rating:
4.0
The uhaul app did not access my camera for the requested pictures. I did take them and they are on my phone. You have my phone number if you want them
John Diefenderfer
Rating:
5.0
No improvement needed. Rental trailer I pre-ordered online was ready upon arrival at Timpanogos Storage. Quick check-in, then quick hook-up of trailer to my vehicle and I was on my way. Returned trailer same day after use, same quick service to return trailer. Overall - fast, friendly service. Definitely will use Timpanogos Storage in future if need U-Haul rental.
Richard Colli
Rating:
5.0
Customer did not leave a comment.
Carol SONNENBERG
|
Overall Experience
Rating:
4.0
The individual that helped me was very informative, courteous, and went above and beyond.
Jon Bowthorpe
Rating:
5.0
Friendly staff great service
Edward Jamison
Rating:
5.0
I’ve rented here a few times and the employees are wonderful. On this in town move, I originally had a closer location to pick up my rental and then it was changed. I had to pay for 30 miles total in difference because of the change.
Eddie Webb
Rating:
5.0
Channel keeps this place clean, neat, and friendly! I have storage units in UT, KY, and MN - none are as nice as Channel’s Timpanagos Storage!
Aaron Cleveland
|
Overall Experience
Rating:
3.0
After moving out in August and signing papers saying so I was charged for another month while the units I had rented sat empty (I assume) but they may have been rented to someone else. Either way the units are nice but be careful of what you are told.
Tad Bullen
|
Overall Experience
Rating:
5.0
All was great…pleasant people and clean trucks. Could ask for nothing more!
Gene Sweeney
Rating:
5.0
Customer did not leave a comment.
Jack Nelson
Rating:
5.0
Customer did not leave a comment.
Michael Juvenal
Rating:
5.0
Customer did not leave a comment.
Timothy Brotherton
Rating:
1.0
Hubby dropped the truck off at 3:53pm the day BEFORE it was due explaining that SLC drop off location was on the contract, not Timpanogos Storage. One of 2 ladies said to go ahead and drop keys in box. NO ONE CHECKED THE TRUCK IN UNTIL MON am. Meanwhile I spent at least 2 hours and 6 phone calls later on Sunday trying to get this sorted out. THEN on Monday this location took the liberty of charging me 1) extra day & coverage $55.. 2) wrong drop off location $83... and 3) cleaning fee $100!!! All that was in the truck was the moving blankets & plastic wrap they came in and rope still attached to the side brackets. What?? Are you kidding?? $100 for removing rope? The truck was spotless besides the rope. If this location had checked the truck in the day it was dropped off I wouldn't have spent my valuable time dealing with this. I called this am and spoke with Jerry... she took down my complaints and said she'd submit them. Again, more time spent on my end because your staff did not check the car in. So disappointed.
Kim LaPiana
Rating:
5.0
Customer did not leave a comment.
Danial Smith
Rating:
5.0
Customer did not leave a comment.
Pepito Magluyan
Rating:
2.0
Reserved a 26 footer, got a call the morning I was picking up the truck and was told they didn’t have it available, got a discount on rental price and mileage price but was still upset about the situation I was in desperate need of truck so just took the deal that was offered but it cost me more miles by not having the correct size truck. Feel I should have not had to pay for rental price being that it was your system that messed it up. No fault to the storage facility (Timpanogos Storage in heber Utah 5 stars)that provided truck . Uhaul system is at fault! If I wasn’t in such need for truck that day I would have went with a different company!! Cost me time and money, ended up paying more because of the extra miles even with discount. Thing you can do to improve for next customer ?? Yeah make sure the correct truck is available if it was reserved. that would be awesome
Blair Phillips
Rating:
5.0
Customer did not leave a comment.
Justin Soine
Rating:
5.0
Customer did not leave a comment.
Shannon Burke
Rating:
5.0
Customer did not leave a comment.
Vanessa Britton
Rating:
5.0
Customer did not leave a comment.
Shaun Swedenburg
Rating:
5.0
Make sure google and Apple Maps show this place on a search for U-Haul in heber city. They are the best.
Jeff Weikert
Rating:
5.0
Awesome customer service!
Jana hargadon
Rating:
5.0
Customer did not leave a comment.
Jack Nelson
Rating:
5.0
I've been in the moving industry for a long time. This is by far one of the cleanest, most efficient uhaul locations I've encountered. The trucks are immaculate. Friendliest of staff, very clean, neat, and organized location. One of the best parts is the complimentary coffee machine and refrigerator full of water bottles, its the little things that make a difference especially when you're trying to get started early in the morning.
CHARLES BONSAVAGE
Rating:
5.0
This location is clean, stuff is knowledgeable and friendly. Highly recommend
Carla Collard
Rating:
5.0
Customer did not leave a comment.
DAN BABER
Rating:
5.0
Customer did not leave a comment.
Stephen Conte
Rating:
5.0
Check-out and in was quick and easy! Very friendly staff.
John Stevenson
Rating:
5.0
Cheerful, efficient customer service!
JOHN STEVENSON
Rating:
5.0
Customer did not leave a comment.
Karalyn Vanleggelo
|
Overall Experience
Rating:
5.0
The lady at the front desk was really helpful and kind.
Timote Houma
Rating:
5.0
Customer did not leave a comment.
William Kushner
|
Overall Experience
Rating:
5.0
These guys are a 10/10, I used my storage on a weekly basis and I cannot recommend them enough.
Stephani Whiting
|
Overall Experience
Rating:
5.0
This is the best storage facility I’ve ever used. The staff are so very helpful and super friendly. The units are very clean and secure. I will definitely use them again!!
Bonnie Wright
|
Overall Experience
Rating:
5.0
This is exactly what I need. Assistance by phone to secure the unit after hours is emmensely appreciated. Unit appears new and clean. Access hours are generous. Thanks to Sherry in N. Carolina and Rich in Texas over the phone ...for your patient an courteous assistance to get access after hours. They were both ...awesome. Thank you
Cheers
Carl Brockbank
|
Reservation
Rating:
5.0
Chanelle does an amazing job managing this property!
julie monahan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audreay Powers
|
Overall Experience
Rating:
5.0
Was very pleased with the service I received at this facility. The staff were always friendly and helpful.
Kelsey Long
|
Overall Experience
Rating:
5.0
Thus storage facility is wonderful! The access, even with many many feet of snow, was always maintained. Additionally, the storage stayed super dry and clean with roofs buried all winter. The staff is professional, friendly, snd extremely helpful. I would recommend Timpanogas storage in Heber for any type of personal or business storage needs barnone.
laura uhle
|
Overall Experience
Rating:
5.0
Chanelle is VERY friendly and helpful! Dealing with a local company from long distance was challenging, yet she helped me out! VERY professional and freindly!
Michael Hancock
|
Overall Experience
Rating:
5.0
Chanelle and her staff are amazing. They work so hard to keep the facility and trucks well maintained and always go above and beyond for the customers. Chanelle is an angel sent from above. She was so helpful to me with all my requests. I couldn’t have done this move without her!
Anne Wolfe
|
Overall Experience
Rating:
5.0
1st Class Facility.
Really liked Chanelle. Always available, positive attitude, and professional!
Greg Chiti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patience BOYNTON
|
Overall Experience
Rating:
5.0
I stored with them for about two to two and a half years. The staff has got to be the most kind and helpful people I’ve ever had business with! I’m not going to lie there’s been times where I wasn’t able to get my payment in on time. Despite that I hadn’t paid yet, they worked with me on that. They were flexible with me as much as they could. I never thought I’d miss people I don’t know personally, but some of the staff here I will miss dearly. Thank you guys SO much!
Ashlie Ferre // SERRANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bob Call
|
Overall Experience
Rating:
5.0
The staff was always helpful and we never had issues in the 3 years we were there.
Anissa Wardell
|
Overall Experience
Rating:
5.0
Chanelle De Bois and her staff were professional and eager to assist in any way they could. She is exceptionally friendly and thorough in everything she does.
Always super kind and helpful. Great facilities. Would recommend 100%!
JOHN MCLELLAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis Nokes
|
Overall Experience
Rating:
5.0
The team at this facility are extremly helpful!
Brian Beach
|
Overall Experience
Rating:
5.0
Great place, great employees, they were above and beyond helpful
Troy Shipley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron Gillett
|
Overall Experience
Rating:
5.0
Awesome job there. Chanelle De Bois helped me when I first moved in. I originally had a small unit, but after seeing it and feeling it was too small, she showed me the 10X10 unit that was perfect. When I moved out, she was super helpful in getting the truck I needed. Awesome person for the job there.
Robert Drake
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Fairclough
|
Overall Experience
Rating:
5.0
Tamara and her staff were awesome to work with!! We were building and selling our home during Covid and it was a very stressful Challenge for my husband and I.
We started out renting 1 storage locker and ended up with 4 packed full. Tamara and her staff did everything possible to help find extra storage lockers for us. They were always very helpful and friendly! Thank you for helping us manage a very stressful and challenging time in our lives! I would highly recommend Timpagoes storage !!!
Karen Ordel
|
Overall Experience
Rating:
5.0
A fantastic storage facility. I would definitely recommend this facility.
Randi Steiger
|
Overall Experience
Rating:
5.0
Timpanogos storage is a great facility, it's maintained well, clean, and the staff is friendly and great to work with!
Erik Merkel
|
Overall Experience
Rating:
5.0
My experience was great. The people are very friendly and the facility works well.
David Pershing
|
Overall Experience
Rating:
5.0
The facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Thank you.
Leslie White
|
Overall Experience
Rating:
5.0
A great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.
Julia V Harris
|
Overall Experience
Rating:
5.0
Tamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!
Don Mantyla
|
Overall Experience
Rating:
5.0
Tamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Thank you.
Todd Sprouse
|
Overall Experience
Rating:
5.0
Best storage unit I've ever had.
Janelle Shellburg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE PHILLIPS
|
Overall Experience
Rating:
5.0
This facility met all my storage needs. I was very pleased with my experience.
Rose Lindsay
|
Overall Experience
Rating:
5.0
Very nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.
Carol Stachwick
|
Overall Experience
Rating:
5.0
100% recommend. So clean, such a nice facility and above and beyond help from the staff
Colette Albretsen
|
Overall Experience
Rating:
5.0
Well located for our needs, Units were immaculate.
Robert Fleck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Waldo Gower
|
Overall Experience
Rating:
5.0
I highly recommend this facility. The units are clean and secure. I can’t say enough about the staff. They are friendly and provide excellent service.
I will definitely use this facility the next time I need a storage unit.
Maureen Tito
|
Overall Experience
Rating:
5.0
I just love the girl that works in the office. Very nice, very professional!
Kathy Lefler
|
Overall Experience
Rating:
5.0
They could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.
Lori Stevenson
|
Overall Experience
Rating:
5.0
The Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.
Teri Bell
|
Overall Experience
Rating:
5.0
Tamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does!
We’ll be back. And because of her service, I’ll spread the word to park city!
Thanks.
Ann
ANN MCINTIRE
|
Overall Experience
Rating:
5.0
Tamara does a great job
rick kiser
|
Overall Experience
Rating:
5.0
The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.
Terry Harward
|
Overall Experience
Rating:
5.0
Our experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.
Steve Sheppard
|
Reservation
Rating:
5.0
Facilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!
Kathrine Nasteva
|
Reservation
Rating:
5.0
I wasn’t available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P
Brent Sanford
|
Reservation
Rating:
5.0
Very kind and accommodating staff. Facilities are beautiful!
Cassandra Brown
|
Reservation
Rating:
5.0
Great service and facility, will recommend.
William Hall
|
Reservation
Rating:
5.0
Very clean. Brand new! I like the location and the staff was very helpful.
Megan Doxey
|
Reservation
Rating:
5.0
Love this place. Management is super friendly, prices are great, and facility is brand new and top notch!
james amsite
|
Reservation
Rating:
5.0
Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.
Steve Kemp
|
Reservation
Rating:
5.0
Excellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.
Mark Haroldsen
|
Overall Experience
Rating:
1.0
Was robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.
Jody Kavalauskas
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly. The unit was clean and secure.
Penny Linford
|
Reservation
Rating:
4.0
Still under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.
Jody Kavalauskas
|
Reservation
Rating:
3.0
The storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity