Customer Reviews for Tinley Auto Repair
(U-Haul Neighborhood Dealer)

1,322 reviews

17600 Duvan Dr   Tinley Park, IL 60477

(708) 249-6705

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(708) 249-6705

17600 Duvan Dr
Tinley Park, IL 60477

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Please check Maintenance of vehicles especially Batteries and Alternators. My U-Haul truck battery failed on our move with a loaded vehicle! Called for support, but no response after 45 minutes of waiting. Had no alternative but to purchase a $200 battery and installed it myself to complete move! Contacted U-Hall for reimbursement multiple times after submitting pics of new battery and payment invoice, yet again no response. I will write a negative Google Review of this location and U-Hall if I receive no reimbursement for the battery. In fact, I requested the fee for rental be refunded for services rendered. Again, after multiple calls no response. The location, at the Tinley Auto Repair I returned it to, provided no help for me whatsoever when I informed them of my adventure. I feel I was ripped off of $200 and services! And Yes please post this for public viewing! I hope U-Haul will do the right thing and reimburse me! Eugene J Guidera contract # 90578726

Eugene G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Nothing. Trailer and Service were terrific. All very friendly, efficient, and overall extremely professional operation.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

RANDY D. 
Rating:
5.0

Customer did not leave a comment.

ANN D. 
Rating:
4.0

Customer did not leave a comment.

TOM Z. 
Rating:
5.0

Alex dies a great job

Joe N. 
Rating:
5.0

Customer did not leave a comment.

DIANA F. 
Rating:
4.0

Make it more clear that it is self service on weekends.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne T. 
Rating:
5.0

thank you everything was great

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

PATRICK S. 
Rating:
3.0

The online pickup app is horrible. Phone customer service took over an hour to reach.

Kevin M. 
Rating:
3.0

The rep was courteous and ensured a smooth transaction.

EZOHN S. 
Rating:
3.0

Customer did not leave a comment.

Berdina B. 
Rating:
1.0

Wear a mask.

TIMOTHY M. 
Rating:
5.0

The gentleman that checked us in was absolutely amazing. He was super friendly and provided amazing customer service to us!!! And he was there with another customer and was so patient and kind with him through the process when the customer was having a hard time.

David T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Claudia B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

From where I Shit I wouldn't change a thing

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Al good

RICHARD H. 
Rating:
5.0

All good

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE N. 
Rating:
5.0

Customer did not leave a comment.

joel S. 
Rating:
5.0

Customer did not leave a comment.

GINA J. 
Rating:
5.0

Fast service was in and out very quickly! Staff was top notch!

THOMAS F. 
Rating:
4.0

Adam was very helpful.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

UWE S. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ABED H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

This team is the best!

Joe N. 
Rating:
5.0

Tinley Auto did an excellent job and I am grateful for them! I had truck reserved at another location and had a ride set up and trip planned and U-Haul calls and says truck is in Indiana and I need drive 60 miles to get it? I'm not sure how you run a business like this? Last time we rented we had to go 20 miles away also? I'm never renting anything from you people again! That is a terrible thing to set a reservation and then you control where truck is? Like getting a hotel show up n they say you need drive to another location even tho you reserve here? So I ended up with a smaller truck cause I had no way to get 15' one I reserved? The stress it put on me was not necessary and I was not able to get all my stuff in the small truck and have to make another trip! Shame on you people! I'm telling everyone I know how you operate and not recommend! Thanks for nothing

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
4.0

a lollipop for the customer...lol...just kidding..it was great...thank you..

mike S. 
Rating:
5.0

Family friendly and courteous!

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Ileana T. 
Rating:
3.0

Customer did not leave a comment.

ABED H. 
Rating:
5.0

Nothing..keep doing what doing, service was great and prices were excellent!

ROBERT B. 
Rating:
3.0

We felt that the woman working at the desk was very abrupt and rude. It was pouring rain, yet we had to park across the street, walk through a muddy gravel lot to get the UHaul, which was honestly filthy. Everything for check in was done through a text message app which stated that the UHaul was in perfect condition, yet it was not. This had me walking around the UHaul taking pictures with my phone in the rain of the exhausting damage so we were not held responsible for any of this when we returned the UHaul. When we did return the UHaul we were told to park it where we found it, in the muddy gravel lot, and no one looked this over until after we already left the premise. I was told I would get an email with the “total” once this was looked over. Should we ever need another UHaul rental, we will definitely NOT be going through this location.

COLLEEN T. 
Rating:
5.0

Customer did not leave a comment.

MINA J. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Fast, professional, and courteous service. Truck was clean, well maintained and drove well without any issues. This is the place to come and rent a U-Haul truck! 50 yrs of moving to apts., houses, kids apts & houses this was the first Excellent franchise to exemplify the expected U-haul quality. thanks.

JUAN S. 
Rating:
5.0

Have used this location twice and both times excellent service

DAWN B. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Make sure inside front windshield is clean

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
5.0

That particular vehicle should not be allowed on the road the front end shook something wrong couldn't go over 55, hands were numb after driving due to the vibration of the steering wheel

DEBRA W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Friendly people!

Joe N. 
Rating:
1.0

Droped the car at this location. And woman called about the moving doly that the first location didint put in. I told that the first location didint put it in. So the woman didint care, she told that shes going to charge extra money for that, and she dont care, she picing the car. So i tried to call the forst location, and no one is picking the phone back there, tryed to call several time. So call back the woman in the second location (had to wait for rhe answer 10min) she was rode, and disrespectal. The hole situation was so poor, i fell like i was in afganistan, the poeple should be working in any.location. Never dealing with this company again. Go back school or something, learn some stuff 0 customer care.

Aleksas A. 
Rating:
5.0

Not much the staff person at the Tinley Park location was very efficient and friendly and hope she gets a raise . Sincerely Rich Cawley

RICHARD C. 
Rating:
5.0

The entire process was easy and the people at Tinley Auto do a phenomenal job with their communication and explanation. I would highly recommend using this location!

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Very Friendly and helpful customer associate.

Likwathi W. 
Rating:
3.0

Customer did not leave a comment.

TRACEY W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

I had to switch locations because my van was not available - Tried to call Customer Service but didn't feel like waiting 40 minutes to speak to someone. UHaul needs to do a better job reservations not just take them and not care about the customer. The pickup and drop off at the Tinley Park location was smooth with issues.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
1.0

Customer did not leave a comment.

AREF E. 
Rating:
5.0

Very nice and clean place would go again and rent from them.👍👍

MICHAEL D. 
Rating:
5.0

Staff was very helpful

Michael B. 
Rating:
4.0

The telephone communication was poor. Lots of non returned phone calls. The store was fine. Truck was ready when promised.

Scott P. 
Rating:
5.0

Mobile check out I had hand delivery. And to know where to park when leaving cars for Uhual

Rabea J. 
Rating:
5.0

Liz and Kathy are great

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

The entire experience was positive and I would recommend the location to anyone.

Roseanne B. 
Rating:
5.0

For me it was very confusing how to fill everything out my grandson had to figure it out for me and I thought I had filled all that information out over the phone

Deborah P. 
Rating:
5.0

Everything was perfect from start to finish!

MONICA B. 
Rating:
3.0

Your UHaul receipts merely show "zeroed-out" balances. Please make receipt such that full and total amount of rental expenses are verifiable.

Jadon M. 
Rating:
4.0

They didn't have the van I ordered because the previous customer didn't return it. So, I had to take a truck instead, which was far more difficult to work with, but I had no other option. Also, the windshield wiper fluid was completely empty.

JEFFREY N. 
Rating:
4.0

The truck had 187000 mile on in. It would be ok for a short local trips. This truck is near the end of its service life.

CHRISTIAN G. 
Rating:
2.0

The person who came to fix the blown out tire said the tire was in bad shape. He said one tire on the trailer was new and one of the others was also in bad shape.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
4.0

Customer did not leave a comment.

SEDRENYA C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Very easy to reserve. Service was great!

Gonzalo G. 
Rating:
5.0

Customer did not leave a comment.

LELAND S. 
Rating:
5.0

very nice people

Joe N. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

Kristopher D. 
Rating:
5.0

Great customer service. Polite. Fast. Friendly. Truck was amazingly clean. Ran great. I would definitely recommend them again. I feel it is a family run business.

SAMUEL D. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

They are very professional and yet friendly the truck was great and you get a full tank of gas. Would highly recommend

Debbie P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
No reviews have been submitted for this location.

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