Original reservation was for a different location, I paid and checked in the night before to guarantee my reservation. Upon arrival the trailer was not available, was referred to a the above location instead which was very much out of the way and added over an hour of driving to an already long day of travel. There was no staff upon arrival and I had to wait 2 HOURS beyond my original reservation time. I was then CHARGED TWICE, for the original reservation and the other that was made to locate me a trailer that should have already been at the first location. This additional charge has yet to be refunded. TERRIBLE EXPERIENCEjon H.
Customer Reviews for Tires2go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took us 2 hours to get hooked up. Site was not opened at designated pick up time and when I was assigned trailer pictures did not match trailer. Spoke with uhaul and they told me I would get a 10% discount which I did not receive. Another customer called and received a $50 discount. I do not understand why one person would get a bigger discount then another with the same circumstances. I feel this is very poor customer serviceMichael D.
Customer did not leave a comment.CAMERON E.
Customer did not leave a comment.Tyler B.
Good serviceKELLY R.
The trailer was due back on Saturday, 4-3-21, at 3:00 pm. I kept it Saturday to complete my unloading. I drove by the drop off location on Easter Sunday, 4-4-21. Of course it was gated and locked for Easter Sunday. When I returned the Trailer to the drop off location on Monday, 4-5-21, your system charged me for TWO days late. The attendant said he had "no control" over your system. My only recourse was to call your offices. I've tried to get thru to your Customer Service Lines 4 times since Monday and have never had a chance to talk to anyone. Everyone was busy, and I got really tired of listening to the music. My experience was not a Good One with your company.John M.
Customer did not leave a comment.Natalie L.
Customer did not leave a comment.WILLIAM O.