Customer Reviews for Tireville
(U-Haul Neighborhood Dealer)

112 reviews

835 E Washington St   Charles Town, WV 25414

(304) 930-5031

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 930-5031

835 E Washington St
Charles Town, WV 25414

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JON D. 
Rating:
5.0

Excellent customer service!

James B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

COLIN WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
5.0

The back of the truck had a lot small gravel (maybe cat litter) everywhere - had to sweep it out before I could use it.

Karen M. 
Rating:
5.0

Great job

ALICEMARSHALL H. 
Rating:
3.0

Had to drop off when uhaul systems were down on Sunday 04/18

Joshua W. 
Rating:
5.0

Super nice and helpul. Tryung to speak with someone on the phone witb 800 uhaul number? Forget it.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST A. 
Rating:
4.0

Customer did not leave a comment.

CAROL ANN G. 
Rating:
5.0

Great place and service was quick and easy - in and out in no time!

David G. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

tammie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES MAXWELL II T. 
Rating:
4.0

the people here were great. the owner got stuck having to clean the truck because no one at the first stop on my journey would not do there job and clean the truck.

Robert M. 
Rating:
2.0

I always have a great experience with I haul but this location is so unprofessional .

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Manny helper. Moving

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Arnold S. 
Rating:
5.0

Thank you.

James T. 
Rating:
5.0

Customer did not leave a comment.

Will T. 
Rating:
4.0

He is the one that told me about the gallons on the document.

DONNALE K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KEITH G. 
Rating:
5.0

Very good customer service.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

ZULEIKA D. 
Rating:
5.0

The manager and staff were excellent. I was waiting on an engine replacement and we having to extend. They were always courteous and efficient. The manager is certainly in the right job. He was seamless.

ADAM ERIC S. 
Rating:
1.0

what is supposed to be a contactless experience proved to be ridiculously difficult. The application would not accept check in which required a call in (on hold for 30 minutes) then when we were able to check in the truck would not start. We could not get any help for more than an hour when we were told by roadside assistance "oh, ive never experienced this before". 40 minutes later it was determined that the key needed to be reprogrammed to the truck and we were walked through it. This delayed our move by 2 hours. Unacceptable.

Mikal M. 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD H. 
Rating:
4.0

Return reservation deposit or apply to cost of rental at time of return.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

The property was well kept and the staff was very nice and the drop off process was quick and easy. Very satisfied with the drop off portion of this rental.. I would recommend this location to friends and family.

Michael K. 
Rating:
5.0

Ensure that all lights are functional on all equipment.

BRODERICK JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Andrea Laurel D. 
Rating:
5.0

This location was well-marked and well-lit (I returned my truck after hours, so that was very important).

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Very helpful staff. They really take care of you.

Melissa D. 
Rating:
5.0

Agent was superior--a wonderful representative for UI-haul. His performance is why I'm swithcing from Penske to U-haul for my in town moving needs.

Steven W. 
Rating:
4.0

Noah and the staff were nice and helpful.

VANITA L D. 
Rating:
4.0

Good job

VICTOR N. 
Rating:
5.0

Great service thanks to Duane, the owner!

HERMAN L. 
Rating:
4.0

Customer did not leave a comment.

PAULA JO M. 
Rating:
5.0

I was charged the $25 cleaning fee, but returned the uhaul swept and the moving blankets folded and the dollies secured.

Tracy W. 
Rating:
5.0

Dwayne did and excellent job job of getting me in and out

Ronald H. 
Rating:
2.0

Also was charged for gas I returned it a hair before the half mark and was charged $14 not happy I've been a customer for years. Still waiting to hear back about this as well

Candace H. 
Rating:
5.0

Are neighbors at Tireville are good representatives for U-Haul. The equipment was in excellent condition and the rental experience was friendly, efficient and met our immediate needs for a local area move of our home over the weekend. We give Tireville an Excellent rating.

JAMES FRANCIS W. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

It took me forever to drop off the truck after hours. You need to let people who don't have an iphone know how many pictures need to be taken. I had to keep taking pictures then going in and start over on the site with my phone. Then the picture would be too old. Let people know ahead of time what will have to be done. This was the worst part of the whole rental.

Guinne G. 
Rating:
5.0

Thank you. Everything went smoothly and timely.

James T. 
Rating:
5.0

Customer did not leave a comment.

lisandra L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTROCCO A. 
Rating:
3.0

It was disappointing that we had to be redirected to a different UHaul pickup because the 15' box truck was not on the lot when we arrived as scheduled.

SCOTTRUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

Jared D. 
Rating:
5.0

Fantastic experience! These people are friendly, courteous, fast, and I highly recommend them. Their rating was one of the reasons I chose to go there and I was not disappointed.

Kathy H. 
Rating:
3.0

Customer did not leave a comment.

JAMIE F. 
Rating:
4.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

They guys at this location are exceptional professionals.

SEAN DEREK M. 
Rating:
3.0

U-Haul was unable to fill my confirmed order for Sterling, Virginia, so I was required to travel to Charles Town, WV to pick up the vehicle. U-Haul reduced the price of my rental by the cost of my transportation out to West Virginia.

RICHARDCHARLES W. 
Rating:
5.0

Customer did not leave a comment.

STACEY LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PATRICK W. 
Rating:
4.0

I had to drive an hour away from home to pick up the truck. I had to pay for my personal car's gas for the round trip, the truck's gas one way, and the cost of mileage on the rental truck. Not happy!

ANDREWBOURNE C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

Easy access and the process for picking it up using your phone is OUTSTANDING!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

While the location was great with a great and friendly staff, it was not the location in jar selected, nor the time I had selected. So I had way more money added to my bill for the unnecessary amount of mileage tacked on to my move, and lost several hours out of the day due to this change in pickup venue as well. And then to add further insult, I am charged for the had I used as well? Ridiculous.

Ryan K. 
Rating:
5.0

Excellent customer service and my rental went perfectly. Highly recommend.

Tom F. 
Rating:
5.0

Great service. Efficient, friendly. Made a point to explain the cleaning processes in place for the equipment. Would highly recommend this location.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Janis W. 
Rating:
5.0

Very courteous, helpful, clean, well maintained. Will definitely consider U-Haul from the location in the future.

Donald N. 
Rating:
5.0

No improvement needed, keep being you, appreciate you all!

Jonathan S. 
Rating:
5.0

Please list this location on your site. Had I not known about them and their location in town I would have been sent to another location 15 miles away. Tireville had the exact trailer I was looking for. These guys are always helpful. Thank you

BOB S. 
Rating:
2.0

The app was a nightmare to use. It kept giving me errors, and I had to try it 3 times before I gave up and went inside where the guy helped.

CHERYL C. 
Rating:
5.0

Was charged extra day and mileage but after call to them I was reimbursed for all so I'm a happy camper

Debra S. 
Rating:
5.0

Give them same respect i got

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Dougla S. 
Rating:
5.0

Customer did not leave a comment.

Tulio P. 
Rating:
3.0

Customer did not leave a comment.

Guinne G. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Nothing. The customer service was excellent, we are talking all that and a bag of chips.... cool ranch To be exact lol. Great experience.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Prashanth V. 
Rating:
5.0

Fast, easy check out and friendly staff

Duane P. 
Rating:
5.0

They guys here are very knowledgeable and helpful. I would definitely recommend them to anyone looking to rent a truck!

Steven H. 
Rating:
5.0

The sales rep was beyond helpful and completely accommodating. Would highly recommend them.

Sethdaniel Timot W. 
Rating:
5.0

Customer did not leave a comment.

Duane Paul M. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
No reviews have been submitted for this location.

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