Customer Reviews for TJB Building Leasing LLC
(U-Haul Neighborhood Dealer)

383 reviews

213 E South Ave   Ponca City, OK 74601
(Corner of 3rd st and south ave)

(580) 765-0968

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(580) 765-0968

213 E South Ave
Ponca City, OK 74601
(Corner of 3rd st and south ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer rep was busy when we arrived but kindly acknowledged us and let us know he'd be right with us. The facility was cute and comfortable and we were invited to set on stools while he processed our contract. He was pleasant, helpful and quite personable! Great experience!!

Patrica B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very friendly staff

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

The equipment was clean, but the air conditioning didn't work, unless you were driving down hill. I drove from Ponca City, OK to Las Vegas, NV. It was very miserable. The trip was more exhausting then it should have been.

Nita D. 
Rating:
5.0

Nothing

Sudarshanam N. 
Rating:
5.0

Jason really went way and above in helping me on a Sunday morning. I really appreciated it.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Barr S. 
Rating:
3.0

Have them display the same name you send in your email. Had to go by street address instead.

Merle P. 
Rating:
5.0

Very nice staff easy drop off no waiting at all. I always use this location to drop of my uhaul rentals.

Thomas T. 
Rating:
2.0

Get the UHaul app to work correctly- we were almost Two hours behind due to the malfunctioning app. One note the rep at the location was kind enough to get out of bed early in the morning and help. Truck could definitely be a whole lot cleaner.

william C. 
Rating:
3.0

The original scheduled drop off location was no longer operational so I had to call and find this one.

Milo A. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

It went great

Chrystal R. 
Rating:
5.0

All was well!!! Thank you!!!

Janell B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNEE L. 
Rating:
4.0

Customer did not leave a comment.

Jacine O. 
Rating:
5.0

The cab of the truck smelled like cigarette smoke and did not look as though anything had been wiped down, which surprised me during this pandemic. The trucks steering wheel shook like crazy between 45 and 60mph, very concerning when embarking on a 2,000 mile move.

Tanya C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Cobey W. 
Rating:
5.0

The here was so friendly and nice he even went further far to make an easy release so i can go on my way home. Thanks for your wonderful service

Jim G. 
Rating:
5.0

Great experience!

Dylan J. 
Rating:
5.0

Great, friendly service.

Shaun S. 
Rating:
1.0

Someone took my truck and I had to go and get a different truck at a different location.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

JAVIER S. 
Rating:
4.0

You are fortunate to have Mr. Bartlett as your dealer. VERY well stocked location. Check-in was efficient. And the "Guard Cat", Squatter was a honk. Handsome and friendly.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The manager or owner was very helpful, prompt, and understanding of my needs and the time limitations.

Gerhardt P. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

No improvements to this location! Tony was awesome and so helpful!

Trey F. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Nothing for improvement just a Thank you. I had brought my sisters and family up to help me and put everyone up in a hotel in Blackwell so we would be close so didn't the ones traveling have to get up so early. They proved to me why I did that as I was supposed to pick up truck at 9am and at 930 I called to say I promise I am still on the way and he said no problem I am here till noon. Those words brought me comfort as I didn't know if you gave an alloted time and re-rented or not.

James B. 
Rating:
4.0

Customer did not leave a comment.

Brett K. 
Rating:
4.0

Customer did not leave a comment.

Josh N. 
Rating:
5.0

Clerk was awesome, highly recommended. Great service.

Roman T. 
Rating:
5.0

Customer did not leave a comment.

Joann A. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very easy to return !

Steve S. 
Rating:
4.0

We used the online drop off because the facility was closed. Mostly impressed by the ease of that system. One hitch was that the online drop off system did not tell us what to do with the appliance dolly. So we called and the call center said it was safe to leave in the truck, even though it was not locked in back.

MERLE P. 
Rating:
5.0

The reason I said no above is the left turn light did no work and he did not fix it before I left the yard So I believe that they should always check the lights on trailers and fix them before they leave the area But besides that everything was good Great service and very respectful

john T. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Tanner Y. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Tanara C. 
Rating:
5.0

best in town

tjb cat P. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Although they were out for lunch. Location was close to home and nicely kept. I called about UHaul drop off. Owner/employee was kind and close by.

Katelynn L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

This is the only place Ponca city that I would get a trailor from! All the rest are rude and makes us feel like it is a unconvinced if we rent from them!

Robert D. 
Rating:
5.0

As far as moving goes, it was great with UHaul equipment. Thank you.

Garner J. 
Rating:
4.0

Customer did not leave a comment.

TIM S. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

Arlyn S. 
Rating:
5.0

BEST IN PONCA CITY

tony B. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Tony was very helpful. Tony was the only thing about this experience that was enjoyable . I rented a 10” truck and got stuck with a 26” that wouldn't fit within a block of my location. Total waste of time and money as I had still had to carry everting up hill and into the house.

Clinton H. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

I just showed up minutes before closing time and Tony got me fixed up and down the road to get loaded.

Marsha M. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Tony's was very easy to work with and very helpful.

Bobby M. 
Rating:
5.0

The owner was very clear in describing the process and made the rental experience quick and painless!

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Dalene F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Keep your good service.

Eugene R. 
Rating:
5.0

Be sure to read the texts from U-Haul as they want you to click a link to verify you're at the right drop off location, take pictures of the truck etc. I had already dropped off the truck and was home before I read them. A quick call to the U-Haul site owner took care of the issue. Others may not have that luxury.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Dalene F. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Everything was good and location put us close to the highway we left town on.Good Experience.

remona L. 
Rating:
5.0

This place is the only place in Ponca city that we will rent from! The only ones that knows what they are doing!

Ann D. 
Rating:
5.0

best dealer in town always

tjb B. 
Rating:
4.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Excellent Customer Service!!!! The whole process was easy for me even as a first time renter. Thank you!!!

Catrina R. 
Rating:
4.0

after hours drop off

Richard H. 
Rating:
3.0

Tire was worn on the inside. Did online was a pain had to use customer service, site kept going to the start.. 4 hours of just trying to get truck and tow dolly.

Marie L. 
Rating:
5.0

This is the only place we get our uhaul from! The 2 on 14 th street are very rude and has poor Customer service! We have always have good service with TJB

Robert D. 
Rating:
4.0

Very professional, speedy, & efficient

Larry M. 
Rating:
5.0

Nothing

Walter M. 
Rating:
5.0

Always a great experience with this dealer Tony is the best

ponca city N. 
Rating:
5.0

Excellent management there. Friendly, courteous and helpful!

WAYNE E. 
Rating:
5.0

The guy was very friendly and professional, didnt have any issues at all when we dropped it off

Walker B. 
Rating:
5.0

best of all dealer in ponca city

ponca city N. 
Rating:
5.0

#1 DEALER VERY BEST GOOD!!!!!

ponca city N. 
Rating:
5.0

BEST DEALER IN TOWN !!!!

Anthony B. 
Rating:
5.0

Tell them where wipers are for rain...lol

CHRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
4.0

Air Conditioner did not work and it was a 100F day Location did not have blankets for rent

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

Kadie B. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

The staff was very helpful and punctual.

Darrell B. 
Rating:
1.0

Dangerous equipment! Sent us out on a long trip with a passenger side tire that was seriously/obviously Obtained out of a junk pile. Not only was it completely bald, it had several bulges. It was unmatched with a radial tire, and caused significant pulling issues. Had to pay for new tire!!!!!

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

doug J. 
Rating:
4.0

Nothing

Leonard B. 
Rating:
5.0

The gentleman that checked my equipment out was great thank you sir.

Dallas H. 
No reviews have been submitted for this location.

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