Customer Reviews for TJB Building Leasing LLC
(U-Haul Neighborhood Dealer)

410 reviews

213 E South Ave   Ponca City, OK 74601
(Corner of 3rd st and south ave)

(580) 765-0968

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(580) 765-0968

213 E South Ave
Ponca City, OK 74601
(Corner of 3rd st and south ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Equipment was clean and ready as stated. No issues and friendly.

Bert B. 
Rating:
5.0

Customer did not leave a comment.

Janna D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everything was good

ALBERT V. 
Rating:
3.0

N/a

Noah M. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

WENDY H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
2.0

Customer did not leave a comment.

ARLENE G. 
Rating:
4.0

The website is NOT user friendly. I would have given 1 star to this experience if it weren't for the fact that this is about the individual business. I was told I was going to get a partial refund, and I still have not gotten it. Instead I have been double charged. HIGHLY UPSET WITH UHAUL.

Trena J. 
Rating:
4.0

Customer did not leave a comment.

Dewey C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

VERY accommodating, friendly and helpful.

Gorlyn H. 
Rating:
5.0

very nice very helpful best location in ponca city

tony B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Professional, courteous and helpful.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

doug M. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Dewey C. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Could not have been better.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
4.0

Customer rep was busy when we arrived but kindly acknowledged us and let us know he'd be right with us. The facility was cute and comfortable and we were invited to set on stools while he processed our contract. He was pleasant, helpful and quite personable! Great experience!!

Patrica B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very friendly staff

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

The equipment was clean, but the air conditioning didn't work, unless you were driving down hill. I drove from Ponca City, OK to Las Vegas, NV. It was very miserable. The trip was more exhausting then it should have been.

Nita D. 
Rating:
5.0

Nothing

Sudarshanam N. 
Rating:
5.0

Jason really went way and above in helping me on a Sunday morning. I really appreciated it.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Barr S. 
Rating:
3.0

Have them display the same name you send in your email. Had to go by street address instead.

Merle P. 
Rating:
5.0

Very nice staff easy drop off no waiting at all. I always use this location to drop of my uhaul rentals.

Thomas T. 
Rating:
2.0

Get the UHaul app to work correctly- we were almost Two hours behind due to the malfunctioning app. One note the rep at the location was kind enough to get out of bed early in the morning and help. Truck could definitely be a whole lot cleaner.

william C. 
Rating:
3.0

The original scheduled drop off location was no longer operational so I had to call and find this one.

Milo A. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

It went great

Chrystal R. 
Rating:
5.0

All was well!!! Thank you!!!

Janell B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNEE L. 
Rating:
4.0

Customer did not leave a comment.

Jacine O. 
Rating:
5.0

The cab of the truck smelled like cigarette smoke and did not look as though anything had been wiped down, which surprised me during this pandemic. The trucks steering wheel shook like crazy between 45 and 60mph, very concerning when embarking on a 2,000 mile move.

Tanya C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Cobey W. 
Rating:
5.0

The here was so friendly and nice he even went further far to make an easy release so i can go on my way home. Thanks for your wonderful service

Jim G. 
Rating:
5.0

Great experience!

Dylan J. 
Rating:
5.0

Great, friendly service.

Shaun S. 
Rating:
1.0

Someone took my truck and I had to go and get a different truck at a different location.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

JAVIER S. 
Rating:
4.0

You are fortunate to have Mr. Bartlett as your dealer. VERY well stocked location. Check-in was efficient. And the "Guard Cat", Squatter was a honk. Handsome and friendly.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The manager or owner was very helpful, prompt, and understanding of my needs and the time limitations.

Gerhardt P. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

No improvements to this location! Tony was awesome and so helpful!

Trey F. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Nothing for improvement just a Thank you. I had brought my sisters and family up to help me and put everyone up in a hotel in Blackwell so we would be close so didn't the ones traveling have to get up so early. They proved to me why I did that as I was supposed to pick up truck at 9am and at 930 I called to say I promise I am still on the way and he said no problem I am here till noon. Those words brought me comfort as I didn't know if you gave an alloted time and re-rented or not.

James B. 
Rating:
4.0

Customer did not leave a comment.

Brett K. 
Rating:
4.0

Customer did not leave a comment.

Josh N. 
Rating:
5.0

Clerk was awesome, highly recommended. Great service.

Roman T. 
Rating:
5.0

Customer did not leave a comment.

Joann A. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very easy to return !

Steve S. 
Rating:
4.0

We used the online drop off because the facility was closed. Mostly impressed by the ease of that system. One hitch was that the online drop off system did not tell us what to do with the appliance dolly. So we called and the call center said it was safe to leave in the truck, even though it was not locked in back.

MERLE P. 
Rating:
5.0

The reason I said no above is the left turn light did no work and he did not fix it before I left the yard So I believe that they should always check the lights on trailers and fix them before they leave the area But besides that everything was good Great service and very respectful

john T. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Tanner Y. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Tanara C. 
Rating:
5.0

best in town

tjb cat P. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Although they were out for lunch. Location was close to home and nicely kept. I called about UHaul drop off. Owner/employee was kind and close by.

Katelynn L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

This is the only place Ponca city that I would get a trailor from! All the rest are rude and makes us feel like it is a unconvinced if we rent from them!

Robert D. 
Rating:
5.0

As far as moving goes, it was great with UHaul equipment. Thank you.

Garner J. 
Rating:
4.0

Customer did not leave a comment.

TIM S. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

Arlyn S. 
Rating:
5.0

BEST IN PONCA CITY

tony B. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Tony was very helpful. Tony was the only thing about this experience that was enjoyable . I rented a 10” truck and got stuck with a 26” that wouldn't fit within a block of my location. Total waste of time and money as I had still had to carry everting up hill and into the house.

Clinton H. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

I just showed up minutes before closing time and Tony got me fixed up and down the road to get loaded.

Marsha M. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Tony's was very easy to work with and very helpful.

Bobby M. 
Rating:
5.0

The owner was very clear in describing the process and made the rental experience quick and painless!

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Dalene F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Keep your good service.

Eugene R. 
Rating:
5.0

Be sure to read the texts from U-Haul as they want you to click a link to verify you're at the right drop off location, take pictures of the truck etc. I had already dropped off the truck and was home before I read them. A quick call to the U-Haul site owner took care of the issue. Others may not have that luxury.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Dalene F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top