Very nice honset man! He was so helpful and nice!! I would go back again!!!
Lisa F.
Customer Reviews for TLF Performance Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was okay, little more streamline.
Jessica W.I had an excellent experience w Uhaul in ElDorado Illinois
julie M.Dropped off on a Sunday afternoon.
Donald B.Friendly and this location went above and beyond.
Richard F.The man was very nice, helped with all our questions & concerns!
Tiffany H.He was very polite and acconamating and showed us how every thing worked we will definitely use him again if we ever need him
Danielle G.When I need to move again, I would not hesitate to use again.
Leo R.Very thorough in explaining equipment
Kenan M.completely get a diffrent owner this owner damaged my truck made threats and discrimination remarks towards me cussed me out and overcharged me
Ryne S.Tom was very courteous and helpful.
Sharron O.Should have a certain amount of allowed miles and could be a little cheaper
Destiny R.Couldn't have easier and helpful. Great experience.
THOMAS B.Very friendly and helpful.
LEONARD R.Needs Jack's put on the trailers so they be easier to get on and off trucks
DAWN G.Great people! 100%
JACQUELINE G.Great service!
MARIANNE G.Uhaul is currently charging way too much. I will not be renting again until they come down!
WAYNE ARTHUR C.Nothing. Great service. Quick and easy to get my u haul. The gentleman who take care of me at this location was very nice and knowledgeable. If I have ever have to rent a uhaul again, I'll definitely use this location!
THERESA T.Nothing. Everything was great. Service was fast and friendly.
RICHARD C.Well, for starters, I had a huge complaint, tried to send it via the link in the previous email, and that failed miserably. That email is below, which chronicles my complaint in vivid detail. Good afternoon, I had called about this issue when I picked up my moving van on Friday. I did not receive the dolly or pads to use for my move from the location. This put us in a very bad position. The operator I spoke with tried to help us by getting another dolly, but it was no use. He stated I would be credited back, but the receipt I was shown does not show this. I would like to be refunded the amount paid for these items, as well as time used by having to find a different way to move furniture other than via dolly. A couple pieces of furniture we moved did receive some scratches from the move, which we are not happy about either. Overall, this experience was not the greatest. Add in the fact that we were not informed that we had only a 1-hour window for an online pick-up, which caused us to miss our window for dinner reservations we had that evening. To say we were not pleased is an understatement. We had experienced a rough day and we hoped that this would go smoothly. Of course, it led to almost 1 hr. of waiting on the phone for help, getting assistance, then noticing we did not have the needed equipment. As you can see from the above information, I am not impressed. After using U-Haul in person last week, I thought this would also be as easy, but I was mistaken. Please let me know how the issue above will be resolved. Thank you in advance for your help.
Dwayne H.They was great
Sonya T.Amazing best usual experience I've ever had. Super friendly and helpful
Kevin E.The rate i was charged was not same as goven over phone. Poor b8siness practice. Wouldnt change to quoted rate either.
Ben M.Everything was just fine .
DWANNA S.These guys are super organized and friendly! Go there to rent uhaul equipment!!!!!
John J.The staff were all super friendly and helpful. They made sure I had everything I needed and suggested little extras that I had thought of that came in really handy!
Keya P.The insurance coverage your own vs uhaul.
Shannon Y.Great experience, customer service was very friendly and knowledgeable. I would highly recommend them!!
Christina J.Nothing
Toni B.Truck cab smelled like cigarette smoke. Two beer can tabs on console and something had been spilled on floor. Truck did not handle well, lots of play in the steering.
Ronald F.No coment
TIMOTHY M.24 hr drop off was used.
Douglas M.UHaul is secondary business and seemed to be more of a bother than a Core service.
George H.they should explain to people better about the fees
Sandra B.Check and replace bad tires!!!!
Richard B.Very good service thankyou
Andrew C.It was a perfect transaction and the most courteous owner. Thank you.
solon C.Upon return, if I wasn't able to contact customer service that I was dropping off because the website would not upload my pictures due to lack of service available and wish there was a way to confirm over the phone the same way as online as instructed.
Kurt W.Super friendly and helpful. Placed reservation by phone and was ready for pickup as requested. Truck was in excellent condition. Will use them again!
Don D.Had the truck ready to go when asked.
Richord D.Friendly service at a reasonable price.
George M.Very easy to work with! Just completed the reservation and check in on the wesite, and picked up the trailer. They hooked it up for us and sent us down the road!
Hal B.Had us drop off the truck at a different location from the trailer!! Took forever to get us checked out on their computer. Would not use them again!!!!!
David B.