Customer did not leave a comment.Alan S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.SHERYL P.
The service desk was very friendly, accommodating and helpfulMICHAEL M.
The trailer was FILTHY on the outside!John S.
Customer did not leave a comment.Joseph W.
TMC did a great job helping me with all my needsGREGORY B.
excellent service, truck was very clean, filled with gas. quick pick up and drop off. couldn't have asked for a better experience!DAVID S.
Office was extremely clean and organized. Friendly staff would highly recommend to others and will be doing business again.MATTHEW G.
This experience was great. Staff was friendly, and very helpful. Equipment was well maintained and in great working order. Will definitely recommend them to others for future rentals.Daniel M.
Excellent and friendly customer service!REBECCA W.
This location is always going out of their way to see that I am taken care of.LEONARD W.
The facilities themselves were fine, however the mobile drop off system (I was dropping it off before the office opened) was a little glitchy, especially in an area without good internet service. It took me about 20 minutes to complete the drop off of the truck with the poor internet service.Jeremy L.
Best customer service Professional, helpful, organized, and friendlyAMALIA R.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Isabel B.
I had the hardest time renting a truck thru u-haul until TMC automotive stepped in. They went above and beyond the call of duty to help me. If I ever need a u-haul again, I'll deal with then from the start.Tom M.
Customer did not leave a comment.bruce O.
Customer did not leave a comment.JEROME D.
TMC was outstanding. service. ImpeccableSkowronski J.
Great branch but needs longer hours for dropoffs. Just changed to shorter hours for Winter. Corporate offices and computers were unaware and this caused problems for us. Corporate callin numbers, computer prigram, and chat peopke are a JOKE! Disconnect you when you try to complain or explain problem with their checkin computer program online. Long wait times over ten minutes on hold then system hangs up on you so you got to call back over and over. Frustrating to say the least. Branches are great. Corporate SUCKS!!!! From a regular rental user family of over 30 years.KATHLEEN L.
Customer did not leave a comment.Ruthann M.
I was supposed to pick up in tomah and then the day before pick up i got a message that I had to pick up the truck over 20 miles away and i had to pay for the miles when I would have maybe put 5 miles on the truck. I was not impressedtayt T.
Customer did not leave a comment.Anthony G.
They were very accommodating when it came to helping me put the trailer in the right spot and quickly got me disconnected from the trailer so I could be on my way.John D.
Customer did not leave a comment.OHBE J.
Customer did not leave a comment.stephanie E.
Customer did not leave a comment.john T.
Convenient and efficient. Equipment in good condition. Worked well for us. Thank youFrank R.
Great selection of trucks and trailers. Friendly and helpful staff.Mark L.
Customer did not leave a comment.KURT K.
We were told at the time of getting the uhual if we paid for extra miles they would be reimbursed but when we returned the uhual they said no we are out that money. With us being homeless that money was needed for foodJim R.
No improvements needed. Very nice and friendly.FRANK W.
Customer did not leave a comment.andrew S.
The woman at TMC Automotive was very kind and friendly. I appreciate good customer service that she provided. Truck was ready to go when I arrived.Jeff S.
awesome thanksAlexis L.
Customer did not leave a comment.RANDI C.
Customer did not leave a comment.LORINDA P.
The person working the counter was very nice and efficient. However, one person was not enough. with iit being the 1st Saturday of the month, there were a good number of people who needed to check in and be helped. This led to a long wait in line, at least 1/2 hour, which put us behind schedule when we were on a tight timeline already.Chris W.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.JOSEPH S.
Received text to input trailer condition after hooking it up. Not able to open /complete due to cell reception in local area. Tried to complete when got back to my residence a short time later but it timed out. Couldn't complete.Craig B.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.EDWARD H.
Service was prompt and representative was friendly and helpful. They have an impressive assortment of trucks and trailers. Great location, accessible hours of operation. I wouldn't hesitate to rent from this location again.Mark L.
Nothing! Everyone from Jon, the owner, on down are fantastic. I don't care if I move back to Milwaukee, I'm using TMC in New Lisbon for my hauling! Thank you to Ashley and Maureen as well. I think that's right.....Robert B.
Improve the web site experience!!!!!! It seems to me the site should know the hours the various locations are open for pickup. It does no good to have a reservation for 8 AM when the place does not open until 9. Good grief.Linda P.
Nada! Easy quick rentalAndrew W.
Customer did not leave a comment.JOHNNY S.
TMC did an AWESOME job!Russ M.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Daniel M.
Staff were very helpful resolving an issue regarding mileage. I will check with TMC anytime I need a U-Haul in the future.Kenneth L.
Customer service was great they were very friendly.KENNETH L.
Customer did not leave a comment.ROBERT G.
Very helpful and courteous with hook-up towing and return of trailer. Much appreciated! Will use this service again. No problems.MARIAN F.
Customer did not leave a comment.WILLIAM G.
everything was excellent . I am disabled . I did not have to do anything. they hooked it up and unhooked it.MICHAEL G.
Customer did not leave a comment.BRUCE H.
friendly staff and efficient.DONALD T.
Customer did not leave a comment.George G.
Customer did not leave a comment.John S.
Friendly and helpful! What more can you ask?BILL L.
Customer did not leave a comment.Mike F.
Not about location, but about process - we spent 30 minutes in the pick-up process doing a lot of things that could have been done prior. Unless there's a reason you want last minute pic of drivers license and alternate contact these things could be done before hand in WiFi. Not major, but would have been helpfulSuzette S.
Customer did not leave a comment.Tom R.
Best service I ever had at a U Haul site. Excellent employees.John B.
You made the move run effortless. THANK YOU!candice I.
Customer did not leave a comment.David B.
Customer did not leave a comment.Lisa C.
My vehicle pickup site was changed three times. I ended up driving an extra 40 miles. Better dispatching would be nice.Richard H.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Paul C.
They were absolutely amazing! Moving is stressful, but to have help this fantastic is so amazing and we will definitely use Uhaul and visit this location again!Molly J.
Customer did not leave a comment.TOM P.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.Matthew M.
Have cruise control installed in all of the trucks.Donald T.
Customer did not leave a comment.Karl B.
Customer did not leave a comment.Matt M.
TMC made pick up of a Uhaul for me extremely helpful. I would highly recommend doing business with them.Sandy W.
The locations closed at 1:00p on Saturday. It took me over an hour to check in the truck at the drop off because the cell service was so weak and the drop off facility didn't have a guest wi-fi to use. It you are going to require me to check the vehicle in online, you should make sure ALL LOCATIONS are capable of providing a suitable environment.William K.
Staff is well above courteous and knowledgeable. I ONLY use TMC for my UHaul needs.Jeremiah H.
Customer did not leave a comment.Fred V.
Pick up truck or cargo van would have served my purpose better but was told they are located in Madison. Way too far of a drive for what I needed a vehicle for.Sandy W.
Customer did not leave a comment.Frank O.
Everything was great!Thomas W.
The people were very helpful and professional. I will use them again.Steve R.
Very friendly and helpful.Thomas W.
Very courteous and helpful staff.Allen L.
Very nice place!!James J.
First booked/confirmed a reservation at Tomah, WI location. The day before i was to rent, i was notified the closest location was now 25 miles away. Leaving me no choice, i had to accept and could not even return it to a closer location. When i asked how they were going to compensate me for the change? She replied "i'd be willing to take 2$ off your mileage fee." What an insult. On top of that, the fuel gauge didn't work, the check oil light was on leaving me nervous the entire trip. And even FURTHERMORE, they messed up my receipt and overcharged me for things i didn't even use. Worst rental experience of my life, and i travel a TON.Andrew N.
Not about this location - they were great. Online reservations, improve your location attributes and don't let customers select a location that doesn't do long distance moves. The only friction around the whole thing was having to wait until right before my trip to figure out where the truck was getting picked up. Your online systems can be improved through some simple software dev workJason C.
It was a convenient place for me to drop off the truck and the place was nice and the people were very kind!Mark S.
Customer did not leave a comment.George G.
But not for a U Haul rental!rich K.
Customer did not leave a comment.david F.
Customer did not leave a comment.david F.
This location ran a clean shop & knowledgeable personal. After looking for a 5 x 8 trailer at several locations within 10 - 15 miles I was notified of this location. I have worked with CJ's in Mauston in the past and rate their service 5* as well. Kris is vary helpful but did not have a 5 x 8 on their lot. They did let me know of the New Lisbon location.Jim L.
Very helpful for me for getting the dolly drop off at there location.ANNA F.