Very good location for the area. The staff is friendly.
Maria R
Customer Reviews for Toho Marine Outdoor Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Signage at location. I had to call to see to make sure of neighborhood location.
carl hVery friendly establishment
Rolf MFriendly staff
mark aThere was an issue with the miles. I drove 44 miles and the system kept saying 400 miles. Check engine on. Everything was fixed at the end but took an hour
Gerardo GMade the trip in three days. I should have been able to drop trailer off two additional days earlier. But the drop off location was closed.
Nexhmi LNeed wait for pickup the trailer, trailer need air in the right side tires, need wait to return its and waitin the return time was pass because nobody was here to return and after return Uhaul charge me a extra day because The return was We was here on time, but the receiver not was on time and after that Uhaul Charge us a day extra
Hector DCustomers should not pay for days the store is closed and unable to return rental.
Dennis HEverything was great. The gentleman who assisted me was incredibly friendly and helpful. Assisted me with hooking up trailer.
Lawrence SBest place to store a boat. Facility was safe and secure.
JESSIE W | Overall ExperienceConnie, very Professional every time I called she helped me with every question.
Hugo C | Overall ExperienceNot at the moment.
Luis FGood cust service.
Bryan BGreat customer service!
Clifton SLet me start with I hate people that constantly claim discrimination and i have been living in a town for over 25 years that is almost all Caucasian with history to strong ties to the KKK. That being said……I will recommend this location only if you’re a white person. I am Spanish, Married to a white woman and grew up always around bikers and white friends. NEVER have I felt out of place or discriminated against. This is the very first time in my life that I felt that way. The personnel reminded me of a good old boys club. The person that “helped” me at the parts /drop off location was very dismissive,rude, unfriendly and was not helpful. I am more than sure it has to do with my race. He even charged me without even telling me how much it was going to cost me for the extra miles. All he did was ignore me and handed me a paper (receipt). Not a “hello” nor a “have a good day”, not to mention I was really polite. You can tell he did not want to deal with me.
Pedro MVery nice and professional, great place
DENNIS MStraps didn’t work properly
Roger HIt was apparent that the employees did not know what they were doing. I went to drop off the tow dolly in and the guy that tried to detach it left the chain attached and I was in my car reversing my car and wondering why it wouldn’t move, I could’ve damaged my car. On top of this, they didn’t put in the system that I dropped off the dolly that morning. When I went to the drop off location I couldn’t even check in my car due to this mistake. It still said it was in my possession. Never again.
Luzsanty TNot open trailers available
Jose TMy experience was AWESOME! friendly, kind, efficient, no time wasted, was in and out quickly and started on my way! Thank you for making my day a lot less stressful!
Minetta GVery un welcome and not very friendky on the day we returned the equipment
Brian FI soon as I arrived I was greeted and helped by an employee. But for the next 40 min the employee was trying to pull my reservation and fill out information on his cell phone while walking around trying to get better reception. Really? Instead of using the computer that was right in front of you?!? Finally everything was set and he drove me out to the uhual and even hooked it up for me. An ok experience except the fact that I was trying to beat the rain coming and it didn’t work out because it took so long to check in.
Galeno Rthey charge me over 209 for a rental that was supposed to be 40 dollars a day for 2 days and when We asked why the guy at the counter said that he doesn’t work for u-haul that if I had any questions in concern to my pmt to call the customer service directly. so here i am calling them and on hold for over 30 minutes already. I always rent from Uhaul and never had a problem like this one.
ISMAEL SThis place has no where to drop off the vehicle or keys. Has no drop box and no access to leave vehicle after hours. Very inconvenient.
Victor FEasy to return and fast digital return receipt.
CASANDRA MSteve was fantastic. Great customer service
Joel SLove the new on line reservation and no paperwork.
Mark AThey should prorate your month if you leave early. They just sell it twice for the rest of the month in my case 3 weeks.
CHARLES W | Overall ExperienceVery friendly and professional.
melissa pThe whole experience I had from booking, picking up and returning the equipment was phenomenal.
loida sGreat job 😀
JAVIER RGreat Service both pick up and drop off. I will definitely use this location again!
MICHAEL bSalesperson hooked up trailer incorrectly and U-Haul came off my 2” ball after loading. I tightened the hitch after he installed it before leaving and it seemed tight because the inner part was jammed and not seated correctly on ball. Luckily it didn’t cause damage but well could have. I had to lift onto ball for him but didn’t see how it engaged. Hitch tightener wasn’t engaging the safety latch either
Reynol KThey didn’t have the size truck I reserved. The truck I got had no gas. And they didn’t have a furniture dolly I reserved either. I had to drive to another location on fumes to pick up the dolly. All in all I got my job done, but what a hassle.
bruce pGreat location and service
MARCOS PGreat location
MARCOS PThe staff was very friendly and helpful
ALGER JThere were no cargo vans locally and I had to travel some 7 miles to and from this location, adding to an extra 14 miles for my short errand of 35 miles. The cost of the mile charges therefore are not comfortable when your cargo vans are not available locally.
Narendra PThank you Toho Marine nothing to improve vehicle clean and ready for me . It was Great they started the truck for me prior to cool it down and help me to load all I needed to get me on my way ??????????
Paul AGreat place and easy to do business with. The woman who set up my storage account was awesome!
Anthony S | Overall Experience