Customer Reviews for Toms Phillips 66
(U-Haul Neighborhood Dealer)

Rating:

5.0

Maybe adding some straps to hold a motorcycle? Thank you for your service!

Rating:

4.0

Staff was wonderful! She was the only person manning the entire station so it took longer getting things underway with the rental as she had to take care of other customers coming/going from the store/station. She handled it very well! It just made for a longer time on our end. She was a doll❤️

Rating:

5.0

Tienen que mejorar en los lugares que se regresa el equipo ya que yo no pude regresar el equipo en donde me dijeron entonces túbe que regresarlo a dónde lo recogi

Rating:

2.0

Told I would get the 19.95 price sense I wanted the small truck, & they did not have 1. 29.95 is what they charged me

Rating:

5.0

All fine

Rating:

5.0

Does anyone need it? It's very good and precise and very economical I recommend them

Rating:

5.0

The only issue I had was the level of fuel. The tank showed as "full", and the attendant said it was full. However, after only driving 12 miles and not leaving it running unnecessarily (ie., when loading or unloading), it took 6.988 gallons to fill. Doing the math, that would mean that this truck only gets 1.71 mpg. As a result, the tank wasn't actually "full". Instead, it was mostly full and I had to put in far more fuel than was necessary.

Rating:

2.0

Truck was filthy

Rating:

1.0

This place is a rip off. $200 for 2 1/2 days. It was suppose to be $29.95 a day. Charged us $45 for insurance we didn't want and charged us for a dolly we didn't get. The employees were rude and refused to help with the situation. I'll go elsewhere from now on. Maybe a different rental company. I thought uhaul was way better than this. Totally disappointed.

Rating:

3.0

They didn’t have the items we requested. It also took a bit to check in and out since they had to help other customers so much

Rating:

5.0

Very happy with my experience

Rating:

5.0

I DID NOT DROP UNIT OFF AT THIS LOCATION. UNIT WAS SROPPED OFF AT LARSEN INTERNATIONAL AT 2050 EAST 23RD AVE NORTH IN FREMONT NE.

Rating:

5.0

Truck box wasn’t swept out from previous user otherwise everything was great!

Rating:

5.0

Have rented from Tom’s before. Completely satisfied.

Rating:

5.0

Nothing. Excellent costumer service

Rating:

4.0

The chains for the vehicle were twisted and knotted up. Took awhile to get them untangled.

Rating:

5.0

Great, honest rentals & service

Rating:

2.0

There were wires hanging down and the rear light on the drivers side did not work. Not even the back up lights.

Rating:

5.0

Very nice gal, helped me rent a tow dolly. Answered all my questions. Very professional. I wish all of life was that quick, easy and convenient...

Rating:

1.0

Truck only had a quarter of tank of gas. Had to put gas in just to get back to Fremont. Inside of cab was very dirty with cracker crumbs and potato chip crumbs. "yuck"

Rating:

5.0

I can't think of anything. The person that checked the truck back in was very friendly and nice to work with.

Rating:

2.0

They did NOT go out with me to do a check if the truck or check the gas tank after I turned the truck on. It was NOT at what she put down, it was a hair over 1/2. NOT impressed with this Uhaul place at all

Rating:

1.0

They just make up charges for rentals and charge you rates that you didn’t sign or agree to. They have zero customer service and they don’t have any explanation as to the charges other than “the computer does it” I will be requesting an audit and filing a fraud complaint.

Rating:

4.0

Easy checkin/return

Rating:

5.0

Thanks..!

Rating:

5.0

Staff worked hard during a busy time. They were accommodating and clearly knew there product an process. Pick up and drop off went quickly.

Rating:

5.0

They should update and get a system that runs faster

Rating:

3.0

The lady behind the counter was the only one there working the register and she was busy with customers, I waited for at least an hour to get the u-haùl, and then she gave me the wrong one, i wanted the smaller u-haul for $19.95, so she had to redo the paperwork cos i had put alot of my stuff in it and then I got in it n the key wouldn't work. So i went back in to tell her the key wouldn't work n she had to redo the order. So I got charged two times on my debit card and the next day when I tried to call customer service I was on the phone for over an hour and I finally hung up and went to "chat" and then after another half hour i just left a message there to tell them to take off the $49 I should have only had to pay the $29 fee. I don't know yet if the $49 was credited mý account yet bos i waited to long for customer service!! I had to take the u-haul back later that evening cos someone had requested it for in the morning so when I stopped n filled it up I did cleán the inside, dash n doors , and also cleaned up the floor, and the windshield ! You need faster customer service cos it's hard enough just to move n then waiting on them to fix a mistake.

Rating:

5.0

the trailer had a flat so it was inconvenient stopping to air it up. when I tried getting help that did not work either

Rating:

4.0

There is usually only one person working at this location so check in and check out can take quite a bit of time as they have to stop and help walk in customers. The trailers have no jacks on them so lifting them on and off the ball alone is not easy.

Rating:

3.0

We were supposed to be credited because our reservation was not fulfilled and we were never credited. Plus we were overcharged on mileage. I am very disappointed.

Rating:

5.0

Extremely friendly, very helpful, the only downside is that it is a gas station too, and it was busy during pickup and during drop off.

Rating:

3.0

Over charged. Never checked the truck in after we returned the keys and told them it was there. They charged me for a week of having a truck we had already returned!

Rating:

4.0

Confusion about daily rate, quoted vs at pickup…mich more than quoted. Female at site was new, very knowledgable, anf called uphaul to remedy sitiation.

Rating:

4.0

Drop off was smooth. No contact.

Rating:

1.0

Guy checking out the vehicle to me was rude and short. Check in experience was lengthy and frustrating.

Rating:

2.0

I believe it was Cindy who was helping us check out - she was lovely - great at follow up and communication prior to pick up. On pick up day, it was a busy morning for her to manage the register and check us out for the Uhaul. We didn't get a thorough walk through and didn't realize until Council Bluffs that the tires had bad tread wear and stabs in them. We notified the Council Bluffs Haul and they shared there was nothing they could do and advised us to drive to KC and keep the roadside assistance number handy. It was an incredibly stressful drive.

Rating:

4.0

Stoic personnel. Could have been a little more congenial.

Rating:

4.0

They are busy but they make time for you.

Rating:

1.0

Actually put the truck where I asked for it to be dropped off at

Rating:

4.0

They need a person to help with the lot of trucks and trailers.

Rating:

1.0

n/a

Rating:

5.0

Only issue was the transmission was slipping. Other than that, it was a great experience

Rating:

5.0

Great service. Veey friendly

Rating:

3.0

There is no one to help hook up or disconnect trailers and with no tongue jacks it is very difficult to connect a trailing if not impossible. I'm 71 years old and by the time i managed to get the trailer I was too sore to go home and load the trailer. Tongue jacks are a must at locations that don't hook up for you.

Rating:

3.0

The original trailer had cockroaches in it, the guy originally just swept it out… but there were a lot more of them. I was about to ask if he had Raid spray, when he finally upgraded no additional charge.

Rating:

5.0

put jacks on tongue, trailer too heavy for one person to handle

Rating:

1.0

Over charged me and taking to long to give money back!!!!!

Rating:

3.0

The personnel at this location were not good representatives for U-Haul. I arrived and asked for my reserved truck. The receptionist seemed surprised, then dismissively said "oh, reserved online?". I told her yes and indicated that we had also reserved a furniture dolly. She said "we don't have any of those". The manager came over and corrected her. We went through the rental contract and I took the truck. When I returned, the man I assumed was the manager was the only person on duty. He nodded at me when I entered and then concluded the sale of some snacks to a woman and child, then proceeded to continue a phone conversation for about 5 minutes that appeared to be personal in nature. Three customers entered, and he tended to them before me. The return took about 10 minutes all told, and could have been much shorter.