Customer Reviews for Toms Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Toms Tire

Overall rating:

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Brenda C. on


No negative comments.

William M. on


This location was supposed to be open until 5 PM. It was closed at 4. There was an employee that took my key, got in his vehicle and drove away. The truck and dolly weren't checked in until almost noon the following day. I will say that the ladies at the call in number are very pleasant and helpful. The rest of the people not so much

Felisha H. on


The mileage on the system and the mileage on the truck were off. I wasn’t able to leave with the truck until almost an hour later than i booked it for

Eric M. on


Customer did not leave a comment.

Ronnie F. on


Ensure office and employees are available when equipment is scheduled for pickup. Ensure employees are trained to connect equipment. Ensure employees are familiar with making changes in the system when charges are inaccurate. Employee had no idea on how to enter military discount. Training for administrative and equipment safety connection is a MUST!!!!

Thomas D. on


Not Tom's tire problem. Your on line sign up was a disaster. I received my reservation confirm and location for my pick up . When I showed up to get the truck the attendant was serving another customer. It took 45 minutes to get to my reservation. Then, I was told that my reservation was not all my efforts to sign up via your web was a waste of time. After another 15 minutes i finally got my truck.. The attendant was very nice and apologized.

Teri H. on


Horrible drop off experience! We confirmed a drop off location the day before but when we arrived there we were told they were closing that location and we would have to go to another further location. At 10:45 that morning the new drop off location we were sent to (Tom’s Tire, Elgin) was closed for lunch so no one was there to help us. We dropped the keys off in the box as instructed and for the next MONTH we were hounded by UHAUL representatives over the phone about THEM misplacing the keys and not knowing where their truck was. Even though it had been moved locations within the parking lot where we left it THE VERY NEXT DAY. Then we were charged for the second day and extra miles a month after turning it in. This should have been done much sooner to our turn in day. This location needs to get it together and keep better track of their keys and vehicles. A person actually being there during regular business hours would certainly help.

Kenneth R. on


Very rude did not take information needed to return. Reported that I turned in truck one day late. I turned the truck in one day early. I turned in truck with quarter tank more gas than when i picked it up. also i was under 75.8 miles given to use at time picked up. All of this I had to demand be noted by Tom Tire ,where I was treated badly.

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