Customer Reviews for Tonys Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tonys Service Center

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Samantha L.
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Customer did not leave a comment.

LARRY T.
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This is the 3rd time we have come to this location for a Uhaul and I will never go anywhere else! This guy is awesome! So friendly and very helpful!

donald N.
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Tony did a great job. I felt welcomed and appreciated.

Willie H.
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Everything was great, easy check in well informed great access

Derrick D.
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Truck had a gas leak and I wasted money on wasted gas and made the trip even longer due to extra stops for gas

Matthew T.
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Since this is a garage, it took quite a bit of time for Tony, the owner, to come help me get the truck checked in. These guys are quite busy, which says something about their automotive services, in a good way. There wasn't much of any place to park the truck, so I parked it in a neighboring roadway, and Tony had to move the truck to check it in. That took some time because he had to get another employee to move some things to make space for it. This wasn't a bad experience, really, it just took some time and wasn't the easiest check-in.

Terry W.
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Owner did not wear a mask for Covid. Otherwise okay.

JEFFERY J.
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Not a thing!

Ron S.
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Tony's advertised (website, sign on door, etc.) they open at 9am. I have a busy schedule on Wednesday, and drove 23 miles to return it to Tony's rather than a closer drop off to save money. I arrived at 9am, and waited until 10am (business had still not opened) and finally just did an online drop-off and left the trailer.

MARGARET G.
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Customer did not leave a comment.

Christopher B.
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Nothing everything was great.

VERLON G.
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Customer did not leave a comment.

chad C.
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Customer did not leave a comment.

Dennis K.
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I've known Tony for a long time. He knows his business, and I would recommend him for your u haul needs and your automobile needs

Heather K.
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Na

MICHAEL B.
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Customer did not leave a comment.

Jack H.
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I set it up to drop off at a different location but then when I made a change to my reservation it would not give me that location as an option.

Adora A.
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Good sero

Michael N.
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Fast Service and great trucks, ill be back the next time i need a moving van/truck

Joel B.
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Customer did not leave a comment.

scott B.
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not a convenient location, this location is at a car repair garage

LARRY N.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

connie S.
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Customer did not leave a comment.

cathy C.
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Needed in quick and in a hurry... get the truck packed it up the night before. Moved that next morning returned it around 5pm the next day. A little expensive but hey it was convenient!! Thanks

Leanna S.
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Customer did not leave a comment.

brandon H.
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Unknowable, didn't explain anything. Over charged me and was a absolute horrible experience. Had two separate drop off locations for the truck and trailer and that made no since. Never again.

gregory W.
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They were great in explaining everything to me and knowing the policies.

curtis C.
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Customer did not leave a comment.

Joy G.
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Equipment was rusted and difficult to use. Assistance was required to use left-hand ramp; ramp completely rusted on top right and entirely unsafe. The chains were not appropriately attached. The tongue was not tightened onto the ball when the trailer was attached by the personnel at Tony's.

RANDY T.
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Excellent guys to deal with.

RANDY T.
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Excellent guys to deal with.

Jordan S.
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Very pleased with the friendliness and ease of the rental process. Friendly staff that was able to answer the questions I had. I will be renting from here again it the need arises!

danilo C.
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Customer did not leave a comment.

Deborah G.
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My scheduled pick up time was 9am... Tony shows up 45 mins late.... I had hired help for a 2 hour window (9am-11am) therefore that started the day the wrong way.... then once he finally gets me the keys without any info about mileage, fuel gage, or truck return policy, etc. the battery wouldn't start in the truck I had reserved... I had to get a smaller truck that he said was the same price... I know it wasn't because I looked at pricing before reserving... he said “I'll give ya a discount” which didn't happen... in fact an additional charge was taken from my account... he clearly shows zero professionalism... If I ever use Uhaul again (highly doubtful) I would never recommend using this location...

William M.
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Dropped my vehicle off after hours.

mystery W.
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The elderly gentleman took an hour to rent me a 5 x8 trailer, could not work the computer, gave me no paperwork just told me that I would get an email. Worse experience I ever had, and I rent on a regular

jamionantwan H.
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Everything was perfect

Michael I.
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Customer did not leave a comment.

Jennifer D.
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Customer did not leave a comment.

Darlene W.
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Customer did not leave a comment.

Naomi G.
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Customer did not leave a comment.

JOSEPH P.
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the guy working there was very nice,but the truck we got was junk, we got 5 miles down the road ABS,light came on,then the brake light came on with the dingging warning the whole time, then the engine light came on, we called back to tonys, and he said to just keep driving it, so we did. but the worst experince i have ever had renting from you guys, and not sure if i will ever again ?

cherial G.
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I am a regular customer but I never experience sure bad service as this I rented a truck for only two hours I use maybe 20 miles when I return the truck I had to wait until he was done working on someone car for about 1 hour. I ask could he check me out and he told me to wait until he was done with what he was doing. He didn't check the mileage he did make sure I put gas back in and said I was good to go.i always use you guys but I feel like I was disrespected. Also created out of my money.he was very nasty in front of this other customer.

ricky W.
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Customer did not leave a comment.

Robertlavon S.
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Customer did not leave a comment.

david R.
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Customer did not leave a comment.

Roger L.
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Where do you want me to start? Uhaul had a week to get a tow dolly to the location I requested and couldn't make it happen. I had to go elsewhere to pick it up. Then only half of the lights worked. Go to drop it off at the location requested when reserved, they cant accept it because uhaul has set them up yet to accept or rent equipment. So I had to return at yet ANOTHER location not requested. To top it off, I have an unauthorized charge on my account for dropping the tow dolly off. In my strong personal opinion, DO NOT use uhaul again!

Scotty V.
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Very friendly. Glen was awesome even hooked up the trailer for me. Made sure it was good to go before I left.

Glenda L.
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I had a very bad experience with U-haul. I initially reserved a tow dolly at the East Franklin location in Gastonia. I had an 11:00 pick-up time because I had to tow a car to a location by 2:00 PM . After hooking my truck up to the tow dolly and checking turn signals, I was told that the right turn signal wasn't working on the tow dolly because I had a blown fuse in my truck and was instructed to get it replaced before I could take the tow dolly. It was unhooked from my truck and I took my truck to Pep Boys to get the fuses checked; however, they did not find a blown fuse. I went back to the uhaul on East Franklin and told the lady that I didn't have any blown fuses. She indicated that something must've chewed through my wiring and then cancelled my transaction. I didn't think there was a problem with my truck so I decided to stop by another U-haul location which was Tony's service center in Bessemer city. I explained to him what had transpired at the other location and he preceded to plug in a tool that checked all my signals on the truck. He found everything to be fine on my truck and stated that the problem had to be with their equipment, not my truck. By this time, it was already 1:30, but I went ahead and rented the equipment from the Bessemer City location. Due to the mistake made by the employee at the E Franklin location, I missed the deadline to have the car at its destination on time. I didn't arrive until 5:00 when I should've arrived at 2:00. The delay should've never happened because U-haul should have checked their equipment thoroughly instead of automatically assuming the problem was with my vehicle. When I asked the employee if it could possibly be their equipment, she said no because when they are returned, they are checked at that time. I feel that my delay was due to uhaul's negligence and feel that I should be reimbursed.

benjamin S.
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Upon pick up and drop off the customer service was terrible. During drop off he sat on his phone while I was trying to drop off, and was just very rude in front of my family. I have used uhaul many times but I will not go back to this location.

delante W.
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Customer did not leave a comment.

bryan H.
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Customer did not leave a comment.

Jamie B.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

nora D.
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Customer did not leave a comment.

Michelle W.
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Customer did not leave a comment.

grace M.
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The truck was full of roaches! I was charged the rental fee and $50 towards the mileage and was charged again when I returned it, another rental charge of $59.90! I was never told about the additional charge when I rented it. Full of surprises that should have been told to me from the beginning.

Jeffery S.
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I had a truck reserved at the location most convenient to my location. Two hours before time to pick up the truck I got a call that the truck was no longer available. I had to go to a location out of my way. Unexceptionable, what's the point of a reservation? With that said the location I did pick the truck did a good job. My comments are no reflection on them.

Rocky P.
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Customer did not leave a comment.

Herlando D.
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Not to friendly.

Kevin P.
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Customer did not leave a comment.

Pamela J.
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Customer did not leave a comment.

Derrick P.
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Customer did not leave a comment.

BILLY P.
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Very rude, the owner of this location ignored me and acted as if I didn't exist. I wouldn't recommend this location in Bessemer City to any miniroty. I felt as if I should have went to the back like it was the 50s. I hope Uhaul really does something about this situation very disappointed customer!!

charles N.
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Customer did not leave a comment.

Aaron J.
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Customer did not leave a comment.

Ernest R.
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Customer did not leave a comment.

raymond G.
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Customer did not leave a comment.

Sean R.
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The truck was loosing power on hills. The steeper the hill the less power it had. The steering was a little loose. I was recommend checking the out tie rod ends. The exhaust was a bit smokey with a bit of a gas smell. So maybe a fowled plug or an O2 is failing. Other wise everything well extremely well.

james W.
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Nothing your great the way you are now we appreciate your ser vice and kindness thank you very much

Shelley P.
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Customer did not leave a comment.

gereme D.
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Charged to much and the gas hand was not where it should have been according to the paper work. There was a extra 20 dollar charge for no reason.

Jerry G.
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Customer did not leave a comment.

mack L.
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Customer did not leave a comment.

Robert J.
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My original pick up did not have the right equipment

rita W.
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Customer did not leave a comment.

fred R.
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Customer did not leave a comment.

Margaret G.
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Customer did not leave a comment.

Joel K.
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Very friendly.

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Customer did not leave a comment.

George H.
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Maybe they should have wiped down the interior because it was dirty...other than that it ran and rode fine.

Dylan C.
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The trailer pulled a bit cockeyed. And looked like it had previously had shit beat out of it

susan S.
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Outstanding customer service

James D.
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Customer did not leave a comment.

JUILA H.
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I got overcharged for some reason. I called customer service. The woman said to leave a comment in the rate survey so I could get a refund. Please give me my money back.

JACK C.
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was quoted two prices. the move location was a lower price, the u-haul pick up location was about 20 dollars higher, and I was charged that price. Not the actual moving from to location, was what I was quoted first.

LISA M.
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Customer did not leave a comment.

KENNTH C.
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Customer did not leave a comment.

DANELLE D.
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Customer did not leave a comment.

BRENDA P.
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great customer service...went out of their way to help us. If I ever need another one that is where i will go.

david M.
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Customer did not leave a comment.

Lisa K.
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Customer did not leave a comment.

KENNETH W.
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Customer did not leave a comment.

WRAY F.
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sent it in two times to my bank.

Dee H.
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Customer did not leave a comment.

Rachel H.
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I can't rate the drop off as I wasn't the one to do it.

Cinda F.
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Tony's service center is a great place to do business, i will recommend them to everyone I know

Jennifer B.
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Tony was very helpful.

Rhonda N.
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Searching for a small u-haul truck was very difficult. I found one in Bessemer City which was out of the way and cost me more mileage. I just think the availability and accessibilty was limited. We need more options. It was also suggested that I travel to Morganton which was a joke.

No reviews have been submitted for this location.

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