Customer Reviews for Tonys Service Center
(U-Haul Neighborhood Dealer)

352 reviews

267 16th Ave   Newark, NJ 07103

(973) 679-4509

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(973) 679-4509

267 16th Ave
Newark, NJ 07103

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SERGEI K. 
Rating:
5.0

Tony was awesome, he was patient, informative in assisting me with the Uhaul. He gave me clear instructions to follow to the tee. My experience with him was outstanding best service I have had with the renting process and return was very easy. Great job Tony.

Lori W. 
Rating:
4.0

Friendly atmosphere and good customer relation. All these i got in this local office. To take this a bit further, I suggest that, customers are given 'business card' to help promote and make the place known to other customers.

THOMAS S. 
Rating:
5.0

This was a easy and simple. I'm glad that I meet Tony. He is a great guy. Look forward to doing business with him in the future.

SHARDAE S. 
Rating:
5.0

Tony was amazing, taking the time to come out to his shop Sunday morning (6/13/21). He called me earlier than my reservation and assisted with an early pick up and walked me through the vehicle towing process. Best pick-up experience.

ROYSTON C. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

5 stars!

Thierno B. 
Rating:
5.0

The owner was very helpful

Valerie D L. 
Rating:
3.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

RITA T. 
Rating:
5.0

Customer did not leave a comment.

ANSON B. 
Rating:
5.0

Great customer service

MUCTAR S. 
Rating:
3.0

I was charged twice for one rental and would like a refund.

RASHAD A. 
Rating:
5.0

Great

KIETH V. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Every things is fine

Vergeraie O. 
Rating:
5.0

Great service

SYDNEY O. 
Rating:
5.0

Customer did not leave a comment.

TOMIDE A. 
Rating:
5.0

Customer did not leave a comment.

DARNELL M. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

GENEVA D. 
Rating:
5.0

Customer did not leave a comment.

TOMIDE A. 
Rating:
5.0

Tony is a wonderful man who knows how to treat customers. Because of him I am going to rent another van today for something I could have used my suv for.

FREDRICK S. 
Rating:
5.0

Customer did not leave a comment.

SAVON S. 
Rating:
5.0

Customer did not leave a comment.

Fatima S. 
Rating:
4.0

The owner was veery nice cool guy thanks foe your help

TIESHAD S. 
Rating:
5.0

Customer did not leave a comment.

PAULO A. 
Rating:
5.0

Customer did not leave a comment.

Sonya S. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

BABU P. 
Rating:
5.0

Tony was a great dude and helped us out tremendously

Rayner A. 
Rating:
5.0

Tony was very knowledgeable n his customer service was spot on!!! Great job

Terry L. 
Rating:
5.0

It was my first time renting and the experience was great thanks to the guy that assisted me. I'm assuming his name is Tony. Had me in and out in a flash and explained everything perfectly. Thanks for everything!

SHALONDA R. 
Rating:
2.0

Let everyone customer have clear understanding of your terms and conditions before service.

KAZEEM A. 
Rating:
5.0

very friendly would definitely recommend this location

Quintine L. R. 
Rating:
5.0

Customer did not leave a comment.

ERICS E. 
Rating:
5.0

No complain

MOLLETTA T. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA Y. 
Rating:
5.0

Excellent service and hassle free

Lawrence A. 
Rating:
3.0

Customer did not leave a comment.

RONNELQWESI C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Stop taking so much money out my account

VALERIE J. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL B. 
Rating:
3.0

It was a good experience

GLEN B. 
Rating:
5.0

Customer did not leave a comment.

JEMIMAH M. 
Rating:
4.0

To let the customer know if anything is wrong with the equipment check the equipment before you rent it out to customers

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Desiree W. 
Rating:
3.0

Customer did not leave a comment.

Fredner F. 
Rating:
5.0

Customer did not leave a comment.

Chenon S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Awesome Service and very clean.

ERICK C. 
Rating:
5.0

The owner is a really nice person ( the older guy lol )

Romain S A. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

I would definitely recommend a friend The customer service was excellent!

Kareemah L. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Lamar F. 
Rating:
5.0

Mr Tony is great guy and fun to be with I will suggest uhaul do more business with him

Kayode O. 
Rating:
1.0

tony was racist call me monkey a$$. He add insurance to the rental without my legal consent. the rental had missing mirror

Ezeisii S. 
Rating:
2.0

This is my first time rent a UHaul in NJ and will be the very last time. The customer service provided by UHaul is average but the service provided by Tonys Service Center couldn't be more disappointing. First of all, I picked a location that's the most convenient to me whose owner is actually very friendly and helpful. He told me that the final pickup location might not be at his place but usually is finalized by UHaul a couple days before my pick-up date. I called him several times to confirm the final pick-up location and he provided me the help that he could. Two days before my pickup day I called my originally selected pick up location and then this owner told me that the system shows my pick up location is Tonys Service Center. Until now, I haven't received any communication from UHaul about this final pickup location change! I looked up Tonys Service Center and called him but one one answered the phone. On that night, my region is getting a big snowstorm. So I really wished to get in contact with Tony even just for a discussion about any risks or problems, e.g. availability of the truck, accessibility of his place and how he usually handles snow condition. Not being able to talk Tony, I called UHaul customer representatives. One of them did get Tony to talk to me. Tony said he didn't know what would happen and cannot say anything about if he will be open on Friday or not. He said if I'd like him to lie to me, he can lie to me but he couldn't guarantee anything. He then said he has two customers out there and he had to close at 12pm that day and hang up on me. I understand no one can predict the future however I was trying to ask how he operates in such snowy situations. As a customer, I was given no information as what I should be expecting but got hanging in this situation all by myself. At that moment, I didn't even know if I would be able to pick up the truck and this would hurt no one but me as I am the one who aligned everything else in my move plan with the UHual rental. We got the snowstorm but it didn't turn out to be as bad as predicted. Then another UHual customer representative suggested me to change in-person pick up to the smart phone pickup which I did. On my pick-up day, I showed up 10 minutes earlier to Tony's place and started the smart phone pickup process. When I got to the step of locating the truck, I found one that none of the trucks parked at this location matched the truck ID shown in my uHaul app. That was already 15 minutes past my pickup time. Then I had to call UHaul customer representative again, and was told the truck was not prepared for smart phone pickup. We hadn't seen Tony show up at that moment yet. Twenty minutes after our pick up time, Tony finally showed up and seemed talking to UHaul too. He told me to sit my a** back in the car and wait as he needs to clean and warm up and truck. We then waited another 20 minutes until he finally picked up a shovel and walked to the back gate. He removed some snow around the gate there and opened the back gate. We didn't finally pick up the truck until one hour later. Our movers had already been waiting for us and this caused a one and half hour delay of my moving plan. On that day, Tony was still complaining about me making calls to him. He yelled that you called three times, three times. As a customer who knew nothing about this pickup location and how this owner operates after a snowstorm and had never been successful getting in touch with Tony, how could I sit still? I am beyond disappointed about Tony's attitude and how he interacts with customers. I honestly don't think I've made any mistakes in this entire process. However, Tony was late and unprofessional. I strongly suggest UHaul to reconsider Tony's place as their go-to pickup location for one-way UHaul trucks for the few following reasons: (1) Tony's service center is located in a residential neighborhood with narrow streets and street parking. It wasn't as easy to move the UHaul trucks around his place. The city's snow removal is below average in NJ. There were still a lot more snow there than in my own in NJ. (2) Tony doesn't care about customer. He is not able to take calls from customers and is not able to communicate professionally. (3) Tony runs his own business in addition to the UHual service and it seemed to me that he couldn't spare much time to the UHual customers. (4) Tony's late and caused a one-hour delay in my pick-up. He is not an honest person either. I overheard his saying to the UHaul representative that I just pulled up whereas I had already been there fore 30 mins. Given the above reasons, I don't think Tony's service center serves as a good location for the pick up location for one-way trucks. I used to rent UHual in other states and it has always been good experiences. So I can see this might be a particular problem with doing this business in NJ. I am just one customer that UHaul may not care. However, I honestly don't think this is right and I am so disappointed at UHual and Tonys Service Center this time. At least, I myself will not rent UHaul in NJ again and will suggest my family and friends not to do so either.

Leon C. 
Rating:
1.0

Customer did not leave a comment.

Nerlande T. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
4.0

Very knowledgeable and friendly staff.

Brian E. 
Rating:
2.0

The owner was unprofessional and I will not rent from his site again.

EBBONNI C. 
Rating:
5.0

Tony was great

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Aurys G. 
Rating:
1.0

Horrible service. Even worse location vehicle had corona all threw it. It was ridiculous. I missed my appointment waiting on service to receive the keys . i wouldnt recommend my enemy by far my worst experience

Zariyah L. 
Rating:
5.0

Great customer service

AYANNA J. 
Rating:
1.0

Have the truck available at the location it was scheduled for and don't over charge for fuel that was not used.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Monique J. 
Rating:
1.0

This is stupid to rent a small box truck for 4hours for 405$.also the very stupid guy to say mada fuck to people even customer.this is my first experience with uhaul and it's going to be for sure the last one.🤦‍♂️🤦‍♂️ There is nothing to improve cause it's just incredible this thing smsh

Amaran A W. 
Rating:
5.0

I have a complaint regarding my experience. I reserved my truck 2 weeks in advance to only receive notice the day before I needed it that you had moved my pickup location to a different one 60 miles in the wrong direction. When I called regarding this the representative did nothing to try to help me when I advised I was unable to travel 60 miles for the truck. I called 15 times on Sept 30th and was unable to secure a truck until I stumbled upon Tony's. I will never use Uhaul again. This caused unnecessary stress and lost time and money in the process. This is not the 1st time you guys have disappointed me but it will be the last.

Arvell H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
4.0

$7 for the hand truck is on a high side.

Eugene O. 
Rating:
1.0

hire more customer service representatives it takes way to long to get someone on the phone

Arthur D. 
Rating:
5.0

Tony is a great guy !!

Roniqque O. 
Rating:
3.0

Overcharged with mileage uses. I was charged with utility dolly even if I did not rent it nor used if.

Joan O. 
Rating:
5.0

Customer did not leave a comment.

TRACEY B. 
Rating:
3.0

Customer did not leave a comment.

Sierra B. 
Rating:
2.0

The receipt was 50$ and I was debited 80$

Paul S. 
Rating:
5.0

Customer service was very nice and friendly.

Cory M. 
Rating:
1.0

Horrible customers service, we waited for half hour just to find a person to give us keys. Despite the fact we had the reservation he was about to give the truck to another person.

Muhammad A. 
Rating:
5.0

N/A

Corey G. 
Rating:
5.0

Great job all around! Very personable staff.

Janai W. 
Rating:
1.0

Racisme

Abdoul T. 
Rating:
5.0

Great service ??

HAMPATHEAMADOU N. 
Rating:
5.0

Customer did not leave a comment.

Tiah K. 
Rating:
5.0

Thank you so much Tony for such amazing service, especially during the pandemic!

Zakirah W. 
Rating:
5.0

Tony is a very lovely person to work with. Made this move very easy for me.

Jordan F. 
Rating:
5.0

Great service and I really appreciate it. I'll come next time and will give the address to my friends ??

HAMPATHEAMADOU N. 
Rating:
5.0

as of now your doing great, keep up the good service .

John R. 
Rating:
5.0

Walt and Tony were awesome. They know how to get it done. Uhaul call centers on the other hand need much improvement to their customer service.

Luke H. 
Rating:
5.0

Excellent service at Tony's service center!

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Marquida H. 
Rating:
5.0

Nothing everything is fine

Antoine C. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

KIMORLANDO W. 
Rating:
5.0

Great experience, thank you so much!!

Jeanette G. 
Rating:
5.0

Owner has a lot of character. Interesting guy to meet with

FRANCIS O. 
No reviews have been submitted for this location.

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