Customer Reviews for Tool Shed Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tool Shed Rentals

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vicky H. on

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Scott Z. on

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Doug F. on

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They took good care of me.

Christina W. on

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Sonja G. on

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The business was closed so we just dropped it off.

Seong K. on

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schawn H. on

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Rhett L. on

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Denise H. on

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The uhaul share 24/7 had poor internet connection, the evening before I waited over an hour on the phone for customer service...I was never sent a code to set up the user name and password I was told you can just use your contract number instead...but that was not accurate...even though I paid ahead it took over an hour to pick up the truck. I called the emergency number at Sturgis and his mailbox was full. The system needs improvements

William V. on

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Joseph W. on

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Edward B. on

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I was charged $30 additional at checkout for no reason. I called to find out why and they said I wasn't but the receipt from my bank said it was. In addition it overdrafted my account and had now put my account -$75. FIX THIS

hargis L. on

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james H. on

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I was suppose to get a 26 foot truck they gave me a 20 ft truck. when I went to pick up the truck there was a 26ft truck there and they said couldnt have it cause it was rented when i came back about 9pm the truck was still there I WAS NOT HAPPY

Michael H. on

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tom W. on

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Coty F. on

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Patrick W. on

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The back had not been swept out, there was quite a bit of loose dirt. Took us 30 seconds to sweep out. No big deal. Everything else went fine.

DELAINY K. on

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Paul Y. on

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Matthew F. on

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Phone calls placed to the Tool Shed often went unanswered. When I questioned a charge ($17 for 4 gallons of gas) the individual became defensive stating the truck left with “over 7/8 of a tank and returned with less”. When I explained that was not true, that I had taken pictures of the odometer and gas gauge side by side before we moved the truck and after we dropped it off she became short. Jason the Field Manager was beyond helpful and was able to look at our photos and resolve the issue quickly. We will consider using UHaul in the future, but will never use The Tool Shed again.

Mark M. on

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Very friendly staff!

Stephen M. on

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Cory P. on

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christoher H. on

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You really do not need to improve anything I say you guys and gals are doing a great job.

Davidroger W. on

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Ana C. on

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Peggy H. on

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Not happy that when my daughter picked up the uhaul trailer they added the safety protection or watever it is called even though when I booked the uhaul online i opted out of that option and when I checked my online banking is when I noticed it, the contract that was signed had no amount of anything written on it, and when called them about it, it was like they had no idea wat I was talking about ....way to go...way to get more money out of people...jus like everyone else basically stealing from you

richard C. on

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Tara O. on

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