Customer Reviews for Tools 2 Go Rentals & Sales Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tools 2 Go Rentals & Sales Ltd

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james L. on

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Customer did not leave a comment.

Jakub H. on

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david P. on

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mike B. on

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The dealers should read the contract before charging the customer extra charges. If they are not sure just call customer. To correct this issue is time consuming and not right

Steven N. on

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Truck was not cleaned beforehand. Rental agent was very friendly but not knowledgeable about truck operation.

Terry M. on

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bob D. on

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This U-Haul location is very professional and provide friendly, customer-oriented service. I will go back there without hesitation to get my rental needs.

jessie B. on

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Store was closed when I returned the truck

alexandre I. on

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took me 30min to get a truck . Thank you.

Daniel B. on

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Nothing

Peter W. on

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Rick E. on

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GREAT service

Glen P. on

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The pick up location was good, However it was not the location I booked a month ahead. People in Victoria location were useless. One of the employees was even rude! The manager named Bradley who I requested to see kept us waiting for over 2hrs only to send another employee after 2hrs that we need to wait another hour! Absolutely horrible experience. Will avoid UHaul for the rest of my life if possible.

Anna P. on

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DAVID I. on

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The service was exceptional, thank you very much.

James C. on

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Proprietor helpful, no issues. Pickup location was quite a distance (30 km) from reserved pickup location. Had family nearby so no issues for me, could have been a headache for others wanting to pick up first thing.

Gordon V. on

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I had booked well in advance to pick up the trailer in central Victoria ... then was informed a few days prior I’d have to drive up to Cobble Hill to pick it up. Cost me time and money, not cool U-Haul.

Jamie B. on

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The location is combined with a equipment rental shop and as a result pretty cluttered but no issues.

John L. on

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Super easy and very efficient Thank you!

Angelo B. on

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Get a good customer service rep to properly help people

warren S. on

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We wanted to use the trailer for a specific time but the Uhaul system will not allow you to book from a specific day to a specific day. We were getting calls from the drop off location wondering where we were when we discussed at the pickup location of exactly what day we would be dropping it off.

Tim V. on

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Race D. on

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terry J. on

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No one there...it was a holiday though.

chris R. on

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Nothing at all needs to change. Al is a class act. Always professional, and a pleasure to deal with.

Reid G. on

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Jason D. on

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Bruce S. on

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Jennifer K. on

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james M. on

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There appears to be some computer glitches with the U-haul system that occur during the invoicing & payment process that could be resolved

Mark R. on

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Nice, helpful people at this location.

RICHARD W. on

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Customer did not leave a comment.