Top City Inc
(U-Haul Neighborhood Dealer)

799 reviews

2970 N Dupont Hwy   Dover, DE 19901

(302) 724-6000

Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed

Contact Us

(302) 724-6000

2970 N Dupont Hwy
Dover, DE 19901

Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 10 am - 2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck had stuff in front seat from previous renter. It smelled like smoke and smoke triggers my migraines. Next time just try to clean truck never know someone medical condition.

ROTEASHA W. 
Rating:
5.0

Customer did not leave a comment.

JULIUS H. 
Rating:
5.0

Easily accessible and near my home. They were busy but when it was my turn - I gave them the keys and I left.

Yvon V. 
Rating:
4.0

Customer did not leave a comment.

Frances S. 
Rating:
5.0

N/A

Gregory D. 
Rating:
5.0

The gentleman in charge of location, very friendly, respectfull, and on point with knowledge. Great service. 100 % recommendable.

Juan F. 
Rating:
1.0

I had the truck scheduled for 9:30am, was there on time to pick it up and they scheduled it for 1:15pm. I had six people waiting 4 hours to get this truck do to their poor customer service. I could not find another truck no where and was force to wait. They offered no apology and no discount. Also they where somewhat rude and definitely unacommodating. The UHaul website was a nightmare to navigate. Top City in Dover Delaware was the uhaul dealer and I would not recommend them or uhaul to no one! Poor poor poor!

Ronald A. 
Rating:
5.0

Every thing was good

Larry C. 
Rating:
5.0

Customer did not leave a comment.

BRET G. 
Rating:
5.0

Customer did not leave a comment.

Wilson T. 
Rating:
5.0

Customer did not leave a comment.

Donte D. 
Rating:
5.0

Thank you for getting us a truck in a short period of time.

JAKEA C. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

I always try to rent from Sam. He is great to work with and so helpful.

THERESA H. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

10 stars all the way great customer service

George G. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Less waiting time

CHAD G. 
Rating:
5.0

The owner was very helpful, they wore mask, which is good!

Richard G. 
Rating:
5.0

The unit has some lighting issues with the running and turn signal

Terry S. 
Rating:
5.0

Customer did not leave a comment.

BARNABAS K. 
Rating:
5.0

Customer did not leave a comment.

saif U. 
Rating:
3.0

Customer did not leave a comment.

veronica B. 
Rating:
1.0

Changed my rate to full price should of been 30 dollars I was charged 90 dollars instead piss off

Milton J. 
Rating:
3.0

Customer did not leave a comment.

Anne G. 
Rating:
3.0

Customer did not leave a comment.

anthony K. 
Rating:
5.0

Customer did not leave a comment.

Leria B. 
Rating:
5.0

Customer did not leave a comment.

Zashonna G. 
Rating:
1.0

Was first in line and was told to wait on the side. Once the line was empty after the 10 people behind us was finished me and my friend were helped. Im black

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

SHEILA L. 
Rating:
4.0

Customer did not leave a comment.

Alicia Y. 
Rating:
5.0

Customer did not leave a comment.

Tyler A. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Sam and staff is always customer friendly

MARSHALL C. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Rochelle W. 
Rating:
5.0

Sam was friendly and Ryan was awesome in explaining how to secure the trailer to my car hitch!

Frederick G. 
Rating:
3.0

Of the two staff working, one did not wear a mask the entire time, despite the fact that a sign was posted on the counter for customers, communicating masks are to be worn. How can the staff enforce this measure for customers if staff who work there do not.

veronica B. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE D. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
4.0

Customer did not leave a comment.

Anthony A. 
Rating:
3.0

automated drop-off process was excellent

Jesus G. 
Rating:
5.0

Scheduled pick up days prior in New Castle no trailer there had to drive 40 miles to pickup adding 2 hours to a 4 1/2 drive each way.Very poor operations from corporate.Top city very helpful and nice people,will not rent U-Haul again.

M M. 
Rating:
5.0

Great customer service

FREDERICK B. 
Rating:
3.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Nothing, you all were wonderful.

dESTINY G. 
Rating:
5.0

Excellent dealership. Truck was ready and there were no problems. The customer service was the best!

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Aleedra H. 
Rating:
5.0

Very nice people, great customer service. Pleasant and courteous.

Michelle H. 
Rating:
5.0

Awesome experience..love interacting with clerk, great guy!!!

MARLON P. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Vendetta B. 
Rating:
5.0

Sam delivers great customers service.

Marshall C. 
Rating:
4.0

Some discrepancies on the fuel . The actual did not match the agreement

MARSHALL C. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

bryan H. 
Rating:
5.0

Very helpful and professional.

Rafael Jr Z. 
Rating:
4.0

Customer did not leave a comment.

linda T. 
Rating:
5.0

Nothing at this time

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

GAGE T. 
Rating:
5.0

Pick up time was long app was not working right but the gentlemen there got me taken care of

Gary P. 
Rating:
5.0

This guy is wonderful

Michael R. 
Rating:
5.0

No problems

ROSCOLE A. 
Rating:
5.0

Customer did not leave a comment.

KAYLA S. 
Rating:
3.0

More counter help. The gentleman was nice but i did pre checkin on line and still had a long wait. The truck needs work. The wipers were wirn the suspension was bad and it was noy swept clean.

JERRY Q. 
Rating:
5.0

Customer did not leave a comment.

PAMLA J. 
Rating:
5.0

Customer did not leave a comment.

Leona H. 
Rating:
5.0

Customer did not leave a comment.

kia M. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Tammie B. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

the agent was tgood

Marion K. 
Rating:
4.0

Customer did not leave a comment.

angela N. 
Rating:
5.0

Nothing at all, great customer service!

Marquetta J. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Excellent service

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Kurt C. 
Rating:
5.0

Great joob

Pattrice S. 
Rating:
3.0

Have a closer pick up as most of my mileage was destination to pick up

Laurie M. 
Rating:
4.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Staff is very friendly. Equipment was clean and in good condition.

Shantai P. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Nathalie E. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
1.0

The brakes were worn out . B/O smells worn out drivers seat. Big holes in the seat. The springs were showing

Arnaldo B. 
Rating:
5.0

Trailer was not cleaned out inside or outside. Made clothes a mess

Mark H. 
Rating:
5.0

Thanks the site I pick up was Excellent staff is very pleasant and friendly as long as the staff is like that there isn't improvement.needed there.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Hailey C. 
Rating:
3.0

Owner was really nice and very helpful. Treated me with respect and patience.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Keep up the good work

jared C. 
Rating:
5.0

Customer did not leave a comment.

desean B. 
Rating:
1.0

I wouldn't rent from u-haul again. The location has nothing to do with it. First off, they put a $175 hold on my card and then charged me $100 for a 1 hour rental. NEVER AGAIN

samantha E. 
Rating:
1.0

The mobile app check in was the worst experience I ever had with uhaul. It's better to deal directly with someone in person. I spent countless hours trying to check the truck out and then again trying to check it back in. The app wasted time I need to move. I would never recommend anyone to use the app when renting.

Christine G. 
No reviews have been submitted for this location.

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