Customer Reviews for Top Notch Customs & Window Tint LLC
(U-Haul Neighborhood Dealer)

157 reviews

4501 N Illinois St   Swansea, IL 62226

(618) 236-1644

Location Hours

  • Mon-Sat: 10:30 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 236-1644

4501 N Illinois St
Swansea, IL 62226

Services at this Location:

Location Hours

  • Mon-Sat: 10:30 am - 7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

The only thing was we were supposed to pick it up at 5 and my bf sat outside for 18 mins after calling the place and was annoyed. Maybe since the door is locked instead of saying "I'll be out in a minute" just say "give me about 10 mins"

DARRION S. 
Rating:
5.0

The man that was always there I forgot his name, he was very helpful in making my move less stressful. I would like to thank him so much.

Mathew S. 
Rating:
5.0

Pick up and drop off is quick and easy. Highly recommend this place.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Make sure the code is right on the lock boxes. One lock box wouldn't un lock and I had to call the he main office to get some help!!!

Marsell W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Everything went perfect and very smooth pick up and no problem with drop off

Donald W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Technical issues with the website to return the trailer. Location services could not detect my location via my phone. I have the latest iPhone 12, good Verizon signal strength and location services was ‘allowed' in my settings. Consider being able to bypass this step and possibly receive a fee for being at the wrong location. I spent about 25 minutes on this, to no avail.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Quick and speedy in and out.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

CODEE G. 
Rating:
5.0

Customer did not leave a comment.

STUART G. 
Rating:
3.0

I called u-haul customer service because the website would not give me the code to open the key box. I was on hold for 30 minutes and then when I explained the problem I was put on hold again for 5 more minutes. I explained the problem to someone else and they put me on hold for 10 more minutes. When I asked repeatedly to give me the code over the phone I became upset and raised my voice and then was hung up on. I logged in and out of my account a few times and finally I was able to get the key box code and complete the pick up process.

GREGORY F. 
Rating:
5.0

Very professional and courteous. Everything was a smooth process. Will be back for future business.

ADRIANA D. 
Rating:
2.0

Overbilled for unrelated fees and charges. Representative was to contact me; however, I have not received a call or email to correct the over charged amount.

ANNIE J. 
Rating:
5.0

Excellent work, no improvement needed.

Frances T. 
Rating:
5.0

Customer did not leave a comment.

Mindy H. 
Rating:
3.0

The checkin process was a little difficult due to the website not working very well because I had to sign in online since I picked up before the store was open. Overall the truck was good and the drop off was easy because the employee at the store made it very easy

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Fast, friendly and competent. Great customer service.

Jimmy N. 
Rating:
5.0

Customer did not leave a comment.

DODIE B. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
4.0

Customer did not leave a comment.

Ywanzia R. 
Rating:
3.0

Manager Byron, who's over all of these locations, needs an attitude adjustment.

TRASULA C. 
Rating:
5.0

Do not stray from your present methods.

Everett D. 
Rating:
4.0

Customer did not leave a comment.

Renita E. 
Rating:
4.0

The sign said they opened at 10:00. No one got there until 10:30

Mack S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The place opens a half hour later than stated in contract. U haul needs to update their site info.

Rick S. 
Rating:
5.0

Love this location. Not only is it convenient, the representative is quick and courteous, even in the COVID environment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Very respectful and customer friendly.

Larry R. 
Rating:
5.0

Easy access and extremely quick turn in process

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Lawanda R. 
Rating:
5.0

Clean, efficient, and friendly to work with, even in this Covid environment

Gregory H. 
Rating:
5.0

I could not get lock box code on my phone for early pickup. You sent to old email account I can no longer access, plus I had to log into U-Haul account that I don't have (as far as I know). Sending the code via text message to my phone or this e-mail would have worked.

LAWRENCE W. 
Rating:
5.0

Make online pickup less complicated. It took several attempts to make it work.

Gary E. 
Rating:
3.0

Uhaul changed our trailer size to a larger unit due to availability issues. Then the unit available did not have properly working lights (several taillights were out). Larger size was more difficult to keep things secure. But we were able to make it work.

Dale K. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lauren Y. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Great customer service Wish I could have used an AARP card

ANTHONY F. 
Rating:
5.0

Excellent customer service friendly too

BEVERLY M. 
Rating:
5.0

Everything was fine.

RODNEY J. 
Rating:
5.0

Just Continue To Provide The Excellent Service That You Now Give??.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

Very good experience for me. Nice guy with good instructions. Also good job social distancing

Timothy M. 
Rating:
5.0

The mobile application for renting the truck has a few bugs, froze a couple times while standing by truck ready to pickup. Otherwise all great experience!

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Misty G. 
Rating:
5.0

Working with Brandon was a total pleasure. This will be my location for any future rental needs. Please give them a try if you are in their area!

JUDY K. 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
5.0

Nothing

David F. 
Rating:
5.0

Customer did not leave a comment.

PHYLECCIA C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Top Notch is just that!!!

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

keep up the good work

James H. 
Rating:
5.0

Excellent

Dodie B. 
Rating:
5.0

Nothing. Just a great experience. I will rent fron Brandon again. He was fantastic. Courteous, professional, friendly, helpful. Great customer service and thats what its all about.

David E. 
Rating:
5.0

Great service.

Kevin S. 
Rating:
5.0

BRANDON was amazing. Great customer service. In and out.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Dodie B. 
Rating:
4.0

Customer did not leave a comment.

adam H. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Jackie H. 
Rating:
5.0

Great customer service. Very friendly and polite. I highly recommend this place.

Angela R. 
Rating:
5.0

Great rate and impeccable customer service

Regina A. 
Rating:
5.0

Customer did not leave a comment.

LAGARDO W. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Trailer leaked soaking some of are stuff

TYLER M. 
Rating:
5.0

Not location dependent. But realised your automated/online drop of thing never works. UHaul should do something about this

Promise E. 
Rating:
5.0

Exceptional.

Audrey K. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

None....I ALWAYS receive 5 star service. This is the only location that I will use!

Stephanie T. 
Rating:
3.0

Service was extremely slow but everyone was nice.

Karla R. 
Rating:
5.0

Customer did not leave a comment.

Sherry J. 
Rating:
5.0

Top Notch is the BEST!

Megan D. 
Rating:
5.0

The truck I reserved was not available. The previous renter did not return it on time. The representative was very apologetic and adjusted the pricing accordingly. Only problem with the rental.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Nothing, it was excellent. We have dealt with the same gentleman 3 times and if need be, we will go back to him.

DEBBIE Z. 
Rating:
5.0

Awesome service!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Issac J. 
Rating:
5.0

The gentleman that handled the transaction was very courteous. It was a great experience.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
No reviews have been submitted for this location.

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