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Peggy D
Customer Reviews for Top Notch Customz & Window Tint LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had no heat. They were going to put it out of service and contact U-Haul to get it fixed.
paul vContinue providing the best service possible. Very professional staff. We rented from this location several years ago and will continue to do so in the future.
Pamela SThe owner of the shop actually checked me in, he was great!!!
Michael BNothing for your company to improve. All went well, it was my first time ever doing a UHaul through mobile app. I was more worried if I did everything correctly. Will be using this business again. Kind Regards. Thank You!
Denise DForgot his name but the guy at top notch was great in talking and friendliness
Wayne MReally loved the guy at counter. Super friendly
Wayne MAwesome, great customer service from UHAUL, been using this company every single housing move, so affordable throughout the years.......THANK YOU!!!!!!!!
timothy mGreat customer service
MICHAEL MTake that truck to a junk yard and crush it.
Martina CMake sure the key is in the lock box
Demetri HGreat service. They assisted me with the hookup.
Michael KOwner is great. Very helpful. Definitely will recommend and use again
Barbara SThe uhaul need to be check out by mechanic .
Carmen HNothing. The representative was very receptive to my need, very professional. Excellent service
SAMUEL HReturn the money for all the items I was charged for and never received
Krissy BBrandon was professional and very helpful making recommendations for uhaul services to fit my needs. This will be my designated uhaul location. I will definitely refer my friends and family to choose this location.
TASHA SYou
jeffrey sI had difficulty with the app finding my location to be able to complete the pick up of the truck. Can you make it so that you can manually put in my location to complete the check in. Otherwise everything went very smooth.
Richard SExcellent manager remembered me and knew exactly what I wanted and needed!!!! He is very respectful, professional and easy to work with!!!! This my new go-to U-Haul rental location!!!!
FRANK SEverything was as expected.
Cleveland FU-Haul location and representative was Awesome! U-Haul needed to be vacuumed out. Other than that it was Great!
Marvis JMy new go to U-Haul business!!!!
FRANK SEasy as can be!
Joe RWhen I drop the truck off they lied and said the gas wasn’t a quarter of a tank so fuck them never going to them for a uhual
Gary WWas there to pickup truck on 13Oct2022. The Gentleman helped me by extending my hours when I was running late. I appreciate the good customer service!!
DARRYL FThe Staff at this location was great I really don't know what more they can do to make the Uhaul experience better.
Hector RThe gentleman who helped us pick up the U-Haul was great and super helpful! He gave us extra miles and extra days for free to make it convenient for us
Lauren DOwner is awesome very friendly and helpful!
Todd MEnsure vehicle staging is accurate for self service. Keys should be in the appropriate box as labeled. Some type of remorse should be exemplified in cases where wrong has occurred. Also, customer service rep hung up with me prior to ensuring I was good and set. I had inquired about the $50 guarantee and they told me to hold on, they then spoke with the store rep via speaker phone on my cell, and once done with them, they hung up 🙃 I never got my guarantee. Pickup was delayed because staging wasn’t correct, location was about to give me a different truck rather than giving me the right key, and the truck about to give me, was already pending pickup by someone else (thankfully the CS rep called that out!) Was an uneasy experience overall.
Mahlik GThe manager was super friendly and understanding. Will rent here again.
Brett MBrandon was the best !!!!!! Very helpful, friendly, plus saved me some money !!!!!!! He was amazing
Bob PThe gentleman at pick up was very nice and courteous. He took the time to explain everything thoroughly and went over the equipment with me. The entire process went smoothly and will definitely go back to this location in the future.
Terry Lonly thing is to check hours of operation. It was my bad wanting to pick-up on Monday to leave Tuesday morning.. they are not open Mondays...other than that it was a good experience.
joe lThe truck was clean and parked in an accessible location.
Jacob OI had a terrible experience with my 15 ft truck and tow dolly rental. The tow dolly's passenger tail light was taped to hold it together but it worked. The truck's steering wheel has a dangerous amount of play in it. These were two signs that I should have requested new equipment but didn't want my trip to AZ to be delayed. Once I loaded my car on the tow dolly, the passenger tire was very low but I thought I could fill it at the truck stop. No luck as the compressor didn't have enough pressure. I had to call U-Haul and they sent Triple J company rep with a new tire but it didn't fit as the wheel well was bent. I talked to another U-Haul rep who found another tow dolly which was 20 minutes away. I arrived there and a Triple J rep was there to assist me. This was around 9:30pm so it was too late to start my trip. Once we started our trip, the excessive play in the steering wheel made it a challenge to drive but got much worse when I hit strong winds through Oklahoma and Arizona. These pieces of equipment should have never been rented out in the condition they were in. I can't say I will ever rent from U-Haul or recommend U-Haul to anyone.
Patrick KI checked the air in the tires when I got home and one was flat and another was 20 psi low. One would think the rental place would check that out. Ended up having to wait several hours to get the tire replaced. Thankfully I was at home and not stuck on the road.
Karl MI had some initial issues making contact to confirm directly with the location, later to find out they had some weather related phone issues. Other than that, which I realize wasn't their issue, I had no complaints about their service.
Ross RNOTHING everything was excellent
Thelma SThe only thing was we were supposed to pick it up at 5 and my bf sat outside for 18 mins after calling the place and was annoyed. Maybe since the door is locked instead of saying "I'll be out in a minute" just say "give me about 10 mins"
DARRION SThe man that was always there I forgot his name, he was very helpful in making my move less stressful. I would like to thank him so much.
Mathew sPick up and drop off is quick and easy. Highly recommend this place.
Donald WMake sure the code is right on the lock boxes. One lock box wouldn’t un lock and I had to call the he main office to get some help!!!
Marsell WEverything went perfect and very smooth pick up and no problem with drop off
Donald WTechnical issues with the website to return the trailer. Location services could not detect my location via my phone. I have the latest iPhone 12, good Verizon signal strength and location services was ‘allowed’ in my settings. Consider being able to bypass this step and possibly receive a fee for being at the wrong location. I spent about 25 minutes on this, to no avail.
Derek WQuick and speedy in and out.
Richard WI called u-haul customer service because the website would not give me the code to open the key box. I was on hold for 30 minutes and then when I explained the problem I was put on hold again for 5 more minutes. I explained the problem to someone else and they put me on hold for 10 more minutes. When I asked repeatedly to give me the code over the phone I became upset and raised my voice and then was hung up on. I logged in and out of my account a few times and finally I was able to get the key box code and complete the pick up process.
GREGORY FVery professional and courteous. Everything was a smooth process. Will be back for future business.
ADRIANA DOverbilled for unrelated fees and charges. Representative was to contact me; however, I have not received a call or email to correct the over charged amount.
ANNIE JExcellent work, no improvement needed.
Frances TThe checkin process was a little difficult due to the website not working very well because I had to sign in online since I picked up before the store was open. Overall the truck was good and the drop off was easy because the employee at the store made it very easy
Courtney L