The mobile app is awesome! Great price and convenience. Process was smooth as glass!
Martha W
Customer Reviews for Topanga Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I uploaded all d licenses the day before and when we got to the site, your system did not have all the previously added info. Do we weed now delayed and had to work on phone wit your office to sort it out. Not a big deal
Chloe JThere are way too many steps and it is too complicated to pick up quickly.
JESSICA KDriver and passenger door didn’t close all the way and we constantly felt like the doors were going to fly open and we would fall out. There were no Dollie’s like I had requested. When I got back to returning the equipment there were 3 LAPD Detectives inside looking through the store. Not safe at all. Would not go back.
Danielle BEverything was as it should be - easy check-in, Van was clean with low miles and the return was simple to a station was still open. Nothing to improve or change.
Keith WThe only issue: The driver's door would not close easily. It would close, but not air-tight. I had to REALLY BANG it close, and then it would close properly. Otherwise all good.
Zia MThe U-Haul app is terrible. Very glitchy at best. The only way I could return the vehicle using the app was to mark that everything was ok when in fact it wasn’t. Check in and out were a bit of a hassle. The location, which is all this survey is about is really not what you need to know. It’s about your faulty equipment and lousy app. Again, wrong thing for U-Haul to focus on.
MATTHEW RIt was the best service ever
Vangelia GThe rating here is less about the end individual location and more about U-Haul in general. When we got there, we had ordered some moving pads and the people who work there told us that they’ve been telling U-Haul for a long time to take those off of the options to order because they don’t have them. They also didn’t have the dolly that we ordered. They said they’ve never had them, but U-Haul refuses to remove it from the options for booking at that location. The actual pick up process was kind of a pain as well, as it took us about 20 minutes to get through their automated “easy app“ in order to get the truck. The people at the location were nice, but had to deal with poor processes from U-Haul. Other than that everything went as planned.
Jeff AMaria was very helpful and provided excellent customer service. This will be my go to U-haul neighborhood dealer! Highly recommend!
Magdaleno AThis was a very easy and effortless location. I was in and out in my van in a jiffy!
Linda MThe vehicle had spray paint damage
Nicole KI’m not sure how the Gas used on the van I rented is measured but no one check the amount of Gas in the vehicle when I picked it up and I left it with more Gas than it had when I rented it and took photos and videos to make sure that I am not charged for Gas.
Aaron GHorrible company.i rent a Ford.but the gave me a chevrolet
Allen SThe truck had a small exhaust leak in the cab, and the plastic "seal" for the hand-truck was missing (I had my own hand-truck, and never used the one provided with the rental).
Peter SQuick and easy processing and friendly staff.
Donna SU-Haul's online reservation system should include only equipment that is actually available. In addition to the van, I also reserved a dolly. However, there no dolly was available at that pick up location. Had I known that ahead of time I could have gotten another one, but instead had to make do without one at all.
Nancy CUhaul app
Andrei VGreat customer service by Jonathan
Maria AThe guy who was working the gas station was super rude and 0 people skills. I would never rent from uhaul again.
jeffrey sI did't know I had to park in the exact same spot I picked up the truck in. Wish that was made more clear. Otherwise, everything was great.
Itai LPut in the truck two bottles water...
Roberto MVery convenient!
Soongook HNo orientation to the truck was offered to me. It was only because I had a friend drop me off for the pick up that I was able to TURN ON THE IGNITION, find the emergency brake, or figure out how to open the back of the truck. Your locations should not assume that anyone who drives a newer car with no truck experience will know these things.
ELOISE PThe vehicle inside was filthy. The driving cab was worse.
MOHAMED SPleasantly surprised. "Good job!"
jeffrey lOrdered a dolly which they did not supply
Donee Cvery quick and easy. The truck was as ordered, Very good experience.
Ricki HMissing equipment
Geordin Zexcellent location
Ronald BMaria is the best for me .I am regular customer
MARYANN MTruck was very dirty inside
carlos gemployee was abrupt, dismissive, unfriendly and displayed attitude instead of kindness. Vehicle was old, 122k miles plus, and very dirty inside and out, obviously had not been washed in many many days as there was a thick layer of dust.
jack mWorst experience
matt mprovide shuttle service
RONALD MLTTILE DIRTY IN THE PASSNEGER COMPARTMENT 140000 MILES AND IT DROVE LIKE A KIDS RIDE AT THE CARNIVAL LAST U HAUL WE HAD A HAD 30000 AND TOOK LA TO SF...NICE I WOULD NEED BACK SURGERY IF I HAD 400 MILES IN THIS ONE
CRAIG SEverything was great!
Edward PNot recommend, no equipment there. Please be aware of gas level, they will charge you additional fuel even you are driving 1 mile. Not responding in emails properly. Very bad experience with this booking.
Kiran VThe van smelled like pet odor and mold. I returned the car with a full tank but they charged me 10$ again. I would recommend putting this location and their staff on notice for fraudulent activities!! Regards
MEHRDAD JThe vehicle was filthy, smelled like a barn, and had a nonfunctional passenger window
KEVIN CUnable delayed approval online?
DONALD JNever received my bill
NORMA BNever got a correct receipt
Lauren LThx!!
JOSEPH II was charged extra fees for services I did not request
CHRISTOPHER NFilthy truck, full of cigarettes and then when I returned the truck you charged ME the cleaning fee. Truck gas was also on empty, not 1/4 tank like you said. I filled up the gas.
Ron Athe person working there showed up 45 mins late. It was still before my official appointment but never met a more rude person. He wouldn’t look me in the face when I asked questions. And when you wear a mask that is very important. The gas was written wrong on the slip but I filled up to them spot mentioned just to avoid your rude emails employee. I felt like he would grab my credit card out of my hand. I felt he was looking for a comfrontation. Obviously the trucks drive like a truck but inam not sure how wow the trucks are maintained. Sounds like there may been transmission issues. Either way - didn’t mention to your rude employee. I felt like he wanted an excuse to fight. I will never use this site again because of him. Calll me with questions. (818)312-1969. Dan Yellin
DANIEL YGreat experience. The staff was great! Easy to pick up and drop off. A+++++++
AMY SWell maintained car, but not clean - left over trash from previous renter left behind as well and just plain dirty :/ The gentlemen that helped check me in/out were very pleasant though, did a great job :)
Marlene PThe only issue I had was returning the vehicle. I took 8 pictures to upload to app but it did not upload. I tried calling customer service but was on hold for more than 15 min
Aryan Ytruck was getting old for shocks and steering
CRAIG SMaria was very helpful and efficient.
PATRICK DThe check in process was LONG and tedious. It doesn't seem that U-Haul is really ready for Digital. However, if you encourage clients to upload their ID and most everything BEFORE they arrive, that would be helpful.
William LThe return experience was awful. The associate was rude and disrespectful upon my return of the vehicle. He did not offer a receipt for the return and told me I would get an email later with the final charges. He then put down that I returned the vehicle with less gas than I drove away with which was dishonest. The fact that he didn’t want to give me a receipt for returning the vehicle was completely unacceptable. Furthermore, when I walked back into the store (no other customers were present, he told I would have to wait). He was a complete jerk. I also put more gas in than what I drove away with! and told him I would report this. I am very disappointed and upset with my experience at this location. Horrible customer service experience. I will never do business there again.
SHARON BMost things went well. My vehicle was ready on time. The customer service representative was friendly and efficient. The issue was that in addition to reserving the cargo van, I reserved furniture pads and a furniture dolly in advance. When I arrived, the customer service representative said the pads and dolly were not available. The whole purpose of renting the van was to move furniture that was too heavy to move without a dolly. I should have been notified before picking up the vehicle that these items, although reserved well in advance, would not be available. For that reason, I cannot refer you to a friend or give a sufficient rating.
ROBERT OThe representative when I picked up the van was very professional, courteous, and helpful. The representative when I returned the van was very courteous. Good job both of them.
ANNAMARIE CNo need for improvement. It was perfect.
JIMMY JThe truck either needs to be salvaged or repaired. The exhaust leak into the cab is pretty bad. The drift shaft needs to be replaced and the engine does not shift properly.
JAMES DI had asked for a Dolly & few Mats, paid for them in advance but the location did not have those. They did reimburse me the money but not having the items pre booked 1 week in advance threw my plans out of order. Make sure to have the products pre booked at the locations serving the U-Haul Service.
ROHAN SThe app system did not seem to be working, the person at the location gave me the starting mileage and gas tank levels so that I could check. she asked me to advise her of any damage that I thought exceeded what she told me. I just left with van, just parked the van at the end of the day. Today, I received the invoice statement in early am, and all seemed as originally anticipated. My mileage useage was higher than anticipated, but the invoice was set up correctly. Thanks.
david sThere was a mess inside the vehicle. The dashboard was all sticky because of soda spills. Also, the worst thing was the deep smell of smoke. Nothing was cleaned before my rental.
Edward PYour app is mediocre. I would not use it again.
ELMER MNot much; all went very well, the representative was excellent
George K