Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not figure out how to adjust the exterior mirrors. Both mirrors were angled towards the ground. The passenger side mirror was useless, and therefore dangerous since I couldn’t see the righthand lane of traffic. There were no instructions on how to adjust the mirrors. The mirrors could not be adjusted manually.
Helen Seibold
Rating:
5.0
Customer did not leave a comment.
Elden Vizena
Rating:
5.0
Customer did not leave a comment.
Jerad Sisemore
Rating:
5.0
Customer did not leave a comment.
Meredith MARNEY
Rating:
5.0
Customer did not leave a comment.
Faye Robinson
Rating:
4.0
Very professional, punctual and was a pleasure to rent from. Will return🙂👍
MORRELL SANDERS
Rating:
5.0
Wouldn’t go anywhere else.
Janet Anderson*
|
Overall Experience
Rating:
5.0
The young woman that helped me was very professional, knowledgeable, and courteous and made it a pleasure to do business with you. My only suggestion for improving your service would be to have a limited initial range of mileage included with the rental.before additional mileage charges start accruing. It doesn't need to be a lot, like 10 to 20 miles maybe, just enough to cover a very minimal use quick turn around rental and return, it could even have a shorter time limit like maybe just 2 hours.or so. I woould probably be much more apt to rent more often rather than even bothering with borrowing a van or truck from a friend for something quick and easy when needed,.and I think others would feel the same.
Matt Puckett
Rating:
5.0
The customer service at this location is SUPERIOR! They were easy and a joy to work with! I will certainly recommend this facility to any friends, family or myself if the need ever arises! ⭐️⭐️⭐️⭐️⭐️
James ruth*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dedre Petrey
Rating:
4.0
Customer did not leave a comment.
rusty bartmier
Rating:
5.0
Customer did not leave a comment.
Rodney Mcdonald
Rating:
5.0
Customer did not leave a comment.
Mark McMinn
Rating:
5.0
Customer did not leave a comment.
Glenda Duncan
Rating:
4.0
Customer did not leave a comment.
Terry Long
Rating:
5.0
Customer did not leave a comment.
Harvey Hightower
Rating:
5.0
The ladies in the office have always been very nice and helpful with any questions or concerns that I had.
rick eubanks*
|
Overall Experience
Rating:
3.0
No one there despite the posted hrs, had to do it ourselves on line.
Lonnie Ragland
Rating:
5.0
The lady was very nice.
Steve Massaro
Rating:
5.0
Customer did not leave a comment.
matthew cooke*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Driscoll
Rating:
5.0
Uhaul/ Fort Smith/Zero Street is excellent in customer service, promptness and just help me so much with the whole move. I love how they worked with me through the entire move. I would recommend uhaul to anyone needing to move.
Danielle -Barnes
Rating:
5.0
Customer did not leave a comment.
Roger Meek
Rating:
5.0
I think her name was Alicia but I'm not sure. She was very professional yet put us at ease. She let us know what was expected of us without sounding like she was reading it from a script. She was great.
Eva Myers
Rating:
1.0
The truck smelled like an animal was dead in it. The location knew it smelled awful and rented it to me anyway. The 2nd day I had it I started vomiting violently. I believe the truck made me sick. I was still charged for an unusable vehicle that they knew was disgusting.
Christopher Feeny
Rating:
5.0
It was a seamless experience
Curtis Ralston
Rating:
5.0
Customer did not leave a comment.
Gollsheed Ouranos
Rating:
3.0
After reserving a truck in one location, 1 day before our move, uhaul tells us our truck isn’t available!! There is one in ft smith. While it’s 50 miles out of our way, Uhaul tells me they can give me $50 credit (it cost me an extra $99 in gas) I’m so disappointed in Uhaul….I’ll never rent from them again!!! I’ll also never recommend them to anybody
Ken Pierson
Rating:
5.0
Nothing! The location & personnel are above extraordinary.
Bill Smith
Rating:
3.0
Make sure THE EQUIPMENT THAT IS ADVERTISED IS ACTUALLY THERE. Not send a customer 10 miles at .99 cents a mile out of there way to get the trailer that was reserved with the truck
Kyle Dewitt
Rating:
5.0
Staff very helpful and polite… excellent service.
Betty Heim
Rating:
5.0
Friendly, efficient and cooperative, really nice location.
Rance McClain
Rating:
5.0
The lady that was working the office was very professional and made the process very easy!!
Betty Heim
Rating:
5.0
Customer did not leave a comment.
JOHN LARIMER*
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sue Long
Rating:
5.0
Customer did not leave a comment.
Sarenity Mackey*
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nick Starr
Rating:
5.0
Great service great vehicle would recommend.
Crista carson
Rating:
4.0
Customer did not leave a comment.
Thomas Jameson
Rating:
5.0
Customer did not leave a comment.
JACOB FRIDDLE*
|
Overall Experience
Rating:
5.0
Your representative is everything. She knows what she is doing, I have used this business in the past. The uhaul was low mileage and drove well
Jacob Elmore
Rating:
5.0
Customer did not leave a comment.
JONATHAN HARVEY*
|
Overall Experience
Rating:
5.0
Great customer service from this location.
Rickey Speaks
Rating:
5.0
Nothing. Service was quick ,easy and friendly. Thank you
KELLY MCELHANEY
Rating:
5.0
Customer did not leave a comment.
Michael McDaniel
Rating:
4.0
Customer did not leave a comment.
Kendrick Triplett
Rating:
5.0
Customer did not leave a comment.
Jerry Owens
Rating:
5.0
Employees were very helpful and knowledgable.
joseph kearney
Rating:
5.0
Customer did not leave a comment.
Thomas Knight
Rating:
5.0
Customer did not leave a comment.
LISA Hiatt
Rating:
5.0
Make sure your U haul locations are as well trained and informed as the woman who helped me
Jacob Elmore
Rating:
5.0
Customer did not leave a comment.
Nicki Reese
Rating:
5.0
I think should have have been refunded money for putting more gas in the truck on the return it's was barely under a fourth and I put over a half a tank in it and was charge 10 more dollars for what ever reason.... But the lady at the desk was so helpful and polite I would most definitely return to that location...but may need to talk about reimbursement on gas if more is put in there then it was when getting the truck
Remy Mccoy
Rating:
5.0
Customer did not leave a comment.
Eric gartman
|
Overall Experience
Rating:
5.0
Super nice and friendly,and made sure I understood my rental agreement. Thanks
richard madsen
Rating:
5.0
Customer did not leave a comment.
GARY MONROE *
|
Overall Experience
Rating:
5.0
I should have asked the lady's name who helped me. She was so helpful and when I realized I had made a mistake she was very helpful in fixing my mistake and in making sure I was able to pick up at her location. She fixed my reservation to reflect my wishes and did it seamlessly. Outstanding customer service, but beyond that she was very nice and took the time to explain to me what she was doing. I appreciate that. A true professional.
Ric Gaines
Rating:
4.0
Customer did not leave a comment.
Rory Morris
Rating:
5.0
EXCELLENT CUSTOMER SERVICE!!!
DeShonne Richmond
|
Overall Experience
Rating:
5.0
Great customer service
DeShonne Richmond
Rating:
1.0
Rented us a car hauling trailer with worn out tires. Had a blowout on the trailer on I-40 at Hartman AR. It was the three hour wait for a replacement tire. The replacement tire went flat before we could finish a 125 mile trip.
Regie Robbins
Rating:
5.0
Customer did not leave a comment.
Mick White
Rating:
5.0
Customer did not leave a comment.
Jeff Oelke
Rating:
5.0
Customer did not leave a comment.
John Thompson*
|
Overall Experience
Rating:
5.0
My parents kept their motor home there when they weren't using it.
There has never been any security issues of any kind. They are always there to help you and are very friendly and caring folks. I would recommend this place to all my friends.
DAVE OR ORA LOVEGROVE*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAT LUSK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andy Wrosch
Rating:
5.0
Customer did not leave a comment.
Gerald Ford
Rating:
5.0
Customer did not leave a comment.
barbara tracy
Rating:
5.0
Great place
Thomas Waldrop
Rating:
5.0
Very professionally run and the office staff perfect.
Gary
gary turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arthur kidd
Rating:
5.0
Make sure the utility trailer is clean and free of previous renters debris. We had to sweep almost a bucket of sand out and remove two 3ft pieces of metal😳 Otherwise the customer service was great!👏👏
Pamela Sullivan
Rating:
5.0
Fast and Great Price !
Connie Humphrey
Rating:
5.0
Teach me how to back a utility trailer 😳
Pamela Sullivan
Rating:
5.0
Customer did not leave a comment.
Robert Wright
Rating:
3.0
Customer did not leave a comment.
Ron Bowes
Rating:
5.0
Fast and efficient with my check in so I could get home and rest after a long trip from Florida !!!
Stephanie Wofford
Rating:
5.0
The young lady that assisted me could not have been more patient, kind, or helpful. Not only did she happen to have the exact equipment combination I needed, she also understood my unique situation, and structured the rental agreement to provide me the time and flexibility needed. I can't even begin to thank her enough, In fact, I plan on calling the location and thanking her personally.
Michael Zimmerman
Rating:
5.0
Customer Service was second to none!! Amazing experience.
Buck Hitcher
Rating:
2.0
After this fiasco, I wouldn't recommend Uhaul period!
Sherri Campbell
Rating:
5.0
I was sent a text with my reservation information. The link did not work. I tried to call the number, and wait time was over 40 minutes. I tried to use the chat and got booted off a couple of times. Finally got thru and had a chat conversation, but the online experience was frustrating.
Sami Welch
Rating:
5.0
Great customer service, professional and made the transition easy
Rickey Speaks
Rating:
5.0
This is by far THE very best storage facility inthis whole Ft Smith and surrounding areas. They are always friendly, always available and great to work with for any reason. Short or long term this is the storage facility for anyone.
Debra Presson
DEBRA PRESSON*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert Rodriguez
Rating:
5.0
Customer did not leave a comment.
HARREL SMITH
Rating:
5.0
Customer did not leave a comment.
PATRICK GUSHING
Rating:
5.0
Customer did not leave a comment.
THERESA WINSTEAD
Rating:
5.0
Customer did not leave a comment.
RHONDA HARVEY
Rating:
5.0
Customer did not leave a comment.
Ark college of Health EDU*
|
Overall Experience
Rating:
5.0
Susan and Antonia were very pleasant and easy to work with. Would use this location again if the opportunity arises.
SUSAN GRAY
Rating:
1.0
Sat in lot for over one hour with a glitch in the app.
Rented with ¾ tank of fuel...returned with ¾tank of fuel and was charged 25.00 fuel charge....disgusting as I am handicapped and the stress of returning the truck with app was horrendous. I was on hold for 45 minutes until I bypassed app and went straight through Uhaul.com
Why the fuel charge?
Aubri Pillow
Rating:
5.0
Customer did not leave a comment.
Winner Xiong
Rating:
5.0
Customer did not leave a comment.
ronnie cheek
Rating:
5.0
Customer did not leave a comment.
Edward Shiel
Rating:
5.0
Customer did not leave a comment.
Kimberly Hennen
Rating:
5.0
Customer did not leave a comment.
STEVEN KELL
Rating:
2.0
So many things
Jonathan Catlett
Rating:
5.0
Customer did not leave a comment.
MICHAEL FORD
Rating:
5.0
Never worried about my property being secure
Brad Williams*
|
Overall Experience
Rating:
5.0
Staff was great and easy to deal with. Truck was good. The hot/cold dial was frozen and wouldn’t turn. Luckily it was stuck in the middle and it was a mild day.
JEFFREY MAYO
Rating:
5.0
Customer did not leave a comment.
ADAM WEIR*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy Hixson
Rating:
5.0
Customer did not leave a comment.
Hollie Roberts
Rating:
5.0
Customer did not leave a comment.
John Beard*
|
Overall Experience
Rating:
5.0
I was very pleased with out storage unit and this facility. I would use it again and recommend it to a friend.
Michael Beaumont
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSIE MIRANDA
Rating:
5.0
Customer did not leave a comment.
WADINA COPE
Rating:
5.0
Customer did not leave a comment.
Bonnie Gayer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deepu Thomas
Rating:
2.0
If someone calls while you are dealing with your first customer, take their number and call them later, dont make a reservation for September. Also dont let us walk out and hook up trailer by ourself so you could help a man after us reserve one. Then we get out there our trailer number is not there so she finishes with the man before finding and getting us a different trailer. Man get to leave when we do, really?
lisa cockroft
Rating:
5.0
Staff was very helpful and professional with anything I needed. I will use them again in the future and I will gladly recommend them to my friends and family.
Diana McAlister*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry Engen
Rating:
5.0
Customer service was phenomenal. I couldn’t have been happier with my experience at Total Self Storage. I will be recommending them to everyone in the future.
Christopher Reif
Rating:
5.0
The app didn't work, but thankfully the front office was able to help. Wasn't able to fill out any before and after condition info.
NICHOLAS PETROCCHI
Rating:
4.0
Give more of a heads up that the Covid procedures mean your pickup could take 30 minutes of a scavenger hunt around the facility.
Kaylee Wedgeworth
Rating:
5.0
Old lady was very nice and helpful. She got out of her office to check that everything was okay.
Sidney Montes
Rating:
3.0
A little more knowledge about uhaul and there servces.
CRYSTAL CLAUSEL
Rating:
5.0
I am sure something could be done for improvement, but I don't
know what it would be. I was very satisfied with their service.
James Cox
Rating:
5.0
Customer did not leave a comment.
CONNIE FERRARI
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER HANCOCK
Rating:
5.0
Just do what you have done.
Bruce Sengkhamyong
Rating:
5.0
Customer did not leave a comment.
Doris Vaughan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
C&D Electric*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUE WALKER*
|
Overall Experience
Rating:
5.0
There was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍
Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer.
All of the staff I have encountered the past three years are excellent❤
I highly recommend this storage facility👍
Anna House*
|
Overall Experience
Rating:
5.0
Susan is friendly, funny and cares about the people.
TERRY ROGERS*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Treneice Henderson
|
Overall Experience
Rating:
5.0
Great staff, clean and secure storage.
Joshua Sprecher*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Hale*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOM BURRELSMAN*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Skinner*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy Collins*
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA ROBERTSON
|
Overall Experience
Rating:
5.0
The place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.
JAMES SCHLUP*
|
Overall Experience
Rating:
3.0
Storage is not a uhaul. No first month free rent.
roger duncan
|
Overall Experience
Rating:
1.0
Sold my stuff
JAMES TILSON
|
Overall Experience
Rating:
5.0
none
Gorton Cotton
|
Overall Experience
Rating:
5.0
Very helpful staff. Great location. Seems safe with the coded gate feature.
Definitely recommend!
debi rakes
|
Overall Experience
Rating:
5.0
Susan was great to work with! She always went out of her way to help!
BRYAN PENNIMAN*
|
Overall Experience
Rating:
5.0
Customer service was amazing!
Ryn Garcia
|
Reservation
Rating:
4.0
The ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.
Lori Christian*
|
Reservation
Rating:
5.0
The staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.
ELIZABETH HENLEY*
|
Overall Experience
Rating:
5.0
Very clean and secure place
Annette Rathe
|
Overall Experience
Rating:
5.0
Very nice staff and facility
ERIC JAYNE*
|
Overall Experience
Rating:
5.0
Thank you
JODI HAMILTON*
|
Overall Experience
Rating:
3.0
Very nice facility, friendly staff, definently going to continue holding onto a unit here for awhile
Privacy Request
|
First Impressions
Rating:
4.0
A very nice and clean facility, I just wish they had more units available so I could have gotten a unit the size I really need.
Privacy Request
|
First Impressions
Rating:
4.0
The two ladies in the office were very helpful and courteous
Privacy Request
|
First Impressions
Rating:
4.0
I had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.