I needed the truck for a 24 hr period. I asked what IF 24 hrs qualified as "a day". I was told yes"A day rental" is $19.95. ITS NOT!! It's a day and a half. $38.90. This is misrepresentation of your stated policy. There are GPS's on the vehicles and the customer pays for mileage. SO, a "day" is 24 hours if returned with in that time frame.
Rob M
Customer Reviews for Tow Boat US and Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only U-Haul dealership I will deal with. Friendly, helpful and courtesy.
darline pNothing
Lewis AI would have liked if they would have spent a moment and review the vehicle. The person there just brought the truck up and said “here you go” and walked away. Truck had low air pressure in two of the tires and a “check engine light” that would come on and off daily.
Michael KEXCELLENT SERVICE
Shannon BGentlemen was extremely polite and helpful Great experience
CHRISTEN GThis location was great. He was very helpful.
Daniel GAlways friendly and professional, will go the extra yard to help answer any questions or concerns. I would honestly continue to travel over 1hr distance if needed to continue doing business at that specific location. "Tow Boat US and Boat Storage" In Ormond Beach..
Hector RIt was fantastic 💕
Mandy VThe after hours return email, that showed you what to do, didn't come until the following day, after I had already returned it after hours by 9:00 pm. This was at no fault of the location. The business owner was courteous and helpful and I would absolutely use this location again.
Shane MThe manager at this location is top shelf very polite man.
Michael DExcellent service. Thank you, very much.
Angel GFIRST TIME USE OF THIS SITE. CPT RICK RUNS A TIGHT CLEAN WORK PLATFORM AND PREPARED THE CAR TRAILER IN A MOST EFFICIENT MANNER. VERY RESPECTFUL POLITE DISPOSTION. OVERALL, CANT FIND WORDS TO CAPTURE AND REFLECT HIGH QUALITY OF THIS UHAUL PROVIDER AS COMPARED TO OTHER UHAUL REPS IN GREATER DAYTONA AREA. 5 STAR RATING. HIGHLY ENDORSED.
PATRICK ODropped off after hours, employee was very gracious on the phone on where to leave the keys.
Jeffrey LGreat experience with the open trailer. Easy pick up and drop off. Very friendly.
Craig SThey helped carry my boxes out to the car and explained where I could return them for credit. Very polite and helpful! Thank you!
bill pEveryone was kind and friendly, equipment was great
john vThank You!! Reservation #78641702
Marsha PCustomer service was SUPER POOR, I would never recommend this to anyone
Ty Mvery friendly staff extremely helpful.
Ralph MThe office manager did an excellent job in guiding me on the truck details.
Sreenivas PNothing.
James JVery polite & accommodating young man who arranged my rental. Service is everything! Thanks, will definitely use your services again, and recommend....
Pam GLocation was closed when I dropped off.
lisa cJust back in trailer and leave I called prior to dropping close to home and simple in and out
Daniel WLoved everything, thank you!
Coral HThis was not where my original reservation was made. I was sent here when the original location (Honest 1 Auto) had only one trailer and the lights were not working.
Larry MA lot of cigarette smoke in the cargo van,, other than that perfect! Thank you! 😊
pamela oNeeds to be better informed on U-Haul policy. Told us wrong information.
Holly DThe Independent U-Haul Representative was verbally abusive. While the Customer service writer tried everything possibly to accommodate the rental, the Independent Owner of the franchise verbally attacked me, used profanity berating me and stated U-Haul had to answer any questions about price, that he wasn't obligated to honor U-Haul's Guaranteed Reservations, their prices or their guarantees. I contacted the Regional U-Haul office, requested to speak to Tom Burns, Regional Manager, and was told Steven (area manager) or Tom Burns, would contact me relative to this unfortunate experience. As of this time, no one at U-Haul has reached out to inquire about this situation and experience. I have a significant portion of the encounter with the U-Haul agent on video, documenting the manager's verbal abuse and stating he was not obliged to honor anything U-Haul had promised.I communicated with the Regional U-Haul office at 1-407-578-1344. If I do not receive any follow-up directly, I will post this video to social media, and U_Haul Corporate can explain it to the public, and react to the fallout from this encounter. I am a consistent customer of U-Haul, but that can change also. I have storage units, which can also be canceled. U-Haul has always maintained the utmost professionalism if my business dealings with all locations. This experience is a one of a kind, and is the most unprofessional experience I have ever experienced. The old saying is "You can spend a lifetime building a reputation, and lose it in 5 minutes." Most certainly, this applies to my feelings about U-Haul at this point. Ultimately, the reservation was not honored as established, I, for the second time, was overcharged, and what happens from here on rests with U-Haul.
Dennis SCan't think of anything. The process was painless and the staff there was professional, courteous, and friendly.
Wayne H.
Kevin Cbad communication. Rusty mildewed old trailer. Had to negotiate to improve the trailer. Limited days of service resulting in extra unneeded charges. Contracted price did not match charged price. Stupid employee who was too dumb to solve the problem. Area manager did not call back when we had concerns about the billing. Called the help line for assistance waited for a call back and the person said can't help me call back again. These clowns don't even look like they are in business anymore. The office was completely empty and the sign was down. BAD ALL AROUND!
Tim NEasy rental good customer service!
BRYAN JNo improvement needed. The staff was fantastic and friendly!!
Michelle BVery disappointed in this facility as I’ve used them before and was happy. The young man sitting inside tells me there’s no room sorry. No I’m sorry someone should’ve called you let me call another U-Haul for you to see where you can go. Has the audacity to give me an attitude when I said I don’t care it’s being dropped here because this is where my contract says to drop it. They are well aware of what is coming and going had someone called me and told me I was going to need to go somewhere else it would not have been a problem. Just telling me we’re full sorry doesn’t cut it. U-Haul should pull their franchise from this site
Dawn SThey were attentive, professional and great guys to work with. Would recommend this place!
Ken GNothing every thing great
Carl CExcellent team, I'd hire them again and I recommend them to my own mother.
Jeff JTruck was trashed and headliner rotted out and falling down. Beat up barely running old truck. Staff was incredible just truck was too old and worn out for the UHaul brand to be associated with it.
Jon PNothing. The Daytona Beach location is the greatest. Scott runs the place very well. I will not go to any other location in that area. The other larger location there really sucks. People are rude. Always a goat screw to get a trailer or truck. I stopped going there years ago. They were so rude back about 3 years ago that I went to the Nova store. Scott did his very best to accommodate my request and did. THATS WHY I GO BACK TO HIM.
Gary BGreat customer service. Would definitely rent there again.
Mike LUhaul changed reservation without notification. Original reservation location was closed and the staff sent me to Towboat location. The tow boat location person was not knowledgeable on hooking up the trailer.
Stanley LShow the renter more about the trailer after hooking up.
sheila sMade reservation 3 weeks ahead, checked in online 2 days ahead, arrived at scheduled pickup location, Airport Rd, Port Orange, and no trailer. Had to drive to Ormand Beach to get one and that facilities was fine.
Arthur D