Customer did not leave a comment.
Charles J.
Customer Reviews for Tow Boat US and Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul needs to update or confirm vendors availability for drop off . Ordering online and originally chose location that wasn't open or accepting drop off causing me to waste fuel and have to change travel plans .
Michael D.Excellent customer service. Friendly and fast service. The trailer was in excellent condition and pulled very well.
Raymond M.Remove them from the services, went to pick up trailer already had a flat tire before i even hooked up the trailer. Not to mention the new tire they put on literally shredded not even 15 minutes down the road. Waited 4 hours for it to be fixed. Problem would not have happened if the correct wheel and tire were already on the trailer. DO A BETTER PRE TRIP OF THE RENTAL EQUIPMENT BEFORE THEY HAVE A LAWSUIT ON THEIR HANDS
Justin B.Super easy and friendly staff
Russell D.Super nice facility...in and out with great service.
debbie S.Jamie was very accommodating and had me in and out in a very short time.
Wyatt D.na
Richard K.It was very easy to rent. The man who owns it was very polite. I would definitely recommend this to a friend or family.
Linda H.Super nice people would rent from them again.
Dawn S.Appears they recently changed type of business and had basically a big open, empty showroom so was a bit awkard figuring out where to go to confirm drop off.
John K.quick and easy
mike B.We got no receipt upon return. This did not result in problem in our case.
irene G.Nothing, this location is absolutely fantastic
Amanda H.The drop boxes were all broken and looked like they were not able to be used. There is no signage so we past the place many times before we realized where it was. Looks like Uhaul is a side business and nothing more.
Clifton F.Nice helpful people
Thomas B.Tow Boat US and Boat Storage is amazing and I always try to rent from them. The equipment is in great shape easy check in/out and I never have any problems. I'm treated like family and the staff do whatever they can to insure I am happy and satisfied.
Bryan J.I needed a van last minute, due to the fact a “ friend “ rescinded an offer to use their truck. I had to drive 250 miles RT to get windows I finally found for my mobile home. After months. Windows leaking on my new carpet. I was panic struck. And at work. I talked to Vanessa at Ormond Collision Center, who had helped me out when I moved a couple months prior to…. all this. She didn't have the right vehicle and sent me to Jamie at Tow Boat. They were both very knowledgeable, so helpful, calming and actually treated me with respect and compassion. Since they are both probably close to my son's age, I am doubly impressed. I always use Penske. Or have been. But I will go to these two places, no I will go to these young ladies first every time. I have 5 decades, of restaurant management, retail management , property management, both civilian and military, hotel management and much more. I know excellent customer service when I receive it. Or don't. With the world we find ourselves in today. It is even more important then ever. It's absolutely necessary. Thank you Jamie and Vanessa!
Anita T.Nothing based on my experience. Friendly courteous knowledgeable staff. Very professional and had me all fixed up quick. Thank you!
Patrick H.Great place to do all your rental needs people are great
Carl C.Everything was great I wouldn't change a thing
Carl C.Location not where I returned equipment.
TRACY M.everything went perfectly smooth and the lady was kind courteous and very patient with me.
Sharmyne C.Nothing. The equipment was great, location convenient, and this is one of the better U-Haul locations I've dealt with.
Gary K.Owner was awesome
Robert G.Very pleasant people, good business.
JAMES L.No signage. Drove past parking lot 3 times before I found location then they had the nerve to charge me for more fuel. Would not recommend this location to anyone.
TONY A.Clean inside windshield
Waymond G.Better direction and communication.
D'Arcy W.Not much to recommend. Truck was dirty though
Anthony F.Staff was great but truck was not clean when I received it and all my furniture pads were dirty and wet. The pads smells of alcohol and I could not use most of them on my furniture because I was afraid to damage my of goods.
Jeremy S.Customer friendly!
mike B.At the conclusion of my move, they refused to take the U Haul back. I had reserved it one way and tried to return it to the reserved drop off location. That location refused to take the truck. When I brought it back here, they also refused to tale the truck. I had to drive all over town to find a place that would take it. Unacceptable.
Michael H.Very rude...
JEAN ELIZABETH W.Explain the fuel economy gage in truck and its purpose for those doing long highway hauls
JEFFREY D.The guy working there was awesome, let me in early before they opened. However the truck was just old and not the cleanest.
Shane C.I was charged an additional $21 when I dropped off the trailer. I went and asked why and was informed I should not have been. How do I get reimbursed? Thanks Bob 386-453-5195
Robert M.The check in/return process (not the location) was frustrating
Barbara H.You can check out these sites yourself and delete a few.
MAGGIE C.Fast check is and quick trailer hookup.
Robyn M.Very fast and easy transaction...just what I needed on moving day...Thanks'
Douglas W.One tire was bald and a leaf spring (suspension) was broken when I picked it up. I did not notice it until I loaded the trailer later in the day. I called Uhaul the next day and had to wait for the trailer to get fixed delaying our trip. I offered to return it and get another one but was told no. The person that came out to fix it was great but said that I would not have gotten very far with the condition of the trailer. I would like a full refund on my credit card.
Michael M.In all my years dealing with UHaul (there have been many), this was worse experience ever. Dealing online will never be an option for me again. When I picked up my truck there were NO BLANKETS AND NO DOLLY ... AND NO ONE TO COMPLAIN TO! I spoke to "Dorothy" who referred me to other dealers that were open but they did not have supplies at last minute. Refund due for blankets and dolly ... $27 plus
Kim W.All good with the drop off location.
MICHAEL D.It was great. The owner is a class act
Joseph G.Keep the gas tank full. That way the customer does not have to get gas in the beginning and end of their trip. And easier for the customer to refill the tank to return, knowing just fill it up.
Cheryl P.i will comer back
Larry T.Great to so business with... thank you
Mary Y.Pick was fairly easy. But I was concerned when I found the roll up door was quite difficult to open. Luckily I had a guy to open it for me. Other than that everything else went well.
Georganne C.Quick, friendly service. Fast,friendly service.
Stephen S.