We had a very bad time. First our pickup location was different, you guys couldnt satisfy our reservation, so you had us go to this location which was 30 mins away from our home, we dont have a car so we were using uber the whole time. We had to call the customer agents almost 5 times, each with 30mins waiting and calls getting dropped. The keys that we picked from the box, was not of the truck we booked. Again we had to wait on call for an agent to pick up teh call which was again a 30mins wait. Our pickup time was 9 pm, and we got our truck at 12:30. While dropping the truck back, the main gates were closed and again, we had to wait 30mins to connect with an agent, for them to call the office to open the gates. If I have any other option in the future I will go for that but never Uhaul if that was the last choice left, I would rather prefer lifting everything myself and walk 50 miles to move than rent a Uhaul. Not to mention we almost spent 60 dollars on uber too because of the mismanagement. The agents just drop the call and dont even give a call back! 0/1000 rating.Aditya Padmakar C.
Customer Reviews for Tow Mate Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there and phone number doesn't work. Had to drop off and take picture to prove that I returned it.Brian P.
Store was a dump, nobody insideSean M.
When I reached the location to drop off the vehicle. The door was closed. I wasted an hour calling the customer service. It was 110 degree, I was just walking around the location like a fool searching for a opened door. It was a disgusting experience.Raja P.
No one was there, online check-in took forever, the dolly was not in the truck.Ryan C.
Customer did not leave a comment.Henry B.
I rented for one day and they charged me for two I want my refundmatt K.
Customer did not leave a comment.Terry F.
Customer did not leave a comment.ElIzama R.
Customer did not leave a comment.Brandon M.
Customer did not leave a comment.Regan G.
Not active rental site however Tony was greatRICHARD M.
They provided a quality truck but the area is sketchy. The online check out & in process took longer than needed.Robert G.
Customer did not leave a comment.Erin C.
Customer did not leave a comment.DEATANA B.
Nice service staffRodney G.
Customer did not leave a comment.Stacey A.
The person that assisted me was very pleasant to deal with and drop off was effortless. Thanks and keep up the good work!Daniel V.
Don't charge me for gas after I filled it up more than it was before I got itTara M.
Customer did not leave a comment.Mark C.
Keep doing what you are doing!! Excellent customer service!! Cannot say enough. Very pleased with this team. Thank you!!!Leslie R.