Customer Reviews for Tower City Motorcars

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tower City Motorcars

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William A.
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Customer did not leave a comment.

Romell W.
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Customer did not leave a comment.

Hallie B.
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The gentleman that worked there was so amazing and friendly. Great customer service.

Dennis R.
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Customer did not leave a comment.

Curtis M.
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Very small lot with no real room to leave a truck parked. Very cluttered small lot.

Michael R.
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Always friendly and informative with taking time to make sure of a comfortable experience.

Cory J.
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The guy working was really cool and personable. He had a longer beard and maybe long hair. Give that man a raise!

EFRAIN C.
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Good service

shanavia J.
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Customer did not leave a comment.

MICHAEL R.
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Friendly service, clean truck, couldn't ask for anything more.

Dominique M.
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Great service at Tower City Motors. It was an easy and quick process and the vehicle was both full and clean.

MARYKATHRYN R.
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Customer did not leave a comment.

Amber S.
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Rob P.
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Abdikadir M.
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Thank you Chris your the best! Very good man I really appreciate It I highly recommend this place and Chris and the staff there I just moved here from California thanks again..

ARTHUR D.
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Customer did not leave a comment.

Priscilla S.
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Staff was helpful and easy to work with. Location was convenient.

Elizabeth C.
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Robert P.
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Art D.
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Excellent service, very friendly people!

TIM J.
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These guys were great

Michael L.
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Customer did not leave a comment.

Zubair S.
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U-Haul system Disrespected me and put me in occuared position. The folling incedent happend:- 1. went to location 4511 Pearl Rd, Cleveland , Ohio 44109 USA. 2. As the Agent opend the screen with my reservation No 84588115. dated Saturday at 1:45 pm January 18, 2020. 3. After he opened my reservation a screen poped up stating That Caution a status o criminal terrorist take cation. 4. He looked at me and another person and stated what is going on???????? 5. immediatley I called this U-Haul at the last number they called from +12166317402. 6. A man replaied as i was my voice was in high tone inquiring about the screen occred on the system under my account. 7. He replayed he dsose not have an answer to me. and he was on speaker. and your agent was listning to all the conversation. 8. He asked to press an iqone and prceed in the service were he did and the transaction went through. 9. returend the trailer on the same day. Required:- 1. Required a full explanation from U-haul and throgh invistagtion on your system. 2. An Official apology letter on the Imbaresmant countered to me. 3. Two Individuals witnessd on the incedint. one recomended to sue the company. I need to have a replay on the above Thanks Zubair Shaikh Mobile : +12168565734 Email: zubair_shaikhsa@hotmail.com

John B.
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Customer did not leave a comment.

Carlo B.
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jack B.
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John P.
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Ihor R.
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i had no problem getting my rental,when i got there there was my ride,it was last one in the lot.i wondered yo myself what is the next customer going to do, this location needs more vehicles.just my thoughts

Jason J.
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I rent from U-Haul on a regular basis and hands down this is the best location to use. Keep up the great work!

Young-In C.
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Customer did not leave a comment.

Kristen R.
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Too much to say

Tomaleda A.
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Customer did not leave a comment.

Chester H.
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This truck was the most violent, loud, and sketchy truck I have ever rented; and I've rented quite a lot of trucks. It was an absolute fight, either loaded or empty, to keep it tracked in a lane. The cab noise was absolutely deafening. The truck was clean and did it's job, but driving it was like wrestling a wild horse for my four hour drive. Will probably look to a different rental company for different equipment for my next inevitable move.

Daniel M.
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My truck was at the wrong location. I had to go out my way to get let alone the difference my old great aunt payed in gas and millage is ridiculous why reserve for a location have a confirmed email for that location and then the location has no idea of my reservation? Doesn't make since and penske will host my next move for sure. Never have I had someone tall to me the way the woman did at the Lakewood location did their customer service sucked if you really want my opinion!!!!

thomas S.
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Miguel T.
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REBECCA W.
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RICARDO P.
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The process was smooth and fast. The gentleman there was very friendly and professional. All went well from beginning to end.

tony B.
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Let customers pay with cash instead of having to use credit cards!

Laurie W.
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Chris was nice and very friendly best uhaual associate I came across way better than my last associate!

John D.
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Friendly guys, they did the whole trailer hook up process for me. I am a frequent trailer renter. They are one of the best for customer service

angela C.
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The start of my rental was awful went to one place placed the order went to pick the truck up at gas city was told no could not have it as they rented it so had to call was told when o called that it was not true it was still under my name as renting so had to cancel got another place that was decent but my card was charged 100 was not told that then was told they credited the difference back. It took 4 days to get my money back. Overall not happy

samia G.
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Shelena R.
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LYLE T.
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JARVIS H.
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excellent service.

Renee K.
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This is a small business and we have rented a UHaul truck from them a few times now. We have always received great service, great conversation, and friendliness at this location. I would definitely recommend them.

David K.
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Customer did not leave a comment.

Renee K.
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The gentleman who helped us was very friendly and courteous. We had no problems in picking up the truck or dropping it off.

Michael I.
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Very personalable service. Keep up the good job!

Alexis D.
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The location great, not far from me at all. It was a bit of a tight squeeze trying to get in and out when they're busy, but overall no complaints. It was also super convenient to be able to drop it off 24/7. Got done early and was able to feel comfortable dropping it off.

Casey O.
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Customer did not leave a comment.

Michelle L.
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Make it easier for me to get my money back for two they charge me over and above what I used on the truck rental

tom M.
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Nothing, Chris was a very nice guy.

Dave H.
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They went the extra mile to make sure I was safe, Inspected my wiring harness and made a quick repair at no cost and showed me proper trailer hookup..

ROBERT M.
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These guys are great. Rent a uhaul here.

reinaldo C.
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Everything work good for me.Thank you

James M.
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The UHaul POS software was not working. What should have taken 10 minutes or less took 35 minutes. You need a back-up server. Renters are usually in a hurry. In my case, I had a narrow window in which I had access to the loading dock to empty my apt.

Jill C.
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The man didn't know how to compensate me for the $50 guarantee.

karen P.
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Customer did not leave a comment.

Cary B.
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Customer did not leave a comment.

max P.
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Everything was great and the move went smooth

Kelly H.
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The self service pickup is too complicated. There should be an option to complete this ahead of time. It took 15 minutes to complete the checkout and we had to wait in the cold while this process was completed. I will not use this service again.

Jahaira F.
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Everyone was nice I wouldn't change anything

Ron E.
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please make sure you guarantee the owner of that pearl road location a 10 footer since his was broken into a few weeks ago...he's a good dude who seems to work very hard...

james A.
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Customer did not leave a comment.

Brian S.
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Nancy S.
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Steve W.
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Joshua T.
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Milan K.
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Keep up the good service

Mark B.
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I am trying to figure out why my account was charged $167, but i was quoted several lower amounts..can someone email me at markburchett77@gmail.com or call me at 216-795-5914 please to straighten this out? Thanks!

David H.
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Very nice place to pickup a uhaul.

Edward M.
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Customer did not leave a comment.

Diamond T.
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They was wonderful they was so pleasant.

Gina V.
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The owner was courteous, professional, kind, accommodating. He ensured he answered all our questions and thoroughly explained everything.

Cindy S.
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Great customer service, professional, timely and helpful...Thank you for such a great experience.

DIANA O.
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A truck was available when I needed it.

Gianna M.
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Let people know about hidden fees before you charge their card

Miguel S.
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Customer did not leave a comment.

Jessica K.
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The guys here are super nice and they always have the best vintage automobiles in the lot to check out!

James L.
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This rental location was GREAT. The equipment was on-time. The gentleman who processed our order was very helpful and answered all questions we had. He even gave us a call when the prior renter returned the truck early. This was a100% hassle free experience!

Eric T.
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I will NEVER pick up anything at this nasty place ever again!! I helped the so called man push the trailer into position (since it was an uphill chore) and attach to my vehicle. When I returned it the other guy notified him that I have returned , and he stated " this is uhaul not mehaul. Unhook it and put it back in the spot where it was". I could not believe what I have heard!! After unhooking the trailer and trying to back it in downhill the trailer started pulling me and I fell to the ground. I plan on contacting uhaul asap of my experience with this so called dealer. My father worked for Uhaul as a mechanic a while back for many years and I worked there as a detailed for awhile until I went to college. Back in those days Uhaul was a professional business. If Uhaul condones this type of business practices....They have really went downhill!! I have rented 3 times in the past 8 months. This situation will make me think twice about renting from Uhaul if the need arises!!

anthony Z.
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Excellent customer service. Very friendly. Would rent from this location again

Leslie C.
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Customer did not leave a comment.

NICK S.
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Very friendly and helpful.

Elizabeth W.
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Customer did not leave a comment.

David R.
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everything was great owner was there on time trailer was top notched

RONALD K.
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Customer did not leave a comment.

ROBERT M.
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Do yourself a favor and rent something from these guys. They are great. Thanks Chris and Al !

BERNARD K.
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They were awesome &friendly very helpful. I will be renting a truck soon will go back to them

Susan M.
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They guys there were so friendly and helpful. I will use them again and recommend them.

JOHN T.
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Customer did not leave a comment.

Andrea Z.
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Customer did not leave a comment.

VOLODYMYR Z.
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good service, nice guys, friendly...

MIKE A.
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Trailler inspection has been expired for 3 years, expired in 2012...was told wrong information mutpile time, was told that the trailler has a 7 way plug not a 4 way flat plug. Had to buy an adapter when i had one at home. Employees should know the rentals alot better.....

John A.
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Chris was Very nice and friendly. I highly recommend This Uhaul location to anyone that wants a very smooth transaction!! Thanks again!!

TOM S.
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Customer did not leave a comment.

WAYNE H.
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This was by far the best Uhaul location i have dealt with.

robert M.
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Great guys and enjoyed doing business with them. Five star service all the way. I will be back for sure!

No reviews have been submitted for this location.

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