Customer Reviews for Tower City Motorcars
(U-Haul Neighborhood Dealer)

212 reviews

4511 Pearl Rd   Cleveland, OH 44109
(Located at the corner of Pearl Rd & Cecelia Ave)

(216) 912-0025

Location Hours

  • Mon-Fri: 10:30 am - 6 pm
  • Sat: 10:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(216) 912-0025

4511 Pearl Rd
Cleveland, OH 44109
(Located at the corner of Pearl Rd & Cecelia Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 6 pm
  • Sat: 10:30 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very friendly

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
4.0

Customer did not leave a comment.

SALEM H. 
Rating:
5.0

They were very nice people ! Especially Chris , he was very nice & very friendly , he was also very helpful & since it was our first time renting a uhaul , he explained everything too us & answered all our question !! Loved scooter , she made the service 10x better 10 out of 10 highly recommended !

SETH C. 
Rating:
5.0

The rep was very good, easy to deal with

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

There's nothing to improve. Customer service is great. Very nice environment to be around.

MARTREAL W. 
Rating:
5.0

Service was great and the gentleman that checked me me was very nice and helpful.

Carla M. 
Rating:
5.0

Everything was awesome here pertaining to service and equipment. I had no idea that there was a U-Haul so close to me. Definitely a repeat customer when I need my next rental.

GION M. 
Rating:
5.0

Customer did not leave a comment.

deborah S. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Very nice and smooth service very helpfull

Montovany D. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Nia Ayanna A. 
Rating:
5.0

Thank you Chris! My move was made simple and easy. I will definitely rent through this location again.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Theresa R. 
Rating:
2.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Raynlado C. 
Rating:
4.0

Needs more parking.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Great Place and wonderful help. The man is always willing to accommodate if able, the trucks are always ready and clean. Even when one was dingged up he showed me how to dispute made sure everything worked out. Id use them again and again while telling all to do the same.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

BRICE S. 
Rating:
2.0

Shady place! charged me for things that never occurred. Never had a dolly on the truck and got charged. A cleaning fee? What am I suppose to take it through a car wash? I swept it out and it was only me in the cab. I had 24hr rental fee and dropped it off after 5 hours, but got a charge because I did not put the key in there hands and put it in the drop box. Shady Shady Shady! Never again!!!!!!

Kimberly T. 
Rating:
4.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Taking Picture of Driver's License on Cell Phone was Complicated, and took a Lot of Time to get Past this Procedure.

Robert M. 
Rating:
5.0

Chris was a great. Such a friendly person. Made the experience enjoyable and quick.

Daniel B. 
Rating:
5.0

Chris was really helpful and professional. He was very understanding of a late infraction and let me off. Thank you Chris.!? I believe this location should be invested in. It could be a more welcome location with the right people.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Romell W. 
Rating:
5.0

The gentleman that worked there was so amazing and friendly. Great customer service.

Hallie B. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
3.0

Very small lot with no real room to leave a truck parked. Very cluttered small lot.

Curtis M. 
Rating:
5.0

Always friendly and informative with taking time to make sure of a comfortable experience.

Michael R. 
Rating:
5.0

The guy working was really cool and personable. He had a longer beard and maybe long hair. Give that man a raise!

Cory J. 
Rating:
5.0

Good service

EFRAIN C. 
Rating:
3.0

Customer did not leave a comment.

shanavia J. 
Rating:
5.0

Friendly service, clean truck, couldn't ask for anything more.

MICHAEL R. 
Rating:
5.0

Great service at Tower City Motors. It was an easy and quick process and the vehicle was both full and clean.

Dominique M. 
Rating:
5.0

Customer did not leave a comment.

MARYKATHRYN R. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Rob P. 
Rating:
5.0

Thank you Chris your the best! Very good man I really appreciate It I highly recommend this place and Chris and the staff there I just moved here from California thanks again..

Abdikadir M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Staff was helpful and easy to work with. Location was convenient.

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Excellent service, very friendly people!

Art D. 
Rating:
5.0

These guys were great

TIM J. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

U-Haul system Disrespected me and put me in occuared position. The folling incedent happend:- 1. went to location 4511 Pearl Rd, Cleveland , Ohio 44109 USA. 2. As the Agent opend the screen with my reservation No 84588115. dated Saturday at 1:45 pm January 18, 2020. 3. After he opened my reservation a screen poped up stating That Caution a status o criminal terrorist take cation. 4. He looked at me and another person and stated what is going on???????? 5. immediatley I called this U-Haul at the last number they called from +12166317402. 6. A man replaied as i was my voice was in high tone inquiring about the screen occred on the system under my account. 7. He replayed he dsose not have an answer to me. and he was on speaker. and your agent was listning to all the conversation. 8. He asked to press an iqone and prceed in the service were he did and the transaction went through. 9. returend the trailer on the same day. Required:- 1. Required a full explanation from U-haul and throgh invistagtion on your system. 2. An Official apology letter on the Imbaresmant countered to me. 3. Two Individuals witnessd on the incedint. one recomended to sue the company. I need to have a replay on the above Thanks Zubair Shaikh Mobile : +12168565734 Email: zubair_shaikhsa@hotmail.com

Zubair S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Carlo B. 
Rating:
5.0

Customer did not leave a comment.

jack B. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

i had no problem getting my rental,when i got there there was my ride,it was last one in the lot.i wondered yo myself what is the next customer going to do, this location needs more vehicles.just my thoughts

Ihor R. 
Rating:
5.0

I rent from U-Haul on a regular basis and hands down this is the best location to use. Keep up the great work!

Jason J. 
Rating:
3.0

Customer did not leave a comment.

Young-In C. 
Rating:
1.0

Too much to say

Kristen R. 
Rating:
3.0

Customer did not leave a comment.

Tomaleda A. 
Rating:
5.0

This truck was the most violent, loud, and sketchy truck I have ever rented; and I've rented quite a lot of trucks. It was an absolute fight, either loaded or empty, to keep it tracked in a lane. The cab noise was absolutely deafening. The truck was clean and did it's job, but driving it was like wrestling a wild horse for my four hour drive. Will probably look to a different rental company for different equipment for my next inevitable move.

Chester H. 
Rating:
1.0

My truck was at the wrong location. I had to go out my way to get let alone the difference my old great aunt payed in gas and millage is ridiculous why reserve for a location have a confirmed email for that location and then the location has no idea of my reservation? Doesn't make since and penske will host my next move for sure. Never have I had someone tall to me the way the woman did at the Lakewood location did their customer service sucked if you really want my opinion!!!!

Daniel M. 
Rating:
2.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

The process was smooth and fast. The gentleman there was very friendly and professional. All went well from beginning to end.

RICARDO P. 
Rating:
3.0

Let customers pay with cash instead of having to use credit cards!

tony B. 
Rating:
5.0

Chris was nice and very friendly best uhaual associate I came across way better than my last associate!

Laurie W. 
Rating:
5.0

Friendly guys, they did the whole trailer hook up process for me. I am a frequent trailer renter. They are one of the best for customer service

John D. 
Rating:
4.0

The start of my rental was awful went to one place placed the order went to pick the truck up at gas city was told no could not have it as they rented it so had to call was told when o called that it was not true it was still under my name as renting so had to cancel got another place that was decent but my card was charged 100 was not told that then was told they credited the difference back. It took 4 days to get my money back. Overall not happy

angela C. 
Rating:
2.0

Customer did not leave a comment.

samia G. 
Rating:
5.0

Customer did not leave a comment.

Shelena R. 
Rating:
5.0

Customer did not leave a comment.

LYLE T. 
Rating:
5.0

excellent service.

JARVIS H. 
Rating:
5.0

This is a small business and we have rented a UHaul truck from them a few times now. We have always received great service, great conversation, and friendliness at this location. I would definitely recommend them.

Renee K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

The gentleman who helped us was very friendly and courteous. We had no problems in picking up the truck or dropping it off.

Renee K. 
Rating:
4.0

Very personalable service. Keep up the good job!

Michael I. 
Rating:
4.0

The location great, not far from me at all. It was a bit of a tight squeeze trying to get in and out when they're busy, but overall no complaints. It was also super convenient to be able to drop it off 24/7. Got done early and was able to feel comfortable dropping it off.

Alexis D. 
Rating:
5.0

Customer did not leave a comment.

Casey O. 
Rating:
4.0

Make it easier for me to get my money back for two they charge me over and above what I used on the truck rental

Michelle L. 
Rating:
5.0

Nothing, Chris was a very nice guy.

tom M. 
Rating:
5.0

They went the extra mile to make sure I was safe, Inspected my wiring harness and made a quick repair at no cost and showed me proper trailer hookup..

Dave H. 
Rating:
5.0

These guys are great. Rent a uhaul here.

ROBERT M. 
Rating:
3.0

Everything work good for me.Thank you

reinaldo C. 
Rating:
5.0

The UHaul POS software was not working. What should have taken 10 minutes or less took 35 minutes. You need a back-up server. Renters are usually in a hurry. In my case, I had a narrow window in which I had access to the loading dock to empty my apt.

James M. 
Rating:
3.0

The man didn't know how to compensate me for the $50 guarantee.

Jill C. 
Rating:
3.0

Customer did not leave a comment.

karen P. 
Rating:
4.0

Customer did not leave a comment.

Cary B. 
Rating:
5.0

Everything was great and the move went smooth

max P. 
Rating:
4.0

The self service pickup is too complicated. There should be an option to complete this ahead of time. It took 15 minutes to complete the checkout and we had to wait in the cold while this process was completed. I will not use this service again.

Kelly H. 
Rating:
5.0

Everyone was nice I wouldn't change anything

Jahaira F. 
Rating:
5.0

please make sure you guarantee the owner of that pearl road location a 10 footer since his was broken into a few weeks ago...he's a good dude who seems to work very hard...

Ron E. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
No reviews have been submitted for this location.

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