Customer Reviews for Town & Country Self Storage
(U-Haul Neighborhood Dealer)

448 reviews

3101 Old Sterlington Rd   Monroe, LA 71203

(318) 327-3295

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 327-3295

3101 Old Sterlington Rd
Monroe, LA 71203

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would not recommend North 29th loc!location

dorothy S. 
Rating:
5.0

Customer did not leave a comment.

Whitney M. 
Rating:
4.0

Nothing

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Tonya W. 
Rating:
2.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

COATTIA C. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
3.0

The front desk person should at least offer or check to see if a dolly or blankets, any accessories are needed for safe transfer of furniture. Nothing was in the back of the truck. Very disappointed with this

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

Sridhar J. 
Rating:
4.0

No

ORLANDO F. 
Rating:
4.0

Make all chargers clear!We were told,If we bought truck back full of gas we wouldn't have to worry about millage charge!Anther employ was working when we turned truck in!He didn't know anything about what we were told&charged us per mile!😪

Michelle C. 
Rating:
3.0

NA

Charles L. 
Rating:
5.0

The woman was very nice and caring. I was very pleased with the whole experience. Thanks 🙏🏻

Stephen L. 
Rating:
5.0

Bad tires on the truck. had a blow out and damaged a smart TV, coffee table and a few other things broken. Was not told insurance was available . Could not get transporter because system was down nationwide . No compensation for the delay.& inconvenience

Bessie L. 
Rating:
5.0

The trucks need cleaning and up keep. It was hard to start.

Janice K. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Eosian R. 
Rating:
3.0

Make sure your info in confirm to avoid mishaps.

Carlisha J. 
Rating:
5.0

Service was great, staff friendly and professional! Got what i needed in a timely manner

CURTIS W. 
Rating:
5.0

I really appreciate the lady at the front desk. She was really thorough and funny. It was altogether great service.

TAMARA J. 
Rating:
3.0

Encourage all locations to offer the end to end service..regardless of the size of the facility.

Kisha G. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
3.0

The location is kinda in a curve and difficult to get out when the traffic is heavy.

Gay B. 
Rating:
5.0

U-Haul employee Tom was extremely helpful & explained all pertinent rental & contract information & questions very well/clearly. By far the best U-Haul experience my family or I have ever had. Will definitely recommend the 3101 Old Sterlington Rd, Monroe, LA 71203 location to all local friends & family needing to rent moving equipment in the future.

Tom M. 
Rating:
5.0

Not one thing very well managed. Thank you U-Haul

anne H. 
Rating:
5.0

Customer did not leave a comment.

Demario B. 
Rating:
5.0

Very helpful and willing to be covid safe. . Great experience. .

melanie W. 
Rating:
5.0

Customer did not leave a comment.

Latoya S. 
Rating:
5.0

I was not able to complete the return process due to it could not pick up my location when I returned the truck.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Sharaymonian L. 
Rating:
5.0

Customer did not leave a comment.

Mayank S. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
1.0

Customer did not leave a comment.

Cheryol B. 
Rating:
1.0

When I walked in, i started getting questioned as to why i need the truck for 2 days, then told I needed a bigger truck for the size of house I was moving. I knew exactly what i needed and rented the size of truck i needed for the time i needed. This is not my first time moving or using a U-haul. It may be my last. I don't need someone who has no idea of what I am doing trying to tell me what i do and don't need. Learn to trust your customer, we are the one doing the move and paying.

Troy C. 
Rating:
2.0

Customer did not leave a comment.

NIKKIE P. 
Rating:
3.0

Vehicle was dirty And needed vacuuming and wiped down inside. They lied about how much gas I returned it with and charged $20 plus for gas after we put in 5 gallons for a 28 mile trip Very dishonest business practices and I would never used this location for anything. They were condescending in tone when they returned my call about this issue and I told them they were dishonest. They said they do not try to be dishonest - so I assume it is only natural. Rent at your own risk. Insist on a full tank of gas when you rent - their ability to read a gauge is very questionable.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Make that self checkin a little more easier. Give us a code to use when doing self check in.

Ursula C. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
3.0

Customer did not leave a comment.

Demarria G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Keala H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

Manager rude

Alice B. 
Rating:
5.0

Customer did not leave a comment.

Leandrew N. 
Rating:
5.0

Thanks Tracey for everything ??

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Rochelle B. 
Rating:
5.0

Customer did not leave a comment.

LaShondra R. 
Rating:
5.0

Customer did not leave a comment.

Kasey B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Nothing. My first time renting. Well...there is something you can do-you can keep that kind "young man" that ran the place today. What an efficient, great personality, and humorous gentleman. He adds a lot to the business. He even called me to verify that my mileage was correct-he thought there was an error. I'll rent from him ANY DAY!!

Etheldra S. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Nothing everything was Excellent!!!

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

The staff were great and friendly. Pick up was simple and easy. Great experience. Would definitely use again and recommend!

Montia T. 
Rating:
5.0

They are great??

Shantric P. 
Rating:
5.0

Work out any alternate location pick ups more than one day out from pick up.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Jerrie W. 
Rating:
5.0

Great service

Summer Y. 
Rating:
5.0

Customer did not leave a comment.

Kenyada B. 
Rating:
5.0

Customer service was wonderful!

Shirley N. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Did after hour drop. Very nice man called to make sure every thing was good with Truck on our trip. Nicely lite area to drop off with cameras and plenty of room.

Jennifer H. 
Rating:
5.0

The cover and Dollie shouldn't be in that location of the truck, my furniture got up under the bag and when they move it out the green lock pulled off cause it was trying to come with the furniture. Other than that it was great

Shonda D. 
Rating:
4.0

Customer did not leave a comment.

Rodrick B. 
Rating:
5.0

Customer did not leave a comment.

alfred H. 
Rating:
5.0

This is a family run operation that I have used before. everyone is knowledgeable and helpful. The father helped me this week-end and he was very good. I definitely will use this location again

TOM J. 
Rating:
5.0

Y'all did a good job at this location keep it up!! ????

Miranda H. 
Rating:
3.0

I think yall over chargerd me i never paid 75.00 for a uhaul in my whole entire life Michelle patterson 211 madison drive Monroe la.71203 3189149293

Michelle P. 
Rating:
5.0

I'm great, both locations were awesome

VERNELL W. 
Rating:
5.0

Customer did not leave a comment.

Chassidy K. 
Rating:
5.0

Very nice people to deal with in the office. No complaints at all.

Tana T. 
Rating:
5.0

Tracy saved the day and was able to find me a moving van fast! I 'reserved' a truck online a a different location then drove 6 hrs to move my 87 y/o grandmother. When i arrived at the other location, ( Bastrop, LA) not only were they closed, but had no trucks. Help your customers by doing away with online reservations! Please! Your online inventory is NOT ACCURATE.

Robert C. 
Rating:
5.0

I can't tell you what you can do to improve your services. The service I received was totally excellent. The were very knowledgeable and helpful. Thank You. I will definitely be using their service in the future.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Zantoria J. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

Located in a curve of the road and a little hard to pull out on the road.

willard B. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

SHARLIETTA G. 
Rating:
4.0

Staff were friendly and made the return quick and easy.

Max S. 
Rating:
5.0

My experience was AMAZING!!!!! Customer service was great!!!

Kozette E. 
Rating:
5.0

Wonderful staff, very friendly and Family oriented. Thank you Traci. You provided us with a great rental experience. We were very happy with the rates and vehicle.

Rev. Arthur V. B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Dionne was a pleasure to work with and much appreciative of her for getting me set up with a truck. I came in just about closing time and she was willing to set me up that evening which made a big difference in getting my work done this week. Thanks D

JEFFREY L. 
Rating:
5.0

Awesome

CELESTE B. 
Rating:
5.0

Customer did not leave a comment.

Kristine B. 
Rating:
2.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Everything went smoothly. Thank you

Regina J. 
Rating:
3.0

I live in Bastrop. There should be one here.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Horace K. 
Rating:
5.0

Need to speak to a manager about my money taken off of my card.

Latoya S. 
Rating:
5.0

He was excellent and explain clearly on how to use it properly

sharon F. 
Rating:
5.0

Customer did not leave a comment.

Delicia M. 
Rating:
3.0

Customer did not leave a comment.

Tessica J. 
Rating:
5.0

I love Mrs Tracy best uhaul I had in years

Porsha R. 
Rating:
5.0

Nothing. This location is the best in town.

TIFFANY J. 
Rating:
5.0

The man at this location was very kind and professional

Tina R. 
Rating:
5.0

I always use this location because of the SUPERIOR Customer Service I receive from all of the staff. They are extremely knowlegeable, courteous and professional. I always recommend this location to other.

KATHY K. 
No reviews have been submitted for this location.

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