Customer Reviews for Town & Country Two

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Town & Country Two

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Vincent C. on

Rating:

Staff was literally ASLEEP behind the desk @11am????? I need a job there! Not helpful at all - I had to make calls to figure out a drop off and finally called corporate 800#. 24hr. drop off but not allowed to drop outside the gate? Staff then lied and said he called his DM (BS because I am sure it was the opposite) and said his DM would pick up the trailer so as not to leave it "outside" the gate - funny because I went out to eat lunch 2 days later and guess what - the trailer was still in the EXACT spot I dumped it - outside the gate. I used U-haul for the longest time on numerous occasions but will NEVER use again and will let others know of the horrible customer service.

Thomas A. on

Rating:

Customer did not leave a comment.

Joyce H. on

Rating:

Customer did not leave a comment.

tim W. on

Rating:

I believe it was Dustin who strived to make me a satisfied customers. He really went the extra mile.

William S. on

Rating:

1 - Ensure the clerk confirms expected return time. This did NOT happen when we picked it up and therefore no return details were provided to us since we ended up returning it after hours. We estimated a 24 hour need, not a 20 hour need so the clerk should have confirmed this prior to giving us the keys. 2 - Clerk should show the clients that the mileage noted on the contract matches what is on the truck. We have concerns that the initial (pickup) mileage was incorrect because we drove ~30 miles only and the odometer showed 120! Therefore we ended up paying much more than we should have!!!!! This should have been a very easy rental and ended up being quite frustrating due to ineffective customer service at the rental site and the lack of communication of expectations.

pedro G. on

Rating:

Customer did not leave a comment.

Jason K. on

Rating:

The charge was not there fault, but when I called the solution was “call U-Haul”. Could have just said the system shows you drove 1400 miles, but nope...nothing but, “call U-Haul”. When I said $231 has just been stolen from me...he hung up on me. Awesome.

Francesca T. on

Rating:

We dropped after hours and didn’t talk to anyone. The lot was small to drop off.

Jim L. on

Rating:

Everything came together and our move went well.

Jeff E. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

Customer did not leave a comment.

Paul J. on

Rating:

Customer did not leave a comment.

Paul G. on

Rating:

Customer did not leave a comment.

Derek R. on

Rating:

Customer did not leave a comment.

GLORIA H. on

Rating:

Moving plans changed, had to cancel my U-Haul reservation and store my belongings in ME. I am not in need of the unit I reserved. I need of a small climate controlled unit near Mooresville, NC.

james W. on

Rating:

Customer did not leave a comment.

Phillip H. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

andrew J. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Give the customer a little more information about the pricing policy and return policy. We did not realize the facility would be closed when we returned the truck and we weren't given any directions on what to do if the place was closed. The online directions were very vague.

Andrew B. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Customer did not leave a comment.

Lonnie D. on

Rating:

The lady and her daughter at facility were both very friendly and a joy to do business with! Thank you!

Daniel L. on

Rating:

The lady at the desk was wonderful and nice. Very helpful and answered my questions. The truck however was not in good shape. There was a small crack in the windshield, the cable of the truck smelled and looked dirty. Renting from Penske and now U-Haul is like night and day.

Herman R. on

Rating:

Customer did not leave a comment.

Doug W. on

Rating:

My experience was wonderful. Dee even opened a few minutes early for me so I didn't have to wait. She took the time to explain everything to me so returning the trailer I rented was quick and easy. She even called the next morning to ensure I was able to move my vehicle with no problems. Hope you have people like her at all your locations.

John K. on

Rating:

Customer did not leave a comment.

Brandon G. on

Rating:

Storage yes, avoid uhual

Matthew A. on

Rating:

Customer did not leave a comment.

Kartley B. on

Rating:

Need signs on where to park the uhaul when you return it.

gerry S. on

Rating:

Customer did not leave a comment.

Lisa T. on

Rating:

The office was closed and we were unable to use the facility after making a reservation.

KIMBERLY M. on

Rating:

Presence of termites coming through cracks in the floor of our unit. Fortunately, we saw them and put heavy plastic down before storing our belongings. Reported issue to management.

Scott K. on

Rating:

Customer did not leave a comment.

MARGARET E. on

Rating:

Office should be available for questions even if they can’t physically be there.

Frank G. on

Rating:

The lady helped me out with the trailer she was very polite and very friendly.

Gil L. on

Rating:

Excellent customer service

Lori W. on

Rating:

Thank you so much Town and Country Storage for all of your assistance!

Sammy J. on

Rating:

Customer did not leave a comment.

JEMCO I. on

Rating:

This is a very friendly and well run facility.

jessica M. on

Rating:

Customer did not leave a comment.

Jon P. on

Rating:

Customer did not leave a comment.

JAMES B. on

Rating:

Good staff and good facilities.

Christopher R. on

Rating:

I did the express check in and had everything paid for including denying the safetow option. However when my husband picked it up I was charged for the service. I tried to call the location but was just told I should’ve gone with my husband to pick it up and make sure it was right. That’s a little hard when he’s picking up in North Carolina and I’m in Indiana. The lady also said she specifically asked my husband about it. This is a lie because never talked to a lady. He walked in a a guy did it all. I also wanted the receipt in my name for work reimbursement but that didn’t happen either. What’s the point of express check in when it doesn’t do

TOM W. on

Rating:

I used your truck for two days and was charged for four. My bill went from 93 dollars to 289..I had to go back to the store to get the money returned to my account that say will take 3to 4 days. They charge your account immediately but 3to4 days to return. That’s not right. It’s your mistake not mine

DILLON C. on

Rating:

Amazing

Frank G. on

Rating:

Customer did not leave a comment.

Jeffrey P. on

Rating:

Customer did not leave a comment.

JOHN S. on

Rating:

Customer did not leave a comment.

Shayne S. on

Rating:

Customer did not leave a comment.

Dylan A. on

Rating:

Everything was great except the front window was filthy. Very hard to see at night. Appeared that the inside of the window was cleaned with dirty rag leaving lots of streaks.

Huimin B. on

Rating:

Customer did not leave a comment.

brian R. on

Rating:

actually have trailers in inventory. Honor reservations. Darla at home office was helpful and considerate. ian and Dave at 220 e.117 st. in NYC were excellent

william D. on

Rating:

Their hours of operation are too limited which caused me to be charged for an extra day. They close too early and open too late in the morning

Timothy S. on

Rating:

Customer did not leave a comment.

Tim S. on

Rating:

Customer did not leave a comment.

JOHN S. on

Rating:

Customer did not leave a comment.

diane D. on

Rating:

But much. Credit card machine was not working

Charlene R. on

Rating:

Customer did not leave a comment.

Paul N. on

Rating:

Customer did not leave a comment.

Fadi R. on

Rating:

The owner of this place seemed, they did not wanted to be in the u-haul rental business. They did not know what they were doing. I wanted a one day rental, they said system is allowing two days, and upon return it will only charge you for one day. I returned the trailer well before one day, and they charged me for TWO days and they are refusing to refund me for the second day. Based on my experience, this is very bad customer service, it is called slamming and overcharging, and I do not recommend to anyone.

JASON B. on

Rating:

Customer did not leave a comment.

Anant P. on

Rating:

Customer did not leave a comment.

Holly K. on

Rating:

Customer did not leave a comment.

Nancy B. on

Rating:

Rented a cargo trailer to pick up here. The lady there couldnt get my reservation details right on the computer so had to cancel and start over and check in again for the correct amount to charge me. Then she got nasty with me hooking it to my hitch and the trailer was not level so went to another location at 302 Plaza Dr who changed out the hitch ball with a better riser to make it level. They were very helpful and I would highly recommend that location.

Thomas S. on

Rating:

Customer did not leave a comment.

Barry G. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Maintain windshield wipers for the driver. I found them to be noisy, worn out, and should have been replaced long ago.

frederick H. on

Rating:

Customer did not leave a comment.

DAN G. on

Rating:

Your call centers are very difficult to work with. Should you have a question about something in the location you are at or going to they cannot answer it. I explained to the lady I was working with that I needed to speak to someone at an exact location. She informed me she would have them call me - no one ever calledme back. Another similar example is the call center lady told me my location had their phones forwarded to the call location. Again no satisfaction from the call center, I went directly to the local location. They informed me that they never had there number forwarded to the call center, therefore I was lied to. Local location informed me the call center always tell everyone that numbers are forwarded to the center, simply not true. My advice get rid of the call centers and speak directly to the local location, at least you get a true and correct answer.

DELORES G. on

Rating:

I was debit pending twice for the same price on my debit card, this is ridiculous. . I had a very bad experience with this situation.

Lisa L. on

Rating:

Customer did not leave a comment.

Stephen A. on

Rating:

Customer did not leave a comment.

Donald G. on

Rating:

This location was fine except the tiny parking area to drop the trailer. However my online experience and with the 800 number was unacceptable. They wasted my time on Sunday and blamed me for it and told me I was at the wrong location. All while the other location wasnt even open. Then I had to spend hours on the phone forcing them to give me their $50.00 "reservation guarantee" If I have a choice I will not use Uhaul again.

AVA S. on

Rating:

Customer did not leave a comment.

on

Rating:

I reserved and picked up a 5x8 trailer for a 750-mile one-way trip going north and it had no tread on the tires. I drove through 2 snow storms and felt very fortunate and lucky that I made it through all the weather without anything bad happening. My suggestion is to make sure these trailers have good tires on them before taking a trip through the upper northeast in the winter time.

vivian M. on

Rating:

I love to deal with people that love the job they perform. Would highly recommend them. I am a repeat customer. Keep doing what you are doing.

Don H. on

Rating:

Customer did not leave a comment.

Robin I. on

Rating:

Customer did not leave a comment.

Suzanne H. on

Rating:

Customer did not leave a comment.

Blair V. on

Rating:

Customer did not leave a comment.

Carlos D. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Sandra B. on

Rating:

Even though system had crash 2 days before and was slow. Overall was great Service.

Donald P. on

Rating:

Customer did not leave a comment.

RAYMOND R. on

Rating:

Better Parking for the Larger Trucks.

carol H. on

Rating:

Customer did not leave a comment.

Sandra A. on

Rating:

Customer did not leave a comment.

Richard Y. on

Rating:

Customer did not leave a comment.

TONIA G. on

Rating:

Tammy was very nice during a very stressful time for me..

Cathy B. on

Rating:

We have rented everyfrom u boxes, truck, and storage unit . All have been great from people picking up and delivering uboxes to the helpful people at town and country Ro the most hospital and nice folks at Mooresville. I rate uhaul the best! --Kathy Bestwick

Richard M. on

Rating:

All was very good except the parking convenience was a little weak

darin R. on

Rating:

Customer did not leave a comment.

keith G. on

Rating:

Customer did not leave a comment.

Tony D. on

Rating:

Customer did not leave a comment.

Gregory S. on

Rating:

Tammy was very helpful

Joe C. on

Rating:

Customer did not leave a comment.

james G. on

Rating:

More of the same ! Excellent in every way.

William M. on

Rating:

Customer did not leave a comment.

Richard R. on

Rating:

Customer did not leave a comment.

Warren K. on

Rating:

Customer did not leave a comment.

Krystal B. on

Rating:

Customer did not leave a comment.

Joe S. on

Rating:

Excellent Service. All went as planned!.

Mitchell E. on

Rating:

Customer did not leave a comment.

Mark B. on

Rating:

Customer did not leave a comment.

Lance D. on

Rating:

Nope - all good. Provided me with the free month of storage that I asked about because of a sign inside the box of the truck

Cheryl K. on

Rating:

Customer did not leave a comment.

Robert F. on

Rating:

Customer did not leave a comment.