Customer Reviews for Town & Country Two
(U-Haul Neighborhood Dealer)

437 reviews

2788 Charlotte Hwy   Mooresville, NC 28117

(704) 662-6871

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 1/18/2022: Closed

Services at this Location:

Contact Us

(704) 662-6871

2788 Charlotte Hwy
Mooresville, NC 28117

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 1/18/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LOUIE E. 
Rating:
5.0

I found myself here after your vendor dropped the ball and missed our appointment. Kind a courteous.

CLIFFORD R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BHARGAVA C. 
Rating:
5.0

Nothing Dee was very nice and informative she checked out the trailer before we left and wished us a safe trip.

PHILLIP M. 
Rating:
1.0

Lady was a rude bitch and a liar

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Really helpful staff and well maintained truck. Better than last I haul rented in Durham.

BENJAMIN C. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

KIERRA J. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Needs more parking space to accommodate customers.

Warren K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Truck has a very bad vibration in the front end, felt very unsafe driving

KENNETH P. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Woman was very nice and friendly and made drop off a breeze.

JOSEPH H. 
Rating:
5.0

Nothing

BOBBY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

GARIN B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Nothing. Was great service etc...

CARMEN J. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

MINHAL S. 
Rating:
5.0

This staff is always very helpful and friendly. Highly recommend.

cory f.  |  Overall Experience 
Rating:
5.0

Lady there was very helpful and polite.

Jerry C. 
Rating:
1.0

thought we had a good experience until I get a notice that I was charged for 31.50 in gas. The truck was only 1/2 full when we got it and I can tell by the amount it had to be more than 1/2 full when we returned it. Just sucks

KAYCE J S. 
Rating:
4.0

Clarify where the vehicle key is located for after hours pickup. Employee kind and helpful.

Ronald D. 
Rating:
5.0

Very helpful and kind

SCOTTJAMES T. 
Rating:
5.0

Customer did not leave a comment.

ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

Sawyer O. 
Rating:
5.0

The employee that assisted me all the way from reservation to pickup was outstanding. She made the whole process easy and seamless.

PATTI W. 
Rating:
3.0

Was sent to three different locations before I picked up the trailer.

kevin K. 
Rating:
5.0

Rented this 5x8 closed pull behind trailer at last minute. Staff was super nice and very helpful. They assisted us with hooking up the trailer and even helped take it off the hitch when we returned it. My rental papers and receipt were quickly emailed to me as soon as we left. Great place!

CHRISTY B. 
Rating:
1.0

The return parking lot is awful! Very tiny and not at all accessible. There was no place to park the small, enclosed trailer, so we pushed it out of the way and blocked the wheels with boards. Staff called me the next morning (today) to tell me we had to come and move it because they “couldn't” (even though we were able to with no problem) and I will be charged a $50 fine if it's not moved before 1:00pm. She was rude and cold and accusations. There is nowhere else we could have put the trailer because we would have blocked gates or doors and there are posted signs stating not to block them. I am very unhappy with the inability to properly park the trailer and then being blamed for not parking it appropriately. Absolutely will not us uhaul again. I will be calling corporate and filing charge back if I am billed $50 or a late fee.

JENNIFER S. 
Rating:
5.0

Called to confirm drop off. Friendly and helpful.

ANNE H. 
Rating:
3.0

Well, I was told I returned truck with less gas and I was charged? I was told I got 6 blankets, hand truck and was charged? I had to go out of my way back to this location to show my picture of the gas, showing with mileage and Parked and yes there were no blankets or hand truck in back of truck when returned! Because I didn't get any. Only after I proved I was right was I given a credit. I've used uhaul a good bit and just moved out of a storage unit. Wasting my time to prove I did the right thing, doesn't appeal to me. Thanks

JEFFREY P. 
Rating:
5.0

People they're providing the service were excellent very nice very helpful. Thank you

Ethan J. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
2.0

Drop off area way too tight when another Uhaul was already parked. Signs and parking unclear.

John N. 
Rating:
5.0

Montana was ABSOLUTELY wonderful! My reservation was transferred to her location and she provided seamless support in ensuring my truck and transporter were secured and ready for me to pick-up as scheduled on my move date. I am extremely grateful for her attention to detail, thoroughness and her proactive was in working through my concerns with installing the transporter and reassurance that all will align with my reservation and it did just as she said. Bravo Montana!!!!

STEPHANIE M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

there was a software miscalculations on drop off/ pick up for the gas fuel level. at pickup the website doesn't give you precise number just a visual indicator, but at drop off the gas tank level indecator is divided into precise amounts in the website, that creates mis calculations and that's why I didn't accept the extra amount of charge I was charged. I left in the tank more than I took the truck with.

OMAR MHD BACHAR A. 
Rating:
2.0

I tried calling them, emailing as well to discuss the payment because it is a lot more than what was told nearly $100 more and I have also left two voicemails and nobody has returned my call. You can't just overcharge somebody and then ignore them when they're trying to get it resolved.

JAMES F. 
Rating:
5.0

They were awesome! Very accommodating. I will definitely use them again

TAMARA P. 
Rating:
5.0

Very pleasant and wary transaction

Dolores S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
3.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Fix trucks airbags

DAVID F. 
Rating:
4.0

I had a Uhaul location 1/2 mile from my house and for some reason, I had to drive to Mooresville to pick up truck. I thought it automatically picked the closest pickup spot. Was only 5-6 miles but would have been nice to have the closest spot. Person at Mooresville was very GOOD and helpful!!

joseph J. 
Rating:
5.0

The service was excellent at this location. The equipment was clean, ready to go, and in perfect working order.

ALAN B. 
Rating:
4.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Had to wait outside while staff checked in truck/ did paperwork inside. We were charged $10, which isn't much, for their assisting us in unloading car from auto transport and parking it - but they never told us there would be a charge we just got an email receipt after the fact. (We were not charged anything when we picked up the auto transport and that facility was very helpful and friendly hooking it up and getting the car on.)

ELIZABETH LEACH M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Inside smelled like smoke

GRAHAM S. 
Rating:
5.0

Dangerous equipment . Horrible customer service. The truck had almost no brakes. Of course by the time I figured it out it was after hours and 30 miles away. I was forced to drive all back roads at low speeds it doubled the time required and doubled the miles--'they charge for each mile. I called the 800 number and was told a manager would contact me. NOTHING. A terrible experience all the way around.

CRAIG A. 
Rating:
3.0

no one on site just by phone.

PETER L. 
Rating:
5.0

nice

ROBERT J. 
Rating:
5.0

Great customer service, fast, made transaction very easy.

David S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The manager “Dee” is FANTASTIC!! Couldn't ask for a more friendly professional staff member!!!

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

I have had to rent a truck from mooresville Town and Country twice this week for a move. Employee “Dee” assisted me both times AND both times, she was a pleasure to work with! I am retired from the customer service world and appreciate great customer service when I experience/see it!

LAURA M. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Provided much needed assistance on pickup

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Delores S. 
Rating:
5.0

Extremely helpful and knowledgeable staff.

THOMAS W. 
Rating:
5.0

The app to check-in and out has not worked in the 3 times I tried. That process needs some work. Once I was checked out by an employee it was perfect, the employees were knowledgeable and very helpful.

Paul G. 
Rating:
5.0

Very kind and helpful!!

NOOR A. 
Rating:
5.0

Customer did not leave a comment.

Jennie M. 
Rating:
4.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Continue the same level of service moving forward

KYLE J. 
Rating:
3.0

The dealer wasn't open on Sunday. Other local dealers in town were open. I wasn't comfortable just leaving the truck across the street in a shopping area park lot

Philip T M. 
Rating:
3.0

Remove signage telling people doors are closed and that checkin is ONLY being done virtually. Not everyone has the most advanced mobile technology - or ability. U-haul rep connected safety chains in awkward formation - chains became too low to ground once trailer was loaded. Had to reconnect chains in accordance with uhaul videos (through hitch and double back S hook to trailer).

ANDREA A. 
Rating:
5.0

The location was amazing over compensated for U-Haul stupidity!!!! However uhaul needs to do better at not over booking We got no appliance dolly we requested and then previous people showed up late with truck to drop off then previous people drove off with keys to truck !!! Seriously??? We had to wait for them to bring back UGH

Heather C. 
Rating:
5.0

No improvement necessary. Everything was great

MARGARET B. 
Rating:
1.0

They did not fill the gas tank up for the next customer. I had to drive to Myrtle Beach during a gas shortage not knowing if I would make it or not. If you get a rental car it comes with a full tank of gas. Should be the same for U-Haul. They game me some used blankets that had mulch on them and packing tape stuck to them. Also after making my reservation at a different location that opens at 7:30am, U-Haul switched me the night before to this one that doesn't open until 9am. Just not cool. It's hard enough to move without these complications causing additional stress. Now I'm really not a fan of U-Haul. Get your act together!

John B. 
Rating:
5.0

Customer did not leave a comment.

HARRY L. 
Rating:
4.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Very good experience

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

ken J. 
Rating:
4.0

The attendant was very helpful and the location is near to my destination.

THOMAS H. 
Rating:
2.0

The lady was pretty rude at the beginning not helping with any questions we had. after we came back to get the trailer an hour later she was more helpful with getting the trailer on my truck.

CODY W. 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

They were very helpful and even upgraded us to larger truck at no charge!

Paige R. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
1.0

I was charged a cleaning fee and other miscellaneous charges. I don't have time to dispute and argue.

HARKIRT S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Very nice lady, but area is kind of small to navigate around.

WILLIAM H. 
No reviews have been submitted for this location.

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