Customer Reviews for Town Center Storage
(U-Haul Neighborhood Dealer)

371 reviews

101 Town Center Dr   Dublin, VA 24084

(540) 307-3062

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(540) 307-3062

101 Town Center Dr
Dublin, VA 24084

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are very friendly and accommodating. I have stored my camper there (outdoors) for several years.

DEE D.  |  Overall Experience 
Rating:
4.0

Tried to check-in online and was not able, system kept shutting down so had to go inside. Staff was very friendly and accommodating. Tried to return via App and Drop Off instructions, but again, system was down “for maintenance “ Had to call the 800 number and was advised to just take pictures of the returned truck and mileage and put keys in the drop box as the Drop site was already closed for the day. This made me a bit uncomfortable and I will be calling the office first thing Monday to make sure we are not charged for a late return because we were unable to complete the online Drop Off process...We actually returned the truck 4 hrs earlier than scheduled.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

Madison M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL P. 
Rating:
3.0

The lady on duty and I had a very difficult time pulling the trailer out of it's position to be able to connect it to my hitch. I was led to believe someone would be available to do this for me. That was not the case. She brought out the forklift to connect the trailer to my hitch. She was very innovative and I appreciated her help, however, I was led to believe someone would be there to do it for me. Not the case. You need to make people aware that, if lucky, they may get some help, but don't count on it. Lastly, the lady on duty was very helpful and resourceful. She gave me some great instruction for which I'm grateful but it was not experience I expected.

Deborah V. 
Rating:
4.0

Customer did not leave a comment.

KEITHALAN B. 
Rating:
5.0

Nothing. Went great.

Patricia M. 
Rating:
5.0

The Town Center was a wonderful place and the customer service was impeccable! The no contact check-in with the UHaul app was a pain in the neck. It would have been faster to go in and let the lovely staff at the Town Center help me check in. I should be told ahead of time that I need a contact not on the contract to verify my identity. That snag made me time out and have to fill out all the information a second time retaking all the pictures which wasn't easy the first time. The app kept rejecting my pictures. It was very frustrating especially since I ended up having to go in and have contact with a person anyway. I've bought a house online without needing to verify my identity with a person that is a stranger to the company I'm dealing with. If that MUST be there, then make it crystal clear up front so we have someone ready to answer their phone to an unfamiliar number for them.

Johnna R. 
Rating:
5.0

Customer service was awesome! You don't see that to much anymore. Would recommend this location to everyone!

Sheila E. 
Rating:
5.0

Friendly and knowledgeable rental agent.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

DANIELJAMES M. 
Rating:
5.0

Customer did not leave a comment.

DANIELJAMES M. 
Rating:
4.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Johnny K. 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Nothing to improve. I just wanted to comment on the representative that helped me get the truck. She was very nice and easy to work with, very professional and kind. I would rent here again and again.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

DANIELJAMES M. 
Rating:
3.0

Make the online checkin more user friendly. We tried for 45 minutes to return the truck online with no success. Ended up calling customer service because the office was closed. Local office resolved the issue the next day.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Jennylynn J. 
Rating:
5.0

very nice staff

JAMESFORD G. 
Rating:
5.0

Customer did not leave a comment.

Allen C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Christie and the folks at Town Center Storage are the best. Incredible customer service. Highly recommend Town Center Storage for anyone's moving and storage needs in the New River Valley area of Virginia.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYKEITH V. 
Rating:
5.0

Easy pick-up, friendly!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Waldy S. 
Rating:
5.0

Great service and nice people to deal with.

Lynn W. 
Rating:
5.0

Lower the $100 fee

JESSICA LYNNE A. 
Rating:
5.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

I dropped off my truck and car dolly after hours and left the key in the box. I did not have any contact with anyone, however, the store and surrounding grounds were very clean and well groomed.

Wanetta C. 
Rating:
2.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

The lady was working alone and she was amazing!!! Very professional and answered all our questions she was fast and efficient she deserves a big raise!!

MARK ALLEN C. 
Rating:
3.0

Customer did not leave a comment.

regina D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Vatina H. 
Rating:
5.0

Customer service was excellent

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Willard Butch M. 
Rating:
5.0

Rained during our move. The trailer leaked and several pieces of furniture got wet. Worst was the mattress and box spring. Had to drive 15 miles west of Blacksburg to Dublin drop the trailer. The app didn't work so after 10 min. of frustration, I called the 800 number and they noted it. I had to call on Monday to get conformation. A $50.00 refund would be nice for all my troubles. Thanks,

John A. 
Rating:
5.0

Had a problem picking the truck up online because the U-Haul website was down. Took about a hour to pick it up.

mike J. 
Rating:
5.0

Friendly and helpful

Kristy G. 
Rating:
5.0

7/17/2020 early that morning, we recieved a phone call from the Employee at Uhaul Town Storage in Dublin, Va. She was very concerned because the Uhaul we rented was not back yet & explained that she had rented the truck out at this time & needed the uhaul back asap (right then) because there were workers and other customers their at the uhaul location waiting for the particular truck that I had rented to move my family out of our home & into another. I told her that I was very sorry and that time had passed by my reserved time, but that I was bringing the uhaul back later on that day & accepted and knew the extra one day late fees and charges that were going to be added to my account. She was very hectic and told me I needed to hurry up and sounded like she was in panic not knowing what to do because this incident occured. Customers have the right to keep the Uhaul passed time but with the understanding late fees and everything that will apply. I went on the website and seen that everything was fine with my reservation and it didnt seem like I was in trouble for keeping the uhaul one extra day. The worker really made me feel as if I was doing something wrong for keeping the truck for 2 days instead of 1, without caring the MASSIVE NEED that me and my family needed it for as well. She called us over 5 times throughout the day & all i said was sorry I'll have it back later. I felt rushed all day and really bad that I had messed up a reservation for another person , but this was not our fault and think future reservations shouldn't be allowed to be booked while the uhaul is out with another customer. OR it should be told when picking up the uhaul that it has to be back, no.acceptions, because its already rented out for the next day not really thinking about the current customer at all. Other than this, truck was clean reliable and got everything moved for our 2 bedrooms family home & recommend using for anyone to make life easy.

Kara A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

I was very disappointed that I was forced to drive over 60 miles in order to pick up the trailer. Further i was not advised of the location change until the day before my move. Will think twice about using UHAUL in the future.

Michael S. 
Rating:
5.0

Nothing. The person was organized, helpful and very friendly. I had a great experience.

Stephen H. 
Rating:
5.0

Very willing to help with the rental experience

Valerie M. 
Rating:
3.0

The representative was polite and very nice to us.

JAMESEDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing Town Center UHAUL IS 5*****

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

very helpful people

Richard R. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
2.0

The tires were 30+ psi under what they needed and the upper left lights were burned out.

Cody Y. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

This is the best place BY FAR to rent a nice clean U-Haul at a great price! The business owner is very professional and the waiting area is spotless. I was in and out in quickly with no hassle. A+++

Jason L. 
Rating:
5.0

Even with the virus issue and the distance I had to travel to pick up the equipment. It still was a good rental

Danny B. 
Rating:
5.0

the after hours call center helped. all good.

William H. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Robin and Christine were excellent help in accommodating our situation. They went out of their way to get us out on a weekend!

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

No improvement needed.

larry B. 
Rating:
5.0

Office staff was very friendly. Quick service. Very helpful.

Robert M. 
Rating:
5.0

REally Great Service!!

Camden M. 
Rating:
4.0

Customer did not leave a comment.

Denver C. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Easy 24hr check in process!

Mark Y. 
Rating:
5.0

Excellent staff!

Peter C. 
Rating:
5.0

Can't improve on the best!!

Jerry C. 
Rating:
3.0

This truck leaked tons of water inside where all my boxes were.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Staff was very friendly and helpful

Henry C. 
Rating:
5.0

Nothing. Everything about this location, the equipment, and the overall service was excellent. From the first call to the 800 number to the drop off. I had called a couple other locations, one was helpful, one was terrible. The representative at once site told me that U Haul no longer rents the type Utility Trailer I rented. He told me I had no option but to rent a car hauler which would not work for my purposes. I said I'd try other locations and he told me I was wasting my time. The main U Haul call in center located one within 25 miles of the guy who swore U Haul doesn't rent the equipment. The trailer was absolutely perfect, pulled smooth, brakes were excellent. Really great experience.

micheal R. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Very friendly staff!

James R. 
Rating:
3.0

30 minuets away from my house, it's not drop off location.

Aiko Y. 
Rating:
5.0

Great customer service, this was my 2nd time using this location & will use them again if I need moving equipment.

Charley D. 
Rating:
5.0

Great place to rent from, staff was friendly and helpful

Ernest L. 
Rating:
2.0

I had to drive 30 mins to drop off my truck because the local sites were saturated. This cost me additional cost for gas and then they had the audacity to charge me for going over 3 miles on mileage. The lady at the drop off site promised to reverse this charge but she did not.

Kimberly L. 
Rating:
5.0

Smooth drop off easier than I thought it would be!!

Rudolph J. 
Rating:
5.0

The lady running this location was helpful, courteous, and had a great customer service ethic.

Gerald J. 
Rating:
5.0

Nothing! Excellent service and interpersonal skills!

Lonnie I C. 
Rating:
5.0

we got great service here. The lady that worked there was so nice and efficient.

vickie D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

The paper contract in which I received was not the same as the electronic contract that was emailed to me later. I also had to stress-fully get to a gas station with only six miles worth of gas in the tank when I picked up the truck.. I was also told that I would be receiving a refund for the gas that I would be putting in the truck and leaving in the truck. This gas equals to 10 gallons, which is about 23 dollars by standard gas prices, but is more than 40 dollars using your inconvenience fill up fee listed below the fuel chart on the contract.

Eric M. 
Rating:
5.0

the manager at this location that assisted me, was helpful and awesome. i highly recommend her. also the rep, that i spoke to on the phone, patrick, he was solid and helpful. HOWEVER, i had my reservation changed by uhaul the day my truck was scheduled to be picked up, adding about 30 miles to the pick up commute, which was estimated originally to be about 30 miles. so i pretty much ended up paying double what was estimated. on top of that, instead of a 24 hour window for moving, like i had planned, uhaul reduced my reservation to 19 hours??? how is this even allowed?? i was in a rush the whole time to because of this instead of taking the full 24 hours to move like i had been planning. however, after hearing a lot of similar experiences from friends and colleagues and dealing with this, i'll never do business with uhaul again.

Adam W. 
Rating:
5.0

No comment. The staff member was very helpful, considerate to my needs. First rental experience with U-Haul. Could not have asked for better assistance.

Rosanna C. 
Rating:
5.0

very pleased.

Jackie M. 
Rating:
5.0

Personnel went above and beyond to help me. No improvement needed.

Floyd G. 
Rating:
5.0

CUSTOMER SERVICE REP WAS VERY FRIENDLY AND HELPFUL

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Murray Q. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Love the fact of a pull thru storage space.

Douglas R.  |  Reservation 
Rating:
5.0

The only place to use for storage. I will drive out of my way to use this storage facility.

RAY F.  |  Overall Experience 
Rating:
5.0

I'll be back in the spring to store my boat.

Tim S.  |  Overall Experience 
Rating:
5.0

Great storage unit. Clean and highly accessible. Awesome pricing as well. I highly recommended this storage facility.

PARKER S.  |  Overall Experience 
Rating:
5.0

LOVED having our stuff stored here. The staff was always sweet and helpful. I could access it anytime I needed and the premises was always lit and clean!

ALEX JENNY H.  |  Overall Experience 
Rating:
4.0

Good people deal with stored my car there filet it was sucared there could get in and out any time I needed to

Billy K.  |  Overall Experience 
Rating:
5.0

I would highly recommend Town Center Storage! Christy is awesome! We would definitely use them again!

Lisa H.  |  Overall Experience 
Rating:
5.0

Thanks!

Timothy W.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Told me about lots of options and easy payment plans

KAY H.  |  First Impressions 
Rating:
5.0

The office person was very helpful. This is a clean and secured facility. I would recommend this place to anyone who needs to have a storage unit.

FORREST W.  |  First Impressions 
No reviews have been submitted for this location.

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