Nothing customer service was extremely excellent
Kajuan Casey
Customer Reviews for Towne Storage Arville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
got mad at me for asking question like wtf wrong with that??
Bryan HiyasAbsolutely amazing Jenny was so overly accommodating she definitely went above and beyond. Thank you so much for making my missable experience with this move so easy. I greatly appreciate you! -Markie
Mark DewThe online return process was confusing. I needed help to complete it.
Joseph ChaitonThe lady at the desk was great
James MartinVery good
doug cookLoretta was absolutely amazing 🤩
Katrina MccreeJust the process of getting my drivers license input in the system
Patrick RynnTy, uhaul.
Michael StrickerThere was fentanyl found in the back of my truck. I need an explanation or a full refund. You guys definitely need to check the trucks you rent out to people
Christopher MurrayAt 1345 I returned the truck and found a sign that they were closed until 1500 for lunch. Truck had multiple points of damage. Some marked some not. Like bent rear fender and gouges down the side of the truck. Ramp was not properly maintained and was a safety hazard when used due to being able to mount it properly on the deck. I had to drive with the windows open with outside temp at 100+ degrees due to a bad popping noise when the truck engine was running. Sounded like a really bad exhaust leak. U-Haul had to change the truck location as the truck I was told was not available at the location by my house.
Greg FranklinReservation was incorrect. Did not request dolly nor furniture pads. Was not given the equipment and had to return to retrieve. Only took dolly.
Stephanie SanchezI was told I was going to only be charged total at return of equipment 38$ and was charged 49$ why am I being charged more for is my question?
Juan ReyesSuper friendly and quick and great service!
Elli EgilssonPersonnel at this location is super!!. Most especially the lady who rented me the truck last Saturday, March 19.
Aristides MedelWe arrived as the location was closing. The person who worked there was at her car but still helped us. She was super friendly and accommodating.
Angie Paglinawan