Customer Reviews for Towne Storage Riverton 12600 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Riverton 12600 LLC

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Jorge A. on

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The Car I rented has broken mirror. Also the new customer website is terrible .very hard toconnect with it. I expend too much time try to send the info required. Even the person in the desk has problems and says "the website is veey slow and always has problems"

Alejandra A. on

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Please state in the description of your vehicles which ones come with a ramp on them. I rented a larger u-haul vs a cargo van thinking that the u-haul had a loading ramp (it did not) which was a little frustrating. Otherwise the service and everything else was excellent

Brett G. on

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Overall my experience was perfect. The only issue I had was I reserved an appliance dolly in my reservation and when I went to pick up the truck, there was not one available. The customer service rep apologized and gave me an alternate address if I wanted to go pick one up. He accommodated the issue. I would rent again from Towne Storage Riverton.

Kim B. on

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Greg L. on

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Paul B. on

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Timothy G. on

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Ross P. on

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Tony M. on

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Rory B. on

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from the minute I requested a truck I got bounced around from location to location via text and email. I had to go a long way to pickup a truck. Granted it was the weekend and I waited too long to reserve a truck so that's on me. BUT when I returned the truck to the same location I picked it up from the guy FORGOT to check in the truck so then I'm getting emails sayin where's the truck. The Lady that helped me straighten this our was fantastic she new her job to a T. so thank you to her for her help, I give her a 5 star but NOT the location I got the truck from

Jeff L. on

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Zane R. on

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The customer service person stated that I would receive a credit on the bill and when I returned the vehicle (early), and then asked about it he said he misquoted. He said he couldn't give the credit; and there was nothing he could do. I will definitely consider a different company next time.

troy D. on

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The drivers side window won't stay up. It keeps dropping down.

Lewis Y. on

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Margaret T. on

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cyndi B. on

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Keith was awesome!

Mark Y. on

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James S. on

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The truck's acceleration was terrible and the engine sounded awful.

Jeff W. on

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Angela H. on

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The website is hard to navigate and understand sometimes.

Judy G. on

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Tyson M. on

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We rented from a different location a few months ago and everything went smoothly. This time we had all kinds of issues. First they call 5 minutes before closing and say we cannot do the self check out because the gate will be closed. So we ended up going the next morning instead and then we had a had time checking it out. There was no one there and when we tried using our phone it wasn’t making any progress and after a while we had to call to get the keys. Then the truck was half empty with gas and had the check oil light on. And after returning it we didn’t fill it up full with gas because we got it half full to begin with but they made us pay for it! So frustrating.

Joshua W. on

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This location was great. I am not pleased that my reservation was moved but the customer service I received was well above and beyond.

Trevor B. on

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There where issues with the app. The owner came and helped walk me through the process and was very easy to deal with making what could have been a really bad experience due to the app failing turned into a really good one

Angela H. on

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Elaine J. on

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Shane was very helpful and worked with us on a pick up time that met our schedule. Great customer service at this location.

Stephannie D. on

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The employees at this location were very nice and good to work with, but the truck was horrible. The windshield wipers smeared and skipped; there were air leaks and whistling in the cab; It pulled to one side; it leaked from the ceiling and many of our boxes (including our TV box) were wet with a puddle on the floor; We will be using another company for the rest or our belongings since we had to drive 16 hours straight through because of the leaks and worry that the truck would break down. Please ensure your trucks are thoroughly inspected and maintained prior to renting them out for long haul moving.

Steve B. on

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todd C. on

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Reyna S. on

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Beth N. on

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Michael M. on

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Every thing was just great. Thanks

Jason J. on

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