The app is horrible - at least for Android users. The geo location doesn't work either to find the location or to check in the van. The attendant inside, while helpful, kept telling me to use the app and didn't seem to understand or believe that the app didn't work as advertised. The pricing is misleading - advertising less than $20/day but the mileage is almost $1/mile which in my case more than doubled the amount for a move within a fairly short distance. Overall, got my stuff moved but I really wish there were other options than using UHaul.
Theresa A
Customer Reviews for Towne Storage Riverton Redwood LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Thomas CEnjoy working with Ryan and Sammi at this location, we had excellent customer service.
Steven MI had no issues everything was great.
David HI had never rented a car before. Ryan was very very kind and extremely helpful.
Genevieve OThe truck was dirty on the inside when I picked it up. The worker wasn't gonna mark the dents with an x sticker. And the windshield wipers were bad so we replaced them
April LAbsolute nightmare pickup and drop off process. Made me feel I was totally unvalued and untrusted by U-Haul. Clerk was very understanding and friendly, but I’ll go budget next time.
NICHOLAS ORyan and Maddy made the return so easy and were so friendly. We would definitely use this location again!!
KIMBERLY ARyan was a delight to talk to and very prompt and thorough with his service! I'd recommend him to anyone!
Sarah RPlease clean the cab of the truck.
Madeleine HI did go inside the location and the guy behind the desk, Ryan, was a bit rude. Very passive aggressive and condescending, but the can I rented was great.
Sarah RSuper easy process. Was able to check in, pick up and drop off the truck without an issue. Would definitely recommend!
Liza REverything went smoothly. The man at the counter was very kind and helpful! I had no problems. Good experience!
Leisa FMake sure there’s no glitches in the phone/site system and make sure the website asks for the correct requirements to rent. It had a list of things to bring and instead i brought items that weren’t needed when I was asked for insurance i didn’t have it ready took 30 min to pick up and 30 min to drop it off
Katrina NThe Uhaul app sucks.
richard nGood day! Just wanted to touch on the customer service level that I received at that location in Riverton off redwood road. Ryan the customer service representative was amazing and sweet and kind and supported me when I was stuck with the app trying to complete my registration it was complicated and he fixed it in a jiffy and got me on the road! I really appreciated him and his energy and efforts to support me in my human triumphant experience that week! Thank you thank you thank you! He's the best and I will refer! 🌞🌞🌞🌞🌞
Sherry SThe site manager Ryan was very friendly, helpful and professional. I will definitely utilize their services again
Gretchen BMy fiancé and I booked a U-haul on February 26 Sunday at location 15112 S Pony Express Rd, Bluffdale, UT- 84065 (Reference number: 77661797). The pickup was at 6:30 PM which was after business hours and we had called the location just to be sure if we could pick up the truck after business hours to which the U haul representative said yes. When we reached the location it was a gated storage and we were unable to open the gate. We called the number which was on the gate (801 542-7000) and the owner of the storage denied to open the door for us and told us that they don’t open gates for uhaul after business hours and that we will need to reach out to Uhaul. We called UHaul customer service and the representative was not aware of it and helped us to book another 20’ Truck because there was no 15’ truck available nearyby. As per the representative, the nearest location was 13.6 miles away (U-Haul of Murray-Murray, UT). We got it booked (Reference number: 77686867) through the representative on call and went to the location only to find out that the truck number provided to us on the U-haul portal was not available. We reached out to customer service twice and nothing was arranged at that time. Eventually, we had to cancel the booking because of unavailability of the truck which the 1st customer representative told us was available. We booked another U-haul from my fiancé’s account (Reference number: 77687201) and had to book a 20’ Truck at a Riverton location (13658 S Redwood Rd, Riverton, UT 84065) which was near to the 1st location (Bluffdale). Same size truck which the 1st representative could have booked for us but we had to travel 13.6 miles to Murray only to find out that the truck was not available. We traveled from Murray to Riverton location (14.2 miles) to finally get a truck which was all done by us. The customer service was not much of a help in this situation where we were only traveling from 1 location to another. During all this there was a snow storm and we were made to travel during a snow storm because of lack of knowledge of Storage office hours which does not allow U-haul customers after working hours, booking a U-haul through U-haul customer representative to a location which does not even have the truck. All of this took more than 2 hours + the snow and chilling weather made the entire experience bad with Uhaul.
Dhruvin NThe person I spoke to on the phone about reserving was condescending. He kept telling me I needed to do the reservation online because that’s what people do now (ever since Covid). I was bullied into the insurance, and threatened that I would have pay for damages, even though the truck already had scratches and dents because the all of the damage would need the be seen in the pre-rental pictures to avoid charges, and that’s impossible. If insurance is going to be required, just put it in the upfront cost. The pick up process was ridiculously difficult. The app didn’t work well. It wouldn’t confirm that I “wasn’t a robot” and allow me to sign in. When I finally got signed in, it kept saying my photos were not acceptable because the app was blurry, not my camera. At one point kicked me out to begin the sign in/not-a-robot process again. When I finally clicked on “complete” I received a message that my ID picture had to be retaken because the agent confirming couldn’t verify my identity. The truck was old with scratches and dents on multiple sides. What’s the point in the “insurance” if you’re not going to fix the vehicle? The alignment was off by a quarter of a turn and there is play in the steering wheel. The brakes felt soft, but worked okay. The padlock for our “convenience” was stiff and old. I ended up not using it for fear that I would not be able to get it open once it was locked. It needed some graphite or WD40, which I was not going to take time during my paid rental time to maintain. The whole pick up process took me 45 minutes, which came out of my rental time. The drop off was also ridiculous. I had to watch a video about how to drop off the vehicle, then take pictures to verify where I had returned the vehicle and it’s condition (required, not suggested for my protection), even though you were using my phone’s location. It also took me 20 minutes to drop off, cutting almost an hour and a half total out of my moving day. To be blunt, I hated my UHaul experience and will NEVER use it again. I will recommend to everyone to look at other options.
amy hI had a great experience with the online check in and when it was time to return the vehicle Ryan did a phenomenal job in helping me with the whole process. He is a great guy, and he helped make my experience that much better
TAYLOR JEasi to rent, good service
Felipe RFriendly. Helpful. Good customer service. Truck was clean and well maintained. Great drive from Sakt Lake City to St. George, Utah.
Scott NThe vehicle I used was definitely wrong on its mileage cause there was no way I went as many miles as they said I did. It's only 30 miles from about 90 th south to my storage. I went out there twice.
Sondra GRyan was such a pleasant person to work with! He was very considerate of my time, let me know exactly what I needed to do, and was very friendly to chat with! I would definitely recommend this place to my friends in the future.
Chloe ARyan was great
ANDREW BThe employee at the riverton location could use some training on customer relations. A sense of humor would help.
Kyle BOdd check in, online only, what happened to taking care of customers?
Trent OOver charged
Andrea lThe truck needs an alignment
Jeff SThe parking lot was very small. I was grateful there was a place to fit this large truck.
Linda LMy only complaint is that the inspections pictures of the van I rented weren’t even pictures Of the actual van I rented. Just some thing I think people should know to watch out for. Seems very likely someone might not realize that.
Sarah RI enjoyed my experience. Ryan’s customer service was excellent and I appreciated working with him. Thank you!
Atalee SConvenient and helpful.
Lyle AFrustrated that you are trying to charge me a cleaning fee when I reported the vehicle not clean when I picked it up.
TRENT FThe return instructions tell you to drop the key first, but then ask you to take a bunch of pictures of the truck inside. Those should be changed so the key only drops at the very end.
Christopher BRyan was very kind and friendly, east to work with!
Matthew LRyan was fantastic to work with, my temporary phone was old and the app wasn’t working at all- he made it easy and took great care of ys! 10/10 would recommend Ryan and will be coming back here anytime we need to rent. Thanks a bunch!
Jaycee DFix your crappy computer systems especially the pos app
CORY Nreported damages that were there when I picked it up and was charged for the damages
Skyler CMake sure the app works. I had to access the U-Haul website because the app went into a loop at the mileage/gas gauge check-in screen.
Ken NThe staff member didn't seem confident in the check out process. It was by no means a bad experience, it just wasn't necessarily efficient.
Camden WThe windshield was covered in bug guts and there was no windshield wash. The guy working the desk at the storage facility seemed like he couldn't be bothered when I asked him to help me as the app wasn't working for me to use.
Alyce GVery clean and inviting place. Freeway access was excellent.
Elikisoni LEfficient
brad rTruck was damaged so there was a lot of wind noise in the drivers ear from the door frame. Made the 13 hour drive very tiring. Also, the staff here didn’t know what they were doing.
Samuel GHad to extend. It was handled well.
Ammon JThe gentleman was rude, slow, and signed my name fraudulently on the paperwork and charged me an unauthorized amount fir the gas.
Jordan MThere were computer problems that day, which made it so that I couldn't log into the app, and inside the store, it took about ten minutes of trying before I was able to pick up the truck. Then at return time, I figured I would pay the higher gas rate of $4/gal since I only used one gallon of gas, and didn't find out until waiting for five more minutes of computer glitches that there is a flat $30 service charge for returning the truck without refueling. Had to go drive to a gas station then come back, awkward park again, do the truck walkthrough again, and wait through five more minutes of computer sluggishness before I could check the vehicle back in. The attendant was apologetic and friendly, so that's the silver lining.
Paul FI recently rented a 16 foot truck from a competitor because they had a lift gate. I rented a 15 foot truck from U-Haul thinking it would be just 1 foot shorter, but because of the “Granny’s Attic” which is not too useful, the truck was actually a 12 foot truck and took 3 trips to do the job that could have been accomplished with two full loads. Just a little deceptive!
JERRY SProvide better service by upgrading your IT infrastructure, Applications, mobile Apps, better you train your IT team or replace them. One of the worst Customer Service as well. Horrible experience, never expected Uhaul to provide such a pathetic service
Pradeep BThe customer service was excellent and the whole process was easy and painless. Will definitely come back to this location when needed in the future
Sarah RRyan was friendly and professional. Even though I have closer Uhaul locations, I will continue to rent from this location because of him.
Daniel BGive Ryan a raise or bonus! He was amazing.he was so polite and seemed to enjoy his job. The kind of employee you want to keep!
Kegan LGreat job Ryan! You are awesome!
Gary GRyan was a great help and provided me with all the necessary information. Thanks again Ryan!!
Alexandre TI only used the van for 2 of the 4 hrs. I had planned to, due to the fact that it was so dirty, dusty, and stinky inside I could hardly stand to be in it any longer than I had to. There was animal hair everywhere, and I'm allergic. Last couple of times I went with Ryder rental trucks. Believe I'll stick with them from now of. So much cleaner. And unlimited miles.
Danette PRyan was very helpful! Highly recommended.
John BMan, I had an awesome experience here. The van was clean and ready to go the minute I got there (also available immediately online), and all I had to do was finish the check-in. It was completely autonomous from your phone. I asked the gentleman at the counter for the extra equipment, and he got that to me immediately. I even returned the van 1 hour late (as penance I did fill up the gas tank (it was slightly below 3/4 when I got it.) and they didn't even charge me a second rental fee! GREAT experience here.
Nicholas MTown Storage employee was very uninformative and didn't know what he was doing.
TRAVIS GRyan at the front desk was exceedingly nice and very helpful. I was nervous about checking in the truck myself and he helped me all along the way. Very nice guy and very helpful.
Sam WThis location did not have Appliance Dollys and the truck did not have a ramp, so we were unable to use it. However we could not get a refund after discovering these two issues. We ended up going to a different U-Haul location to get exactly what we needed.
William GLower your mileage rates
Charlotte FOnline pickup experience has a LOT to improve
Jesse SThe guy in Riverton was a great guy. He made me definitely want to come back. Great guy!
ANDREW LWe always use uhaul. BUT this store was by far the best service. Thank you Ryan for the TLC.
Danny KI was extremely pleased by Ryan who was able to help me out with my U-Haul experience. He was over the top nice and very prompt to deliver what I needed. I will be coming here every time for my U-Haul needs. Thank you for such a great experience during this crazy time!!
Ryan BUhaul allowed me to book equipment that was not at this location. Then, when they issued a "refund" they charge me an "After hours service fee" to fix their own mistake, which they ended up charging me MORE money than I originally paid for the dollies I never got.
Jake GNothing much ,the service given is enough to reach the customer expectations. I really thank Ryan ,if you get 10 staffs giving that kind of customer service ,when people will be thinking about moving it'll just gonna be U-Haul in their mind.
Warren R