Give more clear indicators during instruction, for everything. I had the wrong truck at first, check-in took me 45min, and then is was just as ridiculous to return. Half the shit I went through should have been figured out BEFORE I even got there. It took me less time to sign up for the army.Jerry W.
Customer Reviews for Towne Storage Washington Dam
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give the front desk more training on how UHaul works.Paul S.
Pick up was scheduled for Hurricane, UT. A couple days prior to pick up my location was changed. A little further than my original requested site. Trailer was 4-pin electrical hookup, my tow vehicle was 7-pin. I had to go to Tractor Supply and buy an adapter; $21.Todd S.
The staff was very friendly and was very helpful.Denise C.
I feel like the experience was a little predatory. I used the app to reserve a truck and was forced to say I didn't want page after page of services, some of which were automatically selected for me. If someone older went through this process I would expect them to pay for things they didn't know they were selecting.Brigg L.
Customer did not leave a comment.Jennifer L.
There was what looked like dried blood on the roof of the interior cabLandon M.
Very nice staff, easy to find.Andrea E.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Corey W.
Customer did not leave a comment.Juliana H.
Customer did not leave a comment.TYSEN J.
Customer did not leave a comment.Kim B.
Bill was great to work with. Great service.Deborah A.
No easy parking for incoming vehicles.Chris L.
If you allow drop off's at this location, a disclaimer regarding the need to leave vehicle on the street would be helpful. It is a steep driveway, with NO room to park the larger units. Had to back out and park on the street. A simple reminder to people that it does NOT fit 26 foot trucks would be advisableJustin H.
Nothing, everything was perfect!!@Willie N.
Excellent customer service. Truck ready and waiting when I got there.Sharon B.
Customer did not leave a comment.Donald L.
Clean truck inside and out. Everything functioned well. Easy to pick up and return.James M.
Customer did not leave a comment.Nathan D.
Customer did not leave a comment.joe E.
There is no Wi-Fi service for the pick it up yourself option. The truck burned oil we had to stop four (4) times and check it at nine bucks a quart. I would like to be reimbursed please The wipers leave a swath directly in the left middle and the driver can't see, it needs new wipers That location was so far from my residence for pickup and it was a small truck I don't understand why it couldn't have swapped places with a lot that was closer and did have room for it or a tradeRobin C.
Cab of truck was not cleaned very dirtyGloria L.
Customer did not leave a comment.Anita D.
Customer did not leave a comment.Neil F.
Customer did not leave a comment.Darci F.
Customer did not leave a comment.Sherri P.
Customer did not leave a comment.Kevin D.
Very smooth and friendly!STEVEN G.
Customer did not leave a comment.Alan S.
Solid product, excellent service! Highly recommend!Michael W.
Customer did not leave a comment.Phil S.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.edward K.
Customer did not leave a comment.Noah T.
Customer did not leave a comment.Guenieve H.
Staff was great.Roger C.
Customer did not leave a comment.Billy M.
Customer did not leave a comment.Dean P.
The office smelled really bad. That location is very difficult to park inDaniel E.
could be a little cleaner in the cabLawrence B.
Customer did not leave a comment.Sterling R.
Bill was super nice and helpful.Susan B.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.Rachel H.
The manager was very cordial and friendly. Easy rental and return.Laura S.
Bill was very helpful and knowledgeable, Thank you Bill is an asset to your business. Thanks againVictoria N.
Bill was very helpful. Great experience and would recommend it to others. Shout out to Bill for all his great service.Evonne D.
There was a problem with my truck pick up at the original location I selected and we weren't going to get it on the day we had reserved. I called Towne Storage in Washington. He was a miracle worker!! He took the time to call a customer with a truck that might be coming back to his location in time for us to get it. He then moved our reservation to his location and he prepped the truck for us on his day off so we could get it on the day we needed. He was amazing! He saved us! I can't recommend this location enough. He will go above and beyond and he was so friendly. Thank you for all you did to help us!LISA S.
Customer did not leave a comment.gary D.
Customer did not leave a comment.Devra G.
I didn't get the 26' truck I reserved weeks in advance. You all contacted me and changed my reservation saying you could only guarantee me a 20'. I called a couple days in advance to see if you had any 26' trucks you said no but didn't touch base with me when you got those other 2 26' trucks in when you knew that's what we wanted. When I picked it up you had the 2 26' trucks there. I had to make two trips when the 26' truck would have made it only take the one. I will definitely not be using uhaul again and will tell everyone I know to use a different company as well.Tyson P.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.Karen W.
Customer did not leave a comment.Sam L.
Bill was a big help. Great customer serviceSamantha K.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Taylor P.
Customer did not leave a comment.Auburn P.
Customer did not leave a comment.Guilford I.
Nothing. I was very impressed with the awesome service and let me know everything from cost to explain what to do before and after Thank You So Much Bill You are Awesome.Martha G.
Customer did not leave a comment.Donald E.
Nothing everything was as said, all went very wellrobert L.
they were closed at the time of drop off. the facility was easy to find but parking is limited in the parking lot. overall great experience.Taft T.
Customer did not leave a comment.Lori H.
Manager a Town Storage did what he could to make change to location drop off and was able to make change. Location we rented from was an idiot and couldn't figure anything outJay P.
Customer did not leave a comment.KYLIE SUE B.
Customer did not leave a comment.DEAN P.
Customer did not leave a comment.CHALENE M.
We reached out to someone else and that never got back to us. You got us a truck really fast, and the price was really reasonable. Nothing to improve.DEBORAH T.
Customer did not leave a comment.DANNY L.
Customer did not leave a comment.JEREMY B.
Customer did not leave a comment.AMY R.
Customer did not leave a comment.KIM H.
Amazing Service!! I would definitely use this location again!Jared B.
Very nice, very accommodating for a last minute rental.NEIL F.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.LYNN H.
Customer did not leave a comment.FRED M.
Customer did not leave a comment.BRYAN N.
Customer did not leave a comment.PATRICK C.
Read my comments.JAMES Y.
Desk help was super friendly. Apologized for the horrible equipment. I was charged extra even though vehicle was brought back with the proper amount of fuel!!!MATTHEW C.
They were helpful and courteous. When the app didn't work, the guy took the time to help me.Rodney T.
Customer did not leave a comment.KENNETH W.
I received an $85 charge on my credit card with no explanation. I was just so glad to have the move finished, I forgot to ask what it was for.... This was on July 7th, one day after I picked up the truck.Robert A.
Customer did not leave a comment.Bahman A.
Customer did not leave a comment.James F.
Customer did not leave a comment.Linda P.
We were given a truck with no working AC to move across the desert in 90+ degree weather. We were also told that our "closest" drop off location was an hour from our destination. We later found out that was not the case and there was one in our town and many more close by. Spent hours on the phone with customer service so I didn't need to drive 2+ hours to drop off with 2 young children/babies and they said there was nothing they could do because another family needed the truck (the truck with no AC.....?) When returning the truck, we went "over on miles" even though we literally only drove from the pick up location to our home to unload, and then to the drop off location. No sort of compensation for giving us a truck with no AC to be driven 15 hours IN THE DESERT.Brianna H.
Steve was awesome, very courteous and helpful. I will definitely rent from here again. Thank you.RONALD G.
Customer did not leave a comment.GARY B.
No improvements necessary. Customer service at this location was superb! Young man was helpful, courteous, and efficient.Tony J.
Great customer service. Thank you.ROBERT E.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.MEGAN B.
Great customer service!Ronald B.