Customer Reviews for Towne Storage Washington Dam
(U-Haul Neighborhood Dealer)

407 reviews

1281 E Washington Dam Rd   Washington, UT 84780

(435) 627-9063

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(435) 627-9063

1281 E Washington Dam Rd
Washington, UT 84780

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

The manager was very cordial and friendly. Easy rental and return.

Laura S. 
Rating:
5.0

Bill was very helpful and knowledgeable, Thank you Bill is an asset to your business. Thanks again

Victoria N. 
Rating:
4.0

Bill was very helpful. Great experience and would recommend it to others. Shout out to Bill for all his great service.

Evonne D. 
Rating:
5.0

There was a problem with my truck pick up at the original location I selected and we weren't going to get it on the day we had reserved. I called Towne Storage in Washington. He was a miracle worker!! He took the time to call a customer with a truck that might be coming back to his location in time for us to get it. He then moved our reservation to his location and he prepped the truck for us on his day off so we could get it on the day we needed. He was amazing! He saved us! I can't recommend this location enough. He will go above and beyond and he was so friendly. Thank you for all you did to help us!

LISA S. 
Rating:
5.0

Customer did not leave a comment.

gary D. 
Rating:
5.0

Customer did not leave a comment.

Devra G. 
Rating:
1.0

I didn't get the 26' truck I reserved weeks in advance. You all contacted me and changed my reservation saying you could only guarantee me a 20'. I called a couple days in advance to see if you had any 26' trucks you said no but didn't touch base with me when you got those other 2 26' trucks in when you knew that's what we wanted. When I picked it up you had the 2 26' trucks there. I had to make two trips when the 26' truck would have made it only take the one. I will definitely not be using uhaul again and will tell everyone I know to use a different company as well.

Tyson P. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

Bill was a big help. Great customer service

Samantha K. 
Rating:
4.0

Customer did not leave a comment.

Brent B. 
Rating:
4.0

Customer did not leave a comment.

Taylor P. 
Rating:
5.0

Customer did not leave a comment.

Auburn P. 
Rating:
5.0

Customer did not leave a comment.

Guilford I. 
Rating:
5.0

Nothing. I was very impressed with the awesome service and let me know everything from cost to explain what to do before and after Thank You So Much Bill You are Awesome.

Martha G. 
Rating:
4.0

Nothing

leslie F. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Nothing everything was as said, all went very well

robert L. 
Rating:
5.0

they were closed at the time of drop off. the facility was easy to find but parking is limited in the parking lot. overall great experience.

Taft T. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Manager a Town Storage did what he could to make change to location drop off and was able to make change. Location we rented from was an idiot and couldn't figure anything out

Jay P. 
Rating:
5.0

Customer did not leave a comment.

KYLIE SUE B. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

CHALENE M. 
Rating:
5.0

We reached out to someone else and that never got back to us. You got us a truck really fast, and the price was really reasonable. Nothing to improve.

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

DANNY L. 
Rating:
3.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Amazing Service!! I would definitely use this location again!

Jared B. 
Rating:
5.0

Very nice, very accommodating for a last minute rental.

NEIL F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN N. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
4.0

Read my comments.

JAMES Y. 
Rating:
5.0

Desk help was super friendly. Apologized for the horrible equipment. I was charged extra even though vehicle was brought back with the proper amount of fuel!!!

MATTHEW C. 
Rating:
5.0

They were helpful and courteous. When the app didn't work, the guy took the time to help me.

Rodney T. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

I received an $85 charge on my credit card with no explanation. I was just so glad to have the move finished, I forgot to ask what it was for.... This was on July 7th, one day after I picked up the truck.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Bahman A. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
2.0

We were given a truck with no working AC to move across the desert in 90+ degree weather. We were also told that our "closest" drop off location was an hour from our destination. We later found out that was not the case and there was one in our town and many more close by. Spent hours on the phone with customer service so I didn't need to drive 2+ hours to drop off with 2 young children/babies and they said there was nothing they could do because another family needed the truck (the truck with no AC.....?) When returning the truck, we went "over on miles" even though we literally only drove from the pick up location to our home to unload, and then to the drop off location. No sort of compensation for giving us a truck with no AC to be driven 15 hours IN THE DESERT.

Brianna H. 
Rating:
5.0

Steve was awesome, very courteous and helpful. I will definitely rent from here again. Thank you.

RONALD G. 
Rating:
3.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

No improvements necessary. Customer service at this location was superb! Young man was helpful, courteous, and efficient.

Tony J. 
Rating:
5.0

Great customer service. Thank you.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

MEGAN B. 
Rating:
4.0

Great customer service!

Ronald B. 
Rating:
5.0

Great job... The guy in the office was fantastic

Charles B. 
Rating:
3.0

Truck was dirty, they charged me 20.00 dollars for fuel usage, I drove only 8 miles. They said it had half a tank, it was less than half and I get charged for that.

TRAVIS C. 
Rating:
5.0

Clean the truck! Inside and out. Thanks.

David W. 
Rating:
1.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
3.0

Was told I could drop off anyone at the drop off location with no problem. Location had no uhaul signage, and I got charged an after hours return fee. That was never explained

clint A. 
Rating:
3.0

Customer did not leave a comment.

Tamara F. 
Rating:
5.0

The man at the rental facility was AWESOME! The network was down and not accepting Credit Cards. Yet this person found a way to help us and have us out the door in 15 minutes. GREAT GREAT EXPERIENCE!

eric M. 
Rating:
2.0

The Uhaul representative misread the fuel gauge and I forgot to check it myself. I only drove the truck 17 miles and put 2 gallons of gas because I figure that would cover the gas cost. I had to drop the truck off and leave and I ended up getting charged an extra $16 for 4 gallons of gas. The truck was also dirty inside.

Alexi P. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

I was helped by a gentleman name Rick, he was very easy to work with and made the whole process quick and easy Top notch customer service from Rick

randy Z. 
Rating:
4.0

Pick the truck up with a fuel tank and drop it off with a fuel tank. Doing so with a half tank is nothing but guess work!

Jerry S. 
Rating:
5.0

Rick was a terrific help. I would recommend Rick at this location any time. The truck was clean and ready to go.

Kelly T. 
Rating:
5.0

very nice and professional. Great over all experience.

Jeremy P. 
Rating:
5.0

This place is spot on. Rick, who I worked with is a great guy. Honest and on point. The trucks were clean the spaced for storage even better. As long as I live in Southern Utah and in the Washington area I will use this Town and Storage. Well done!

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Please check the windshield wipers to make sure they are still serviceable. Ours had to be changed when we reached our destination.

Glenda P. 
Rating:
5.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

R Lowell H. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Rep was efficient.

Russell W. 
Rating:
5.0

Initially, I had chosen a drop-off location which was literally less than two blocks from my new home. I was called and told that I was going to 'have' to drive another 44 miles (88 miles round trip!!) to drop it off as somehow there was a "mistake" in allowing me to choose that first drop off location. I adamantly refused to be forced to add mileage which could have been used against me, as well as having to find a ride to return to my home (when I am new to this town and do NOT know people!!!) or add to my expenses to have found LYFT or UBER. The woman to whom I spoke was quite unhappy at being told that I was not going to drive that additional distance and was rather condescending about finding an alternative. Granted, this alternate drop off location was much more reasonable than the 44-mile one-way drive, but I should NOT have been essentially "punished" for someone else's *lack of planning* when it came to accepting vehicles. Fortunately, I was able to find a ride back to my home.

SANDI M. 
Rating:
5.0

Customer did not leave a comment.

Monte L. 
Rating:
1.0

This location also was supposed to be open until 6pm. I arrived at 5:30 pm and everything was locked up with a sign saying they would be back at 9. I wasn't sure I was doing the mobile return correctly or if I was parked in a correct or secure spot. They didn't have any signs or anything around so it took me 45 min to figure everything out and cost me more on my Uber, Terrible experience start to finish. Would like to talk with a supervisor ASAP my phone number is 435-764-7373

Ashleigh C. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Someone had smoked in the truck

Christy D. 
Rating:
5.0

Nicest guys you'll meet. Very helpful. Smooth check out.

Kelly B. 
Rating:
5.0

Un excelente servicio ......

Alejandro P. 
Rating:
5.0

A total wonderful experience

DAVID W. 
Rating:
5.0

Sue and Rick are amazing at Uhaul! The service was great! The truck was clean and worked great! I refer whoever I can to them. Two thumbs up!

Justin R. 
Rating:
5.0

Everything was great, Rick was awesome Great Customer service!!!

Mitchell I. 
Rating:
5.0

Service was great however to move from Hurricane to Cedar (60 miles) the cost for a small truck was over $100. Whatever happened to the $29 or $39 fees? I had no choice but would like to know why the trucks have these prices all over them but

Kenneth B. 
Rating:
5.0

quick and friendly service

JAMES B. 
Rating:
5.0

The attendant that helped me went above and beyond to make the return easy! For that he gets ????

Dan C. 
Rating:
5.0

Everything was nice, very friendly and helpful. I will always use this location in the future!

CAROL C. 
Rating:
5.0

It said air ride, most if the air was through the door windows. Get ride of the gas engine, diesel please.

Virgil N. 
Rating:
5.0

Customer did not leave a comment.

Bret W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Colton M. 
Rating:
5.0

Towne Storage is great!

JESSICA H. 
Rating:
5.0

Very pleasant young lady very helpful with the pickup of this truck.

Jonathan B. 
Rating:
5.0

It was very close to my new home and the person did what was expected. I will be renting another truck next week to take the last load. I will try to work out a better deal!

Rick S. 
Rating:
4.0

Friendly and knowledgeable.

shawn O. 
No reviews have been submitted for this location.

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