Customer Reviews for Towne Storage West Jordan LC
(U-Haul Neighborhood Dealer)

829 reviews

4502 W New Bingham Hwy   West Jordan, UT 84088

(801) 280-1755

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 280-1755

4502 W New Bingham Hwy
West Jordan, UT 84088

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was very happy with everything.

Nelson B. 
Rating:
4.0

They were nice to work with. The vehicle was well maintained.

Christian M. 
Rating:
5.0

Vehicle could have been cleaner.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Excellent customer service!!

Kent N. 
Rating:
5.0

Excellent customer service, friendly people

jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Marnie C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
4.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

There was sunflower seeds inside the cab when I received the truck. Other than that it was good

Erwin P. 
Rating:
5.0

Nothing, Amanda was great 😃

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
3.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Luke was very understanding and super helpful!

ARIANE T. 
Rating:
5.0

The exit... where is it when you return the truck.?

Raymund C. 
Rating:
1.0

Well I had an appointment to pick up my uhaul at 8am and supposed to be able to check in with my phone. That didn't work. Worker who lived above the rental place didn't show up until 840am. Then him or customer service were unwilling to help me out since I was loosing time on my rental. Since this employee is unable to use an alarm clock or respond to the alarm of the building going off since he couldn't lock a door. I lost a total of 1 hour to complete my job and uhaul did jack shit to value or care for a customer. Since Luke caused all this by not being a responsible person and using an alarm clock.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
4.0

The only complaint I have is that the back of the truck had a very heavy smell of cigarette smoke.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE P. 
Rating:
5.0

The truck was very dirty on the outside at pick up and Uhaul tried charging me 30.00 for it

Valente L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

No comments

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Maryana K. 
Rating:
5.0

Just keep up the good work and thank you so kich

SAM T. 
Rating:
5.0

Customer did not leave a comment.

Maye K. 
Rating:
5.0

Excelente service

NOHELIDA M. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

We needed an appliance dolly. I reserved on the phone but it wasn't actually available at the location. We got along without it anyway.

ELENA H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE M. 
Rating:
5.0

Truck was muddy in the cab and on the outside.

PENNY M. 
Rating:
5.0

Get some mere trucks for uhaul the only reason we got a truck is there was a cancelation ten minutes before we called. I tried for a week before that and there was. No trucks until January.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

I cant think of anything. I'm very satisfied with the service Luke provided that day. He was outstanding in customer service and knowledgeable about the equipment he has. Thank for the help provided on that day of need.

RODRIGO C. 
Rating:
5.0

Customer did not leave a comment.

ANNE W. 
Rating:
1.0

Hi, we were charged more than we expected. We understand the $62 charge for gas, but we were expecting a $19.95 charge for the truck and instead got charged $57. We were supposed to get the truck back by 5:00 and got there at 5:05, but this seems like an unreasonable overcharge and so for this reason, we will not be recommending you. We would appreciate being contacted about this. Thank you. alishiahuefner@msn.com

Kib H. 
Rating:
4.0

I did not receive a copy of my contract. It was difficult knowing what to fill the gas tank to.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE A. 
Rating:
5.0

Customer did not leave a comment.

MONROE M. 
Rating:
5.0

Customer did not leave a comment.

EVAN P. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
1.0

After I finally got an automotive trailer at another location along my travel route, I was never sent an email about where I could drop it off. When I took the Uhaul back to the address they sent me I was told I couldn't drop the trailer off there for some reason. I had to drop the trailer off at a different location, because somebody had reserved it there, and take the Uhaul back to the original location. Not a lot of great communication and help from Uhaul people through out the experience.

Jared B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

The check in process is very lenghthy. I checked in online the night before and it was still tedious.

Christen W. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

The self checkout was not working due to the website not able to read my location. Thankfully the staff was there to assist and they were great.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

The app is awful on my new android phone. I had sooooo many issues and multiple phone calls. I ended up using the web page. Which was super sluggish (but not other websites). With too much effort I got the truck and returned it. I like U-Haul. But i think ill use the physical services. Hopefully the app gets better by next time.

Bryan O. 
Rating:
5.0

Customer did not leave a comment.

Kierra H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

Very disappointed, we were informed the day we picked up the uhaul that we had to pick it up 65 miles away from our location. Really set us behind schedule. I tried calling the company and was put on hold for you 30 minutes. After 30 minutes, I was told it would be another 30 minutes so I hung up. When I called a local rep. She was very rude to me.

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Very good service. They're very nice.

RAVY N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

Kristopher P. 
Rating:
5.0

Customer did not leave a comment.

GREGGORY C. 
Rating:
5.0

The clerk was friendly and the location was very convenient and easy to access.

Angela P. 
Rating:
5.0

Friendly staff

JAMES B. 
Rating:
5.0

Just dropped the key in the box.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

The person who helped me was very helpful and nice. I would tell all of my friends and family to go to this location for all of their moving needs.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Natalia L. 
Rating:
5.0

great service!

Leilavina A. 
Rating:
5.0

Customer did not leave a comment.

Ingred E. 
Rating:
5.0

I don't see that you need any. The experience was wonderful. Thank You!!!

PATRICIA F. 
Rating:
5.0

Friendly service and very helpful.

Sama E. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

The truck I rented had an ammunition box with bullets inside. This box was left inside the truck box bed when I opened to put my personal items in it was discovered. When I return the truck I told the uhaul manger about it and he took care of the ammunition box and bullets.

ROGER S. 
Rating:
5.0

The inside was so dirty, there was soda spill and dirt, it smelled like chicken. Over all the truck work fine.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Johnna C. 
Rating:
4.0

Customer did not leave a comment.

Alejandra G. 
Rating:
3.0

Truck ignition was hard to turn and it would take several minutes each time I started it

Darla G. 
Rating:
3.0

It took over a half hour to check in electronically with my phone and pushed our whole moving schedule back. It took forever to authorize. The $19 a day advertising is very deceiving. We only did one trip 20 minutes away and back and ended up spending almost $100. Not the bargain I was expecting.

Adam S. 
Rating:
2.0

The passenger door would not close flush and when we dropped the truck off the back pull down door would not close so we spend 47 minutes waiting for roadside assistance to answer and when she did she just told me to leave it that way.

Jennifer R. 
Rating:
5.0

Guy in front was good guy fun to chat with explained things clearly was good with time it took no problems at very good service

J. H. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

I had an unfortunate experience with my original rental when my online rental was cancelled and given to another customer while I was in the middle of the online reservation process. Once my reservation was transferred to the new location they were amazing and took great care of me.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Enabling the use of booking a truck online was great and a time saver. Thanks I'll use this service again.

Jeff N. 
Rating:
4.0

Customer did not leave a comment.

Chaz A. 
Rating:
5.0

This is the second time that I rent from this location Luke is great and helpful

Jesus L. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Really good costumer service and friendly thanks

Hector R. 
Rating:
5.0

easy to use experience, only contact with a person was to grab a key.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Very nice and good costumer. Fast don't wait too long.

Ravy N. 
Rating:
5.0

Luke was just a wonderful person, very helpful & very accomodating.

Christopher R. 
No reviews have been submitted for this location.

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