Customer Reviews for Towne Storage West Jordan
(U-Haul Neighborhood Dealer)

770 reviews

4502 W New Bingham Hwy   West Jordan, UT 84088

(801) 280-1755

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 280-1755

4502 W New Bingham Hwy
West Jordan, UT 84088

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGGORY C. 
Rating:
5.0

The clerk was friendly and the location was very convenient and easy to access.

Angela P. 
Rating:
5.0

Friendly staff

JAMES B. 
Rating:
5.0

Just dropped the key in the box.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

The person who helped me was very helpful and nice. I would tell all of my friends and family to go to this location for all of their moving needs.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Natalia L. 
Rating:
5.0

great service!

Leilavina A. 
Rating:
5.0

Customer did not leave a comment.

Ingred E. 
Rating:
5.0

I don't see that you need any. The experience was wonderful. Thank You!!!

PATRICIA F. 
Rating:
5.0

Friendly service and very helpful.

Sama E. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

The truck I rented had an ammunition box with bullets inside. This box was left inside the truck box bed when I opened to put my personal items in it was discovered. When I return the truck I told the uhaul manger about it and he took care of the ammunition box and bullets.

ROGER S. 
Rating:
5.0

The inside was so dirty, there was soda spill and dirt, it smelled like chicken. Over all the truck work fine.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Johnna C. 
Rating:
4.0

Customer did not leave a comment.

Alejandra G. 
Rating:
3.0

Truck ignition was hard to turn and it would take several minutes each time I started it

Darla G. 
Rating:
3.0

It took over a half hour to check in electronically with my phone and pushed our whole moving schedule back. It took forever to authorize. The $19 a day advertising is very deceiving. We only did one trip 20 minutes away and back and ended up spending almost $100. Not the bargain I was expecting.

Adam S. 
Rating:
2.0

The passenger door would not close flush and when we dropped the truck off the back pull down door would not close so we spend 47 minutes waiting for roadside assistance to answer and when she did she just told me to leave it that way.

Jennifer R. 
Rating:
5.0

Guy in front was good guy fun to chat with explained things clearly was good with time it took no problems at very good service

J. H. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

I had an unfortunate experience with my original rental when my online rental was cancelled and given to another customer while I was in the middle of the online reservation process. Once my reservation was transferred to the new location they were amazing and took great care of me.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Enabling the use of booking a truck online was great and a time saver. Thanks I'll use this service again.

Jeff N. 
Rating:
4.0

Customer did not leave a comment.

Chaz A. 
Rating:
5.0

This is the second time that I rent from this location Luke is great and helpful

Jesus L. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Really good costumer service and friendly thanks

Hector R. 
Rating:
5.0

easy to use experience, only contact with a person was to grab a key.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Very nice and good costumer. Fast don't wait too long.

Ravy N. 
Rating:
5.0

Luke was just a wonderful person, very helpful & very accomodating.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Deven S. 
Rating:
5.0

Thanks for the timely support!

Ken G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

Customer did not leave a comment.

hubert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Joscie B. 
Rating:
3.0

Small parking lot, nowhere to park your car or really difficult to turn around if being dropped off

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

DaNiella S. 
Rating:
5.0

The guy who works there is very organized, knowledgeable, and helpful. I used that place several times, will continue to do so and have recommended it to friends. Thank you.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

They charged me $9 for 2 gallons of fuel when I took the vehicle with three quarters of a tank I brought it back on the full line which was more than it was when I took it I do not feel I should be charged for fuel when I brought it back Fuller than it was when I took it I not use this place again I'll definitely not recommended to anybody

bryan B. 
Rating:
5.0

Customer did not leave a comment.

Susana H. 
Rating:
5.0

Easy to get to, rep knew what to do and got me out quickly.

Kurtis C. 
Rating:
5.0

Nothing really, it went pretty smooth and easy, this is my first time self check out though was going to be harder I love it, I'll do the same in the future

Irma C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

I was very satisfied with the rental experience. The only thing I could recommend is maybe having another computer there to help multiple customers instead of one at a time.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
1.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

I only used the truck for around 4 hours. I wish there were an option for hourly rental, or an incentive to bring it back before the 24 he mark. Outside of that, it's great, i appreciate the convenience it provides.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Delbert P. 
Rating:
5.0

Customer did not leave a comment.

Byron Q. 
Rating:
3.0

We were scheduled to pick up at the nearest u haul, but an hour before, they changed the location which is 7 miles further. That's 14 extra miles we wound up paying for that was unnecessary. That's an Xtra 14 dollars. Otherwise everything was great. Thank you for the prompt service.

Norman Y. 
Rating:
5.0

Customer did not leave a comment.

Jeran B. 
Rating:
5.0

Customer did not leave a comment.

Militia E. 
Rating:
4.0

Battery was dead so I had to make a second trip to pick it up. Luke was great to work with.

Craig W. 
Rating:
3.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

I used the 800# to order the rental and the agent was very unprofessional and aggressive, to my relief when I got to Towne Storage the lady at the desk was very kind and helpful. I was so grateful. I highly recommend them for your rental, just make sure to call direct. :)

bridgett S. 
Rating:
3.0

The Sirius XM didn't work at all and there was no way to activate it so we couldn't use the aux hookup

jacob C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

Customer did not leave a comment.

Jaun L. 
Rating:
5.0

Customer did not leave a comment.

Shaun W. 
Rating:
5.0

The interior of the cab smelled like rotten meat.

Miracle M. 
Rating:
5.0

Let customers know beforehand that the blankets and trolley is for a charge if used.

Jesse L. 
Rating:
3.0

The rental clerk did not explain the finer points of different trucks. The 10 ft has no ramp and you are charged by the mile. Not so 15 ft truck. ??

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Margie M. 
Rating:
1.0

I am receiving an emai from you saying i have not returned the vehicle. Is this a joke? Don't you guys have cameras in front of your store that would record when i returned it? Did you not find the keys inside the office and the van parked where i was ibstructed to park it?!!

German S. 
Rating:
5.0

Don't change anything!

Cliff B. 
Rating:
5.0

Customer did not leave a comment.

Alisha H. 
Rating:
1.0

The Guy I spoke to on the phone told me it was 17 cents a mile the guy at the location said it was 99 cents. He also said he was sent an email with the total when we returned the truck but never did. Is this a way to charge more without us knowing? This location seemed very shady and I will not go back.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

tyler S. 
Rating:
5.0

I can't remember the gentleman's name that helped me when I came in but he was very courteous and helpful. Will definately rent again when needed.

WADE H. 
Rating:
5.0

Great service, associate looked for an upgrade in a different location when I realize the 10 Ft truck does not have a ramp. Return easy and fast.

Carlos V. 
Rating:
4.0

Everything was fine until drop off. I did not receive good instructions on returning the truck after hours. I couldn't get the app or the website to work. Ended up having to spend 30 mimutes on the phone with customer service. Also, I filled the gas tank when I was done and it cost me $25 so unless the truck gets less than 5 miles to the gallon it was not full when I picked it up....

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Bret K. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Tri V. 
Rating:
4.0

Customer did not leave a comment.

jim R. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

We were disappointed that the lock didn't work. We had to buy our own

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Shauntel H. 
Rating:
5.0

Luke is an AWESOME site manager and very pleasant to deal with. When I knew I needed to rent a U Haul I had no second thoughts about where I'd go to get it.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL E. 
No reviews have been submitted for this location.

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