Customer did not leave a comment.
Aneisha C
Customer Reviews for Track Storage
(U-Haul Neighborhood Dealer)
25714 S Dixie Hwy
Crete,
IL
60417
Services at this Location:
Contact Us
25714 S Dixie HwyCrete, IL 60417
Services at this Location:
Office Hours
- Mon-Fri: 10 am–3 pm
- Sat: 11 am–2 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Great job, Love the service
Jose H- Rating:
- 5.0
Customer did not leave a comment.
scott l- Rating:
- 4.0
Customer did not leave a comment.
Charles P- Rating:
- 5.0
Customer did not leave a comment.
Tom P- Rating:
- 2.0
Be open on time and prepared. This location was not open on time and it took way too long for paperwork. The trailer that was reserved was available but no where near the truck.
Julie S- Rating:
- 5.0
Customer did not leave a comment.
Brian W | Overall Experience- Rating:
- 3.0
I was promised an email several times to acknowledge the delivery and drop-off of trailer. I didn't receive a trailer drop-off email. My wife finally got on line to acknowledge trailer drop-off, but I am still being billed twice for one trailer # 1254B. I appreciate any help to remedy the chargers.
ROBERT S- Rating:
- 5.0
Customer did not leave a comment.
Nathaniel C- Rating:
- 5.0
Customer did not leave a comment.
DANIEL S- Rating:
- 5.0
Great!
Calvin K- Rating:
- 5.0
Customer did not leave a comment.
Lance B- Rating:
- 5.0
Customer did not leave a comment.
Chris F- Rating:
- 3.0
My only negative comment is that the roof of the truck leaked and got my mattress very wet/water stained as well as several boxes. This issue with this truck should really be addressed so someone else doesn't go to move and their stuff ends up damaged or ruined.
TYLER D- Rating:
- 4.0
I got really great from Steve at this location.
gary w- Rating:
- 5.0
Customer did not leave a comment.
John R- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Paul M- Rating:
- 5.0
I really can’t think of anything that they can do to improve the service. The service that I received was excellent.
NATE R- Rating:
- 5.0
Thank you!
Rodolfo M- Rating:
- 3.0
This was the third location after my first location didn’t have a truck for me and was rescheduled at a second location. My second location had the truck rented out from under me and I was forced to delay my move by close to 2 hours having to go to the third location that didn’t open until later. Not blaming this operator. He was great. But the whole thing really was upsetting because I had people waiting around to load a truck that didn’t get finished loading until the evening.
RAY K- Rating:
- 5.0
Customer did not leave a comment.
Holly O- Rating:
- 5.0
Customer did not leave a comment.
MIlos K | Overall Experience- Rating:
- 4.0
The customer service i had over the phone was horrible. The lady was extremely rude to me while u was trying to change my pick up location and time. She was so rude and was yelling at me so much I ended up hanging up on her. Very disappointed.
Brooke M- Rating:
- 5.0
Customer did not leave a comment.
Nicholas K- Rating:
- 5.0
Customer did not leave a comment.
Summer B- Rating:
- 4.0
they did not have an adapter to hook up my truck
Chuck W- Rating:
- 5.0
Customer did not leave a comment.
Gabriel B- Rating:
- 5.0
Customer did not leave a comment.
Jerry S- Rating:
- 5.0
Customer did not leave a comment.
Megan R- Rating:
- 4.0
Not a thing
william y- Rating:
- 4.0
Customer did not leave a comment.
Benjamin W- Rating:
- 5.0
Customer did not leave a comment.
Kim H- Rating:
- 2.0
Unexplained extra charges
Jerald L- Rating:
- 5.0
Customer did not leave a comment.
DAVE M- Rating:
- 5.0
Customer did not leave a comment.
Brian W- Rating:
- 5.0
Customer did not leave a comment.
Rory K- Rating:
- 5.0
Owner did hook ups and tested lights and safety of operation and pointed out features of the equipment. A plus service
Rory K- Rating:
- 3.0
The return was awful!! I spoke to someone on your customer service line at which time I made arrangements to return in Crete on Main street. This was not documented and the return was very VERY difficult, as I could not check it in online! My rental experience was horrible as usual! This vehicle was NOT returned on Dixie Hwy. Sad, I need to rent again tomorrow and have no other truck rental services near my home. This entire experience from beginning to end was horrific!
Michelle M- Rating:
- 3.0
Customer did not leave a comment.
Susan F- Rating:
- 5.0
Great service! Great Company!
Jason K- Rating:
- 5.0
This dealer is friendly and did a good job setting us up with the trailer.
STEVE B- Rating:
- 4.0
Customer did not leave a comment.
Adam F- Rating:
- 5.0
Customer did not leave a comment.
Donald B- Rating:
- 4.0
Customer did not leave a comment.
VALETTA C- Rating:
- 5.0
Truck was brand new - clean and perfect for our needs.
Dan R- Rating:
- 5.0
This business has some great prices on self storage. The trailer worked well for our move.
STEVE B- Rating:
- 5.0
Customer did not leave a comment.
Wanda C- Rating:
- 3.0
Customer did not leave a comment.
JACOB F- Rating:
- 4.0
nothing
ROY D- Rating:
- 5.0
All good
Douglas A- Rating:
- 5.0
i used uhaul twice now and its been a wonderful experience both times..Will continue to use them!!
Pamela R- Rating:
- 5.0
Customer did not leave a comment.
thomas d- Rating:
- 5.0
Customer did not leave a comment.
Sotero G- Rating:
- 5.0
Good quality service from this dealer
Steve B- Rating:
- 5.0
Customer did not leave a comment.
Mike W- Rating:
- 5.0
Quick easy and painless
Keith C- Rating:
- 5.0
Customer did not leave a comment.
ROBERT V- Rating:
- 1.0
not happy with uhaul you cancelled me and made me drive to a location farther away when their was one sitting at napa 1 mile away you didn't want to rent it to me cause it was a one way truck that's stupid and just cost me more money it mileage
Ron M- Rating:
- 5.0
Customer did not leave a comment.
Samson G- Rating:
- 4.0
Customer did not leave a comment.
Christina S- Rating:
- 5.0
Customer did not leave a comment.
Katherine C- Rating:
- 5.0
Customer did not leave a comment.
Brian J- Rating:
- 5.0
Very efficient and quick good service.
Judy p- Rating:
- 5.0
Customer did not leave a comment.
STEVE B- Rating:
- 3.0
It’s all good thing had no problem
Denny B- Rating:
- 5.0
Customer did not leave a comment.
STEVE B- Rating:
- 5.0
Customer did not leave a comment.
Alicia M- Rating:
- 3.0
Trailer could have been swept out. I specified a different location and was diverted to this one considerably further away. I filled out all information online and it seemed like the had to duplicate much of that when I arrived.
Robert E- Rating:
- 4.0
Customer did not leave a comment.
william m- Rating:
- 3.0
the system was down and it took 45 mins to get registered
Danny w- Rating:
- 3.0
It took too much time to fill out paper work
Derrick E- Rating:
- 5.0
Steve went above and beyond for our family. We will continue to use Track storage for our rentals.
Bryan B- Rating:
- 4.0
I booked about a month in advance. I was told 2 days before that I had to use a tow dolly not a full tow for my car. I asked if that was okay. They said yes. When I arrived to pick everything up. I was informed my car was too big. I am not happy with UHaul.
Tami S- Rating:
- 4.0
Customer did not leave a comment.
loy r- Rating:
- 3.0
Customer did not leave a comment.
JEAN R- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER G- Rating:
- 4.0
Customer did not leave a comment.
Kenneth F- Rating:
- 5.0
Steve (Manager) was very professional & every thing went smooth! He was very efficient! Thank you U-Haul for making my move problem free!
Kenneth S- Rating:
- 4.0
Vickie was very professional.
Privacy R | First Impressions- Rating:
- 4.0
Nothing fancy but a clean, well maintained facility.
Privacy R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
STEVE B- Rating:
- 2.0
Customer did not leave a comment.
Winston W- Rating:
- 4.0
Customer did not leave a comment.
CURTIS N- Rating:
- 4.0
Although I did not end up needing this storage unit, the staff were extremely friendly and courteous. I would highly recommend using them.
Privacy R | First Impressions- Rating:
- 3.0
The office was hidden behind another building, so had to call the office to locate. I dropped it off, prior to business hours, so didn't see inside of location or have any direct contact with staff, outside of the phone call inquiring about drop box for key.
NAYSHON R- Rating:
- 4.0
Customer did not leave a comment.
MARK B- Rating:
- 5.0
Steve was a great help and accommodating. The dispatch was also helpful and friendly. Thanks everyone for your patience and assistance during a stressful time.
Jeffrey A- Rating:
- 5.0
Customer did not leave a comment.
STEVE B- Rating:
- 3.0
Customer did not leave a comment.
Donald D- Rating:
- 5.0
great customer service
Privacy R | First ImpressionsAdditional Services at this Location
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Trailers & Towing
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Self-Storage
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Moving Supplies
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