Hard to find this location but Maria there was great!
Tammi J
Customer Reviews for Tradition Market & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was double charged for service after dropping it off before the time the vehicle was due back and have not received any refund yet or confirmation of. Terrible and money hungry.
Tiana GPainless, professional experience
Paul HThe owner and all his employees are incredibly nice and very helpful and friendly. I highly recommend this location and will recommend them to everyone I know in the atlanta area.
Chris HSuper friendly service.
Engin OMaria was fantastic! Very friendly and helpful:)
Jane SI rented this uhaul with other equipment on September 29th. I did not receive any of the other equipment, dolly, furniture rollers, etc. and was charged an extra $75 a month and a half later on November 13th when I brought the uhaul back exactly as I rented it.
Jessica AFriendly,helpful and informative service.
Avery MWonderful and easy experience. Maria is a delight to interact with during the pickup and drop off. Also an adorable location with pumpkins, decor, and Christmas trees to look at, along with car detailing. Will definitely use again next time a u-haul is needed. Also had a great and easy communication the night before with Jeremy via U-Haul chat customer support. Thank you! ~Jamie =)
Jamison Pnothing to improve at all, very convenient location and great service!
Leon JLocation is convenient. Our requested extras were not put in the truck. We were charged for these and I am still waiting to hear back
Ruhi RThanks Robbie for a great expirexperience!
Katie KThe customer service at this location is far superior to other U-Hauls! They are so helpful and kind!
KRISTEN TThe folks at Tradition Market and Garden are amazing! Everyone was so courteous and helpful. I would give them 10 stars if I could!!!
Thomas DI have no complaints about the particular location. In fact, I am extremely frustrated and disappointed about the whole U-Haul logistics, and the friendly staff at this location was the only thing that made my experience not terrible. I booked a 10' truck 4 days in advance and got a confirmation letter from U-Haul. However, when I went to the location, they told me they didn't have the car. I drove 15 min. to another location and they told me the only car they had had a flat tire. The staff (there was only one in the entire store!) told me he would try to fix it. He returned 30 min. later, saying that he wasn't able to fix it and asked me to drive another 20 min. to yet another location or I had to rent a smaller truck. He said if I went to the other place, they would reimburse the extra miles. However, they only reimburse one trip, even though I would have to drive the extra miles back to return the car. Another customer who made no reservation and came in after me got his car as a walk-in. So what is the point of making the reservation if it only guarantees that you "have a car," at whatever location and whichever size? I am not trying to be racist, but the staff at the second location and the customer who got his car as a walk-in were both black; while I and the customer before me, both Asian, experienced so many hurdles and couldn't get a car after an hour even though I had made a reservation in advance. I ended up going back to Tradition Market & Garden because someone canceled their reservation. The owners were super sweet and quickly checked us in within 5 minutes. I will give Tradition Market & Garden 5 stars. On the other hand, if I can give U-Haul negative 5 stars, I certainly will.
Tai-Lin LI have no suggestions for improvement. The rental process was not complicated, the van was new, very clean and performed well and personnel (Robbie) at the rental location was very friendly and helpful. I will be renting from this location again in the near future.
Karen PManagement for that location was very friendly
mayacine sFriendly store staff, easy mobile app, in and out smoothly....
Yong BThe service was excellent!
Emily SUhaul customer service is really bad. The representative who picked up the phone are either useless or don't care to try to help your problem. When I tried to use the share 24/7 the system is really bad. The truck was not ready, and it didn't even have the dollys. When I called, they solved nothing. I had to wait until the office whre I picked up the truck opened. There, the agent was great and solve me the problem.
HERNAN LDolly and furniture pads reserved were not available. How can this be more of a guarantee for supplies like this? Great and friendly staff at this location
Edward Lprofessional atmosphere and was very accomadating to my needs
Robert FDid not have my utility dolly for me even though I reserved it. Staff was nice, but all they said was, "There's nothing we can do. This is on U-Haul's end." Made the move significantly more challenging and time consuming. If you can't support local service providers, at least let your customers know ahead of time so they can plan accordingly. I would have happily drove to an actual U-Haul location if I knew this was going to be a problem.
Paul KThey weren’t open at 9am and when we came back to return the uhaul there was no one there for a while which was a bit odd. I think they are just understaffed. The guy who was there was helpful.
Afahse PThe BEST uhaul experience that I have ever had
Maria LVery friendly and nice staff. Highly recommend this place.
Hema SWhile this location was great, it took 5 hours and 4 different locations to get the truck I reserved.
Candice JThe trailer was too low for our 2019 Chevy Tahoe. We had to buy a separate tool to make it work. It may be worth mentioning this on the website. Thank you
Kathryn EEngine light on. Rented truck with NO GAS. Power outlets do not work, so unable to recharge phone.
Kenneth FVery good setup. I’m pleased!
John MThe lady that help me had great customer service I was very pleased
Lamar LNone; perfectly pleasant.
Justin BI was rescheduled to this location because the initial rental was not a success due to the store forgetting about the pick up. Ridiculous but this location was perfect!
Luis REverything was GREAT
Kydorien BRobbie was super accommodating, professional & friendly! I was able to pickup my truck very early & it was convenient. Robbie even gave me his personal #, just in case I had any issues, outside of regular business hours. The truck was clean & in good shape. This location is bright & cheery as you take in all of the floral beauty! This location ROCKS!
V JStore hours
Everett GFantastic service
Robert EThe service was excellent, they are very helpful, and work great with the customer.
Edra SThe online check-in and check-out processes took a long time. That was my only complaint. Otherwise, everything else worked out perfectly.
Madison PIt’s probably time to think about refreshing the fleet, the vehicle I used was pretty beat up and didn’t drive very well.
Dennis RThe guy reviewing my ID through the app was a complete idiot!! I gave them my driving license but then they wanted my passport but because my passport is British they wouldn’t accept it so then I had to include my green card as well. They then had three different versions of my ID But insisted that I give them a friends phone number to confirm who I am!!! I said to the guy how fucking stupid is this how are they supposed to know anything about my IDs they could be anyone
Joe CThe U-Haul location was excellent. The employees there were helpful, friendly, kind, understanding and went way out of their way. However, U-Haul‘s website caused a lot of unnecessary stress for me, it wound up wasting the time of the employees, and I paid close to $50 more than what I was quoted online due to some glitches in the website. Even the customer service agent on the phone at U-Haul corporate was incredibly helpful, but U-Haul put their IT issues back on the individual location, and that’s not fair. I understand that customers make errors, and I own them when I make them. But if every employee is aware that the website is a problem, that is an IT issue.
ReBecca VLet me know if the location will be closed when I return it
Thomas LCustomer service was great. Truck was ready upon arrival
Sean GGreat customer service and friendly staff.
Ronnie ATruck had no wiper fluid which was aggravating for 900 miles. didnt seem right for me to have to do that.. then i was charged $25 cleaning fee for no apparent reason.
Terry TThe store was very cute and the gentleman taking the uhaul back was very kind and listened to my complaint.
Denyae OGreat service
jacob gPlease fix your listing for Tradition Car Wash to reflect that this is NOT a 24/7 pick up location. You could’ve saved six frustrated groups of people some time and not had the poor employees trying to scramble to fix YOUR problem.
Jason WInform clients about fees for cleaning up for furniture pads. Ensure that clients are not charged for the SafeDrive insurance if they state they do not want it.
Emily RRobbie goes above and beyond to make sure you don’t have to stress about a Uhaul, just moving. He’s a really nice guy.
Marvella CI waited for 2 hours at the location from 8am to 10am because you had falsely listed that the vehicle could be picked up using the mobile app. When I spoke to the location manager at 10am (when he arrived), he said that the keys were always inside and given out manually after a vehicle check… so I have no idea why you would list the truck available at 8am.
Spencer RThis location was the best I've used in months. I typically rent one a week. I wish I could always use this location all the time.
Adam P