Customer Reviews for Treasure Chest Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Treasure Chest Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert E.
Rating:

Customer did not leave a comment.

James D.
Rating:

This is the first time in a long time that I reserved a vehicle and was guaranteed that it would be there and was actual there, most of my previous reservation the "GUARANTEED VEHICLE" was not there and we had to wait for it or go to a different location to get it ! THIS IS NOT A VERY GOOD WAY TO RUN A BUSINESS!

Mark D.
Rating:

Customer did not leave a comment.

Brigette T.
Rating:

I waited 3hours to pick up my truck because U-Haul kept getting my information incorrect. They kept saying that I had a outstanding bill with them and the wait time to get an agent to answer the phone was redundant! This was the worst experience I have ever had. Not to mention that I was in the rain with my Grandchildren after driving 6 hours!!!

Zachary T.
Rating:

Closed when I dropped off, so not applicable. However it was easy to find and drop off my keys.

Cindy C.
Rating:

When you reserve a certain size uhaul and it is said to be available, do not change the size of the uhaul the day prior. It was given to us as an upgrade, but we had never driven a vehicle like, and were told no worries they drive the same. We were both terrified to drive such a large vehicle. It took us longer, as our drive had to be so much slower, and I can only assume more in gas to drive such a large vehicle.

Danea H.
Rating:

Customer did not leave a comment.

Daniel W.
Rating:

Had to go to a different UHaul location to get the furniture pads I had pre-ordered. Why is there no info on your Website about how to handle going through electronic tolls on Mass Pike? Neither location I visited in Central NY had answers. I ended up driving local roads in Mass to avoid the issue. I am pleased that the person at my pick up site told me I could save money by changing my drop off location from Windsor Locks, CT to Hartford. Thank you for that!

Gail F.
Rating:

Pick-up location was changed and reserved equipment wasn't available.

Todd M.
Rating:

Customer did not leave a comment.

Paul R. | Overall Experience |
Rating:

The Treasure Chest storage met our temporary storage needs.

David A.
Rating:

App would not work. People I dealt with were great.

MONICA S.
Rating:

Nothing that I can see - the service was the best we have had at any U-Haul stores.

STEPHEN F. | Overall Experience |
Rating:

The office staff are friendly & helpful. The location & access are very convenient. I like that there is no fence or gate to deal with - still very secure. A lock came free with my rental. Thunbs up!

SARAH W. | Overall Experience |
Rating:

Smooth transactions. No problems at all.

Justin L.
Rating:

Customer did not leave a comment.

Gary W.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

The trailer was not clean inside. The trailer did not have the light connection extension, and I was advised to drive it to the Utica or Rome store to have then give me one. This was not safe. I ended up driving the trailer about a mile to my home, then running to get the light connection from the Utica store in another vehicle.

David P.
Rating:

Customer did not leave a comment.

Seth J.
Rating:

Please improve when a month prior reservations were confirmed we then had to go to another location for pick up !!! Happens every time

Linda K.
Rating:

Customer did not leave a comment.

Phyllis S.
Rating:

Provide seating so renters with handicap can wait seated.

linda S.
Rating:

Customer did not leave a comment.

sally P.
Rating:

location was not secure. location was not open at the time of drop off at 3pm on a Monday. Therefore, renter had to unhitched the wagon herself. Renter then contacted owner of Treasure Chest the following day and was told that that facility does not take the trailer off the car. The contact was extremely rude on the phone. Renter asked if the contact would remove the hitch purchased by the renter. The contact refused stating that the hitch could be removed and collected by the renter. When the renter went to fetch the hitch it had been stolen off of the unsecured uhaul trailer. The contact at the treasure chest then said, "oh sorry" and went back into her store. This renter would like to be reimbursed for the hitch. Uhaul should be responsible for drop off and pick up locations security and expertise.

Richard M.
Rating:

Customer did not leave a comment.

MARILYN B.
Rating:

Put up a UHaul sign. The key lock box was the only clue, if you only have an address to go by.

CAROLYN K.
Rating:

Customer did not leave a comment.

Susan H.
Rating:

Customer did not leave a comment.

Thomas K.
Rating:

Customer did not leave a comment.

Stacy P.
Rating:

Well I had to drive to another uhaul location first to have my hitch inspected and to buy a hitch recieve then when I went back to the treasure chest to get my uhaul I was asked if the receiver was attached already because she couldn't do it because she didn't have the tools, so I had to drive back to the other uhaul in utica told them, the guy came out and attached it and it didn't need any tools I could of just done it if I was told from the beginning that the necessary parts were inside the receiver to hook it on, he said she should if known that, so then I went back to treasure chest to finally get my 5x8 uhaul, alot of extra aggravation and gas and travel added when I should of just went to the other location in the first place

Edwin G.
Rating:

The truck was due at 7:18 AM, but they do not open until 9:00 AM. So, therefore, we could not rate them since we did drop it off at 7:00 AM.

Richard B.
Rating:

Nothing at this time.

Mary S.
Rating:

You can make sure that the location take better care to ensure the safety of the vehicles it is renting out. Upon starting the ignition of my van, I was greeted with a message that the vehicle needed an oil change--not something that should ever happen at the beginning of a rental experience. I had to waste a half an hour talking to roadside assistance at UHAUL before leaving the rental location because the manager had left for the day and I was worried that the vehicle I had been rented was unsafe to drive without servicing. I was already pressed for time since I was dealing with a family emergency, so this was additional anxiety that I didn't need.

thelma S.
Rating:

Customer did not leave a comment.

Julie U.
Rating:

Wonderful customer service! The only issue was the furniture dolly turned out to be a hand truck. Two totally different functions. Otherwise it was all great!!

Jerald S.
Rating:

Customer did not leave a comment.

dAN T.
Rating:

Customer did not leave a comment.

Christine B.
Rating:

Good location

Ryan C.
Rating:

Very easy transaction HOWEVER I was charged $10 for "Coverage CDW". I did not want any damage protection, that is what I selected when I pre-registered online. That extra $10 makes this an overall bad experience for me, I feel tricked.

Peter M.
Rating:

Great service.

DOMINICK B.
Rating:

Customer did not leave a comment.

john B.
Rating:

Customer did not leave a comment.

Kevin C.
Rating:

My son dropped off trailer when business was closed.

EARL P.
Rating:

Customer did not leave a comment.

THOMAS L.
Rating:

Customer did not leave a comment.

DAN H.
Rating:

Customer did not leave a comment.

GAIL D.
Rating:

They need to charge accordenly. ....not round out to next 1/2 hour . Lsfy took forrvrt to get us signed up ....no experience .

RICHARD L.
Rating:

Far from Rome.

ROSARIO B.
Rating:

Customer did not leave a comment.

TRACY E.
Rating:

No, license plates on vehicle. Ended up not really being any problem though.

Edward W.
Rating:

For starters they could be there DURING WORKING HOURS so that we could drop off the trailer. Also, we were told after we returned from the closed drop off location that this location was an afterhours location so we could have left it there anyway. Heck of a way to run a business.

Kevin L.
Rating:

Customer did not leave a comment.

NANCY Z.
Rating:

Customer did not leave a comment.

christina S.
Rating:

Customer did not leave a comment.

JEREMY P.
Rating:

Everything went smoothly! The Uhaul Rep made me feel comfortable and easy! I was treated very respectful and professional! The equipment was very clean and fuel efficient! I will definitely recommend this location to others!

DAVID G.
Rating:

Customer did not leave a comment.

DANIELLE J.
Rating:

Customer did not leave a comment.

THOMAS C H.
Rating:

The most unprofessional and rude help from corporate call. . Woman hung telephone up without properly saying good bye or ending the call.

SCOTT A.
Rating:

Customer did not leave a comment.

YEHUDO W.
Rating:

Customer did not leave a comment.

KATHRYN M.
Rating:

Customer did not leave a comment.

JENNIFER M.
Rating:

Customer did not leave a comment.

NATHAN F.
Rating:

Reserved a truck at 9am and didn't walk out with the truck till about 10am. Their system was down and had to call two different people to get the ball going. Granted, it can't be help if the system was down... but I would think there should be means to keep things rolling.

Andrew B.
Rating:

Customer did not leave a comment.

SISTER RUTH D.
Rating:

Customer did not leave a comment.

BRIAN F.
Rating:

Great experience,will recomend to anyone and will be doing again for sure. Thank you

GEORGE E.
Rating:

Customer did not leave a comment.

amy C.
Rating:

Customer did not leave a comment.

JEFFREY N.
Rating:

Customer did not leave a comment.

SARAH N.
Rating:

Customer did not leave a comment.

Wesley M.
Rating:

Not impressed. Nobody to receive return at 2 pm on a Wednesday! Had to reurn on Thursday to make sure the return was okayed for Wednesday.

JUSTIN S.
Rating:

Upon check out I I was told that the truck was do the day before to which was not the reservation that I had. I had the truck for 2 days not 1 and was told that I owed another 140 dollars for the vehicle. Then I was told that I was over mileage, when I had to drive 30 miles from the pick up location to my home, so that would take from the 106 miles that I am allowed to 76 to drive over 100 miles. The truck was received with 1/8th of a tank of gas and it was turned in with over 1/2 a tank of gas and I received no credit for the excess gas that was in the truck. On the plus side the truck that I got as outstanding it was a brand new truck and everything was in working order. Over all I was rate this experience with UHAUL as unacceptable and the next time I need to use a truck I will go with another company.

JIM M.
Rating:

Customer did not leave a comment.

LAURA D.
Rating:

Customer did not leave a comment.

GILBERT P.
Rating:

I was supposed to bring the rental back onTuesday morning. I busted my hum and got it back on Sunday night and never received any compensation for that.

Peter C.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Customer did not leave a comment.

CLAYTON L.
Rating:

They had no clue what to recommend for trailer hitches and lights. Wery poor experience and costly in terms of time and $$.

PATRICK M.
Rating:

I am very dissatisfied with the erroneous and uncorrected charges. Although I did not request or receive furniture pads, they were added to my bill. On returning the trailer, I was charged both for the rental of a pad and the cost of one that was missing. While the local dealer was able to remove the inaccurate charge for an unreturned pad, they were unable to remove the rental charge. While it was a small amount ($1.00, plus tax), it is entirely unsatisfactory for this to have occurred and left me questioning the integrity of U-Haul business practices. While I was not dissatisfied with the local dealer, I would not recommend U-Haul as a source for renting a trailer.

anita l W.
Rating:

Customer did not leave a comment.

THOMAS R. O.
Rating:

Customer did not leave a comment.

DAVE K.
Rating:

Trailer left out in the weeds ,no personal to help or to checkover condition.

ROBERT L.
Rating:

Customer did not leave a comment.

TIMOTHY L.
Rating:

Customer did not leave a comment.

KATHLEEN L.
Rating:

Customer did not leave a comment.

Karin S.
Rating:

The vehicle was dropped off outside of normal business hours, but the drop box was easy to find and I received prompt notification that the vehicle was received in good condition. overall, the experience was outstanding.

James G.
Rating:

Customer did not leave a comment.

GLEN H.
Rating:

Customer did not leave a comment.

richard E.
Rating:

Customer did not leave a comment.

Lisa F.
Rating:

This was not the origional location we had selected. I received a call the day before pick up and was told of this change. On this very wintery day, the rear tires were severely bald and caused us a lot of extra stress and time.

MICHAEL S.
Rating:

Not many trucks available. Great for drop off!

DALE S.
Rating:

Nothing, everything OK.

MARK B.
Rating:

Customer did not leave a comment.

CHERYL S.
Rating:

Customer did not leave a comment.

STEPHEN H.
Rating:

Staff needs better training on the computer system.

EUGENE J.
Rating:

no problems good all around

HAROLD N.
Rating:

Have an equipped location. I had to hurt my back to physically lift the trailer off the hitch ball because the location did not have a tool to do it.

WILLIAM D.
Rating:

Customer did not leave a comment.

CASEY M.
Rating:

Over charged completly - I filled the gas back up they said I didn't they charged $30 for the fill up fee and $25 for gas when I put $15 in I only went 25 miles and only had the truck for 2 hours they tried to say I had the truck for 2 days ..... I live right next door to this u haul and I will never use this. U haul service again it ended up costing me $107.00 rally for 2 hrs and only went 25 miles I figured it would be $50 or maybe $60 dollars . I will never tell anyone any good thing about u haul again

DAWN L.
Rating:

Customer did not leave a comment.

MELISSA K.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top