Customer Reviews for Tri Lakes Recreation

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tri Lakes Recreation

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DAVE S. on

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Ronny P. on

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pick up location was great

Glenora A. on

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Kennedy M. on

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Person has no idea what, care or needs to use your company for this,, he has no idea what he is doing.I had to do everything such as taking pics, computer.Wow never seen anything like it.I will make sure never go there again.very dissatisfied.

lloyd B. on

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Anthony Z. on

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Chad S. on

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Tom W. on

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Their Internet system was down and had to use a hotspot. Took a half an hour and I left without a contract. They complain about U-Haul changing systems and no jacks on the trailers. They told me to hook it up and I couldn’t lift it. A gentleman working on the boat came and did it for the lady. Besides bad service, A Dirty and poorly run business

Paul B. on

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I was very pleased I forgot his name but he was very nice older man and very helpful thank you

Skylar H. on

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It took 2 hours on the phone with customer assistance to get our trailer. The gentleman who worked there didn't understand how to use the computer program (apparently no one at uhaul does, not even the 4 different people we spoke to on the phone) and we had to suggest to him what to type into the boxes several times--before the program completely locked up. Everyone we worked with was as helpful and courteous as they were capable of, but the horrendous program Uhaul uses made this process even more of a nightmare. I rated this location so low, not because of the program issues, but because of the unprofessionalism of the store. The guy was 45 minutes late, his muddy dogs jumped on us as soon as we stepped out of the truck, they chased our vehicle when we left, running in front of the truck several times. I was genuinely afraid I was going to hit one of them... Also, there was nowhere to sit(hardly anywhere to stand) for the 2 hours we spent on the phone. It's basically a tiny shed attached to a garage. TL:DR it's tiny, it's dirty, the guy doesn't know computers, the uhaul program is a hot mess, there are dogs running around unrestrained, no one at uhaul actually knows how to use the program

Greg H. on

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James H. on

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Mr. Jones went above and beyond to help me. Many things in my registration were changed and I was not informed. He did his best to help catch me up. I would recommend them.

TODD K. on

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Pick up was very smooth - hard to improve upon that.

Edward L. on

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Find someone that can use a computer, is capable of connecting the trailer, and isn't scared of stepping in the mud, and a shop that isn't so filthy that there was no clean place to sit or stand. This guy stumbled around the computer like he had never seen one. I had to "suggest" to him what to click on in the subpar app/webpage uHaul forces everyone to use. He said he couldn't help with connecting the trailer because it was muddy and his back hurt. My shoulder is scheduled for surgery in two weeks, but I was forced to connect the trailer to my truck myself with zero assistance during a rain storm. The trailers' light connector was damaged so i had to repair to make it work. Not a very good uHaul experience at all. Had I not needed the trailer so badly, I would have gone anywhere else. You guys need to pay me for having to do ALL of the work to rent your trailer.

Laureen J. on

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Anne T. on

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Friendly and very accommodating!

Mike M. on

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G. D. G. on

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gerald A. on

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John R. on

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David S. on

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Rex A. on

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David S. on

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G. Douglas G. on

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