Customer Reviews for Tri Village Self Storage Trabue Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tri Village Self Storage Trabue Rd

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Eric M.
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Very small parking lot to leave trucks in, particularly a 26' truck.

Alex G.
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I didn't get directions on how to deposit my key, so I just returned it the the lockbox, which by chance was still unlocked

WILKIN V.
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I DROVE A BRAND NEW NEW NEW TRUCK TODAY EXCELLENT THANKS FOR ALWAYS BEING THERE FOR US

Dale R.
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Customer did not leave a comment.

Marcia H.
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I scheduled for a 15' truck 3 weeks in advance.. When I arrived at the appointed time, they were not ready. The 24/7 check-in was a disaster, nothing worked. The attendant at the office spent an hour trying to find the keys to the truck to no avail. I had movers waiting, so I said give me whatever you have keys to so I can go. Total mess and I believe I was overcharged.

darien S.
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Customer did not leave a comment.

Joel M.
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Jaime E.
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Easy drop off experience.

Lori A.
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Great experience.

Nikhil A.
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I was charged for 2 days, even though I requested the staff to give one hour extra time and agreed. Later after billing it was charged for 2 days, and all that he can do is say sorry. If I was charged for 2 days, I would have returned my truck later. But I was not allowed to at-least take back my truck for another day. I will never ever go to dealers like this for the next time and not even suggest friends for that. I demand a refund or give back the truck for one another day, as I have already paid for.

STEVEN B.
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You can stop sending emails after 8pm!!!!!!!!!!!!! Assholes. I've already expressed my displeasure about it but obviously you really don't give a shit what your customers think.

Joel M.
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Fast and open on Sundays.

James M.
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Customer did not leave a comment.

Kahlil R.
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Amy C.
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Rocco C.
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For the most part the truck was fine, it drove great on the highways. However, the engine took quite awhile to accelerate and revved high every 10 mph or so. Once it started going it was great, but it was a concerning drive for a bit.

Rochelle E.
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The price that was estimated and the actual price was higher than expected. As well the damn truck cab smelled like a farm animal had been in it and I did COMPLAIN about the smell of the UHAUL cab AHEAD of time and it was WORSE than I COULD'VE imagined ....

Bradley J.
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Customer did not leave a comment.

Patricia B.
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Catherine M.
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Tristin expediently facilitated my short notice last minute need to rent a U-Haul truck which decreased my stress level immensely; he was genuine, friendly, & courteous in processing my request.

Greg D.
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Customer did not leave a comment.

Jacob D.
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Not a reflection on this location, but man, whoever used that van before me was carting around a bunch of tuna or a whole family of wet dogs or something

Melissa C.
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The attendant at the storage facility was so incredibly friendly, professional and helpful.... I wish this kind of customer service was more common. I really appreciated his assistance. Thank you.

Sarah R.
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Customer did not leave a comment.

TIMOTHY L.
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joshua D.
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The gentleman at the desk was kind, friendly and had a very positive demeanor. He's retired, working part time at the location, and showed up on a beautiful Friday morning after a holiday to cover a shift for someone who called off. I took the day off to move so if it wasn't for him I believe things would've went much different for me. That man deserves a kudos!

Sammy M.
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There was no one in the building all day. Someone was waiting before I got there for an hour trying to rent one. I had to call the 1-800 number to switch my truck so I could rent one when it was guaranteed at 10am and I didn't get a truck till 11am. This was not a great experience and I will never use this location again and if anyone else has this location that I know I will tell them to switch.

DENNIS M.
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Charles was great when returning. Highly recommend!!

Janelle W.
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Disrespectful, missing location and rude

Josh T.
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Customer did not leave a comment.

Kevin O.
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Sarah E.
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Kevin O.
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Customer did not leave a comment.

Kimberly P.
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Customer did not leave a comment.

Cory T.
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MILDRED M.
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Nick S.
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Greg A.
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Cruise control!

Kevin H.
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Customer did not leave a comment.

Whitney B.
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Customer did not leave a comment.

Kenzie S.
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Be aware this is not a huge location so if you need extra time for your uhaul move probably not the place to go. Other than that they were fair and great to work with, but a very small outfit so not many trucks available. Highly recommend if you know exactly how long your move will take.

Dale R.
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Customer did not leave a comment.

Michael L.
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I had truck rental on 02/02/2019 -02/03/2019 I return the truck on 02/03/2019 ( afternoon around 5:00pm ) and dropped the key. but still I didn't receive the final receipt, I called 2 times at 614-8490273 but operator said cannot connect to person at this location and just they can leave message for them to call me back and never receive the call or receipt through email.

Greg G.
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Customer did not leave a comment.

Craig N.
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Pat P.
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It was pretty easy.

Yongjun K.
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constantine K.
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Dale B.
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Employees are great. Truck rental good, but mileage cost way too much. Cabin way too small for a 6'3" driver.

pat P.
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Price was higher than expected. Location only allows for turn in from right lane and exit to the right. Young man behind counter was very nice and helpful.

John F.
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*Outstanding customer service *Lots of issues with your website and in-store ordering software. They were great and I was not in a hurry, but you need to fix that, corporation-wide. *They didn't have Transit vans like I'd requested, and they gave me a complimentary upgrade to a box van. This was nice of them, and I appreciate it, but holy hell was it appalling to drive. Obviously, this is not their fault, but it is the only other thing that wasn't great.

Helen S.
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Truck was clean but dashboard msg indicated a low tire. Fortunately there was a second truck available.

Zak K.
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Customer did not leave a comment.

mirela C.
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Mike B.
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keep up the good work

Colsen B.
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Bill was extremely helpful. He is an asset to the business

Roy P.
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Customer did not leave a comment.

Briana D.
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Customer did not leave a comment.

Colsen B.
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Customer did not leave a comment.

Leslie B.
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Nothing... right turn only on the exit makes it difficult when first driving. However, the staff was amazing there

Justin J.
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I like the online check in check out

MICHAEL N.
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Agent was very helpful.

Julie W.
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Customer did not leave a comment.

Sourabh N.
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U Haul representative was really friendly and helpful. Definitely recommend this location for truck pick-up!

Andy S.
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Chris at Tri-Village Self-Storage on Trabue Dr. provided fantastic customer service! We had to move a day earlier than scheduled and he was incredibly helpful. We also appreciated his communication.

Pamela B.
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Every thing was fine,,thanks

Betty K.
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Customer did not leave a comment.

Scott W.
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Service was excellent. Chris was very helpful.

KATHY K.
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Customer did not leave a comment.

Robert E.
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Customer did not leave a comment.

Tim R.
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Susan M.
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Thank u to uhaul for your understanding & kindness . When my husband & I got sick & couldn't move you treated us with much generosity & kindness. Thanks u so much!! We will be using U-Haul again in a few weeks!!

Bea H.
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this was a very nice facility and the manager was extremely helpful. I don't think it could've been any simpler.

Jeffrey M.
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You can't even get into the parking lot without having to go turn around and drive back a different way. Location is terrible. I have no idea how they have any business with being on that road. It needs better access. Bill was great though!!!

Alyssa M.
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Location was good! Bill gave great service, and the end total was lower than anticipated!

Brandon R.
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Customer did not leave a comment.

MICHAEL S.
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Chris in the store was AWESOME. Great customer service, super friendly and helpful guy. Will recommend this location to any friends/family in the process of moving.

Jacob F.
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Customer did not leave a comment.

Mike B.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

Jean B.
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Customer did not leave a comment.

Patricia B.
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Nothing

Randy T.
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Customer did not leave a comment.

Lisa D.
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Thomas D.
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Great experience

Charles P.
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Customer did not leave a comment.

Haley G.
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Customer did not leave a comment.

Jared S.
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Offer larger uHaul options at this location to be confirmed as available online. Also offer to print receipts in store.

William T.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

AARON A.
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a dollar per mile is a little steep I think, especially if we have to provide gas or pay marked up gas prices. Tri-village Storage is the best, tho!

Linda L.
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Customer did not leave a comment.

Jonathan L.
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Very nice and helpful team

Mark S.
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Your facility manager, Mike Hexamer, provided excellent service. It was a pleasure to work with him.

Eric B.
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Customer did not leave a comment.

KAREN L.
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Everyone I dealt with was accommodating and friendly. Pleasure doing business with this location!

JOHN M.
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Customer did not leave a comment.

Nicole S.
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Check in was a little lengthy considering I'd already "pre-checked in" online but everyone was very friendly and Mike is great

Matt H.
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Customer did not leave a comment.

Kyle W.
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Trailer had a short in the wire which killed my battery; flat tire halfway through trip! Your equipment needs to be thoroughly checked before renting to customers and I will not use your company again!

No reviews have been submitted for this location.

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