Customer Reviews for Tri Village Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tri Village Self Storage

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kiran v. on

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Good

Justin M. on

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Thank you David for taking care of my rental needs and always making the process quick and easy.. I'll be seeing you again soon.

Srinivas V. on

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I did return the truck on time, but charged extra one day and insurance. Insurance was sold to cover the furniture, but that is not true.

STEPHEN D. on

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Keith J. on

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Keith J. on

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Lee J. on

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Andrew C. on

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Everything was great!

Tracy A. on

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Staff was very friendly and helpful.

Roy A. on

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The manager there is a great man. Very friendly and helpful.

Roy A. on

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mike o. on

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smooth sailing!

Scott S. on

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Greg W. on

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Excellent customer service! Friendly and knowledgeable.

Michael O. on

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Kory L. on

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Self pickup authentication took over 45 minutes. Customer service did not answer chat for 40 minutes. Call center put me on hold for 30 minutes then transferred me to a second associate. Overall hiorrible service. Van was clean enough and worked well

johnny p. on

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Ben W. on

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Rochelle U. on

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Chris B. on

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Brian T. on

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Friendly and easy to work with. There was an error on my bill and they fixed it and refunded me within 30 minutes of emailing them. Would highly recommend this location!

Alaura H. on

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Gene M. on

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Convenient location, professional helpful staff, new vehicle, easy to operate, will rent again from this location.

Chip C. on

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Ellen M. on

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I did not have a good experience with the self service process at pick up or return. Had to call customer service both times. Tried to submit the return 3 times and it never went through due to system issues. If you are going to offer self service, the technology needs to work.

Bruce A. on

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Spotless, speedy, gracious :)

MIchael K. on

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I dropped off after hours, so I could not see inside, but, it looked clean -- and it was close to where I ended up!

Gregge H. on

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My pickup was changed to another location with NO notice given. Customer satisfaction is second to Uhaul schuleding to make money.

Sheryl W. on

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The van is not tall enough to fit a full size mattress and box springs up on its side. We only had a full size bed, 2 night stand and a dresser to move and had to make 2 trips due to the height of the van, which was not a problem as it was a short move. Just wish I would have known in advance.

Stephen K. on

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Nothing I’m aware of.

George S. on

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Fei J. on

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Betsy L. on

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I ordered furniture pads, but they were not in the van. I was still charged for them anyway.

Lisa N. on

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Great new store! It's nice to have you in the neighborhood.

Radhika V. on

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So quick and easy!

Nina P. on

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Jeffrey B. on

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David C. on

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Tania and Dave were both extremely helpful, courteous and professional. It was a pleasure working with them. I will recommend them to everyone. - Dave Carline

Chris C. on

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Harold B. on

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Tania was very helpful!!!

John S. on

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No issues, everything worked as expected. Suggestion is to inform the customer on the button for unloaded travel...

William K. on

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Vidya S. on

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Donald B. on

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Fast, efficient and friendly.

Kenneth G. on

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Very comfortable drive!Couldn't ask for better accomadations!Thank you!

vincent n. on

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William M. on

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Tha store was only way to find a solution from my moving problem, not used friendly website and app. I spend 3 weeks trying to book a reservation using the app or website! In-store 10 minutes and the trucks keys in my pocket

Nasrin M. on

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KAREN S. on

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Annette M. on

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chad r. on

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The vehicle was very clean, however while driving the U-HAUL the motor at idle would act as if it wanted to shut off. Then towards the end of the trip while in the middle of a turn the U-HAUL completely shut off, pretty terrifying considering I was on a country road mid turn. Luckily I managed to keep the vehicle on the road and it restarted after beeping and having the oil come on. I checked the oil pressure and oil amount but it looked fine. It appeared to be a fairly new truck to so im not sure what happened.

Debbie H. on

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I forgot the managers name, but he was friendly, professional , made me feel extremly comfortable with the rental

Tina N. on

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KYLE C. on

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Awesome experience

Stuart S. on

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